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API Update - iAutoBillDayPastDue
There is an API update happening that includes a new required variable called iAutoBillDayPastDue and my developer could not find any documentation regarding the new variable. How do I obtain documentation for this new variable? I tried emailing API Support and no one has responded in 48 hours.
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eDocuments Insurance 410 Gone error
My customers have been struggling with completing & returning the Mini Co Tenant Responsibility Addendum document. It was either initial to take out coverage or initial to accept full responsibility. They either initial both or none. Even when I spell out to select only one. Or not completing it at all. So I decided to…
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Does anyone know where I can find the SBOA URL for tenant insurance?
Trying to set up contactless move ins.
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eSign question
So we are just starting to use the esign feature .. how do I get the unit number and the price into the agreement to email to customer - otherwise we are asking them to sign a blank agreement
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Highlighting Text/Areas in Lease Agreement
Is there a way to highlight text/areas in a lease agreement so that when the lease is printed the signature block or initial block, for example, are highlighted for the customer? Also would like to highlight different text areas to bring attention to them. Thanks.
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Date Format
SiteLink seems to have changed from displaying dates in UK format (dd/mm/yy) to US format (mm/dd/yy) is there any way to change this back?
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Auctions? Raising Rents?
Anyone out there have ideas on when it is acceptable to raise rents again? As far as auctions go, I'm happy to work with people struggling who are in communication with me, but for others ignoring me, not so much. :|
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eFile & ePhotos
I see SiteLink ePhotos & eFiles are deleted 1 year after the tenant moves out of all units; are these documents stored elsewhere or do they disappear?
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tenant ins
Does everyone offer tenant ins, is it mandatory, or does not offer
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Online Reservations Duplicating
I have had this happen a few times the last few months. Has anyone else experienced this. It happened again this morning. I emailed support. Also while testing my online rentals I did one myself as a test. I noticed my card was charged twice. While doing lock audits realized the online rental completed for two units.
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Price Concession Addendum
Anyone willing to share a Price Concession Addendum with me. I can't find mine anywhere! Thanks Julie
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Demo Version of Sitelink Compromises Your Security
I'd like to express my concern over the Demo version of Sitelink and it has brought me here after I've reached out Sitelink's Tech Support on several occasions ending mid-October, with the issue not being fixed. If you use Sitelink Demo version please take note. Once you are in Demo version under reports there are two…
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eSign Completed Documents
I can't get the completed documents to open. I was able to do it yesterday from my Office Computer. But today they won't open on my laptop. Any suggestions?
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Legal right to enter unit?
Have a unit that is being auctioned. Unit is owned by female with ex-boyfriend's items in it. He has gate code and key to unit but she has a restraining order against him. They do not speak to each other. She has dropped off the grid - no phone number and no address. All mail (regular and registered) being returned as "not…
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What is this used for= Tenant Edit - CTRL+SHIFT+D - Show "Test drivers license swipe" button
What is this used for= Tenant Edit - CTRL+SHIFT+D - Show "Test drivers license swipe" button
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Site Map Management
Is there a tutorial in Sitelink (or elsewhere) that shows how to add, delete, reshape, move, join, etc., etc. the shapes on your facility map?
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Regarding online move ins, how are the locks distributed?
We have our system ready to accept online move ins, however i am not sure how to get the lock to the tenant without having any contact. How are others handling this?
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Customer Online Setup
Does a current tenant need to have an Email address on file in SiteLink to be able to set up an online payment account via SiteLinks payment portal?
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If someone moves out in May and has already paid for June how would I go about refunding their money
If someone moves out in May and has already paid for June how would I go about refunding their money, Will there be an option in the move-out
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Remove Forum link from Sitelink Web
How do we eliminate the forum option? We do not want employees at our facilities opening web browsers on our office computers.
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Can I change the Name of an attachment?
How can I change the name of the attachment without changing the subject line of a completed rental agreement confirmation? Ours is really wordy when a customer has completed a rental agreement digitally and we email the copy to them, It looks like this when it is sent back to us:…
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upload photo's of units
Is there a way that we can upload photos of vacant/ occupied units conditions. It would be nice to know the status of a unit or have a virtual look inside.
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Anyone completely paperless?
We currently still use folders, but the amount of paperwork we file is considerably less. We make a copy of their drivers license, a customer sign-up sheet, a copy of their payment receipt upon move-in, any insurance info, and the last page of their contract with their signature on it. Since the virus, I have been running…
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Online Rentals automatically adding lock as Merchandise
Is there a way to automatically add the lock for online rentals as merchandise so it calculates sales tax?
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MiniCo Tenant Responsibility Addendum eSign
One of the last steps for my online rental process. I am having trouble setting up the Addendum because it has a place to initial to take out coverage or initial to accept full responsibility for any loss. I can "force" online rentals to take the coverage and edit the form for Initialing take out coverage. If I do that how…
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eSign Check box
There are several places in my Rental Agreement/Lease that have check boxes. I inserted them into the forms but during the eSign process it doesn't include them. Suggestions?
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Card Payment-Failed
I just processed a payment and got a message that said "The SiteLink payment transaction failed. SiteLink VOIDED the credit card transaction through the credit card processor"I didn't know Sitelink could void transactions through my processor???
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Poof. Online Rentals gone from my website.
Months of work on my rental agreement and e documents. Was working and Rent Now showed up under reserve unit on my website. Gone now. There is a Move In Now "button" at the top but it doesn't do anything. Suggestions? Desperate!
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Check your website!!!
I had online move in process implemented and working. It is gone. There is a Move In now button at top right of page but won't work. Did I miss an update? Is there a 24/7 support option with SiteLink?
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Weekly pricing for parking spaces
With many of our snowbirds heading back north we have vacant parking spaces (auto and RV) we would like to offer at a weekly rate. Can this be setup in Sitelink to show both a monthly and weekly rate for the same space? Thanks.