-
What is this used for= Tenant Edit - CTRL+SHIFT+D - Show "Test drivers license swipe" button
What is this used for= Tenant Edit - CTRL+SHIFT+D - Show "Test drivers license swipe" button
-
Site Map Management
Is there a tutorial in Sitelink (or elsewhere) that shows how to add, delete, reshape, move, join, etc., etc. the shapes on your facility map?
-
Regarding online move ins, how are the locks distributed?
We have our system ready to accept online move ins, however i am not sure how to get the lock to the tenant without having any contact. How are others handling this?
-
Customer Online Setup
Does a current tenant need to have an Email address on file in SiteLink to be able to set up an online payment account via SiteLinks payment portal?
-
If someone moves out in May and has already paid for June how would I go about refunding their money
If someone moves out in May and has already paid for June how would I go about refunding their money, Will there be an option in the move-out
-
Remove Forum link from Sitelink Web
How do we eliminate the forum option? We do not want employees at our facilities opening web browsers on our office computers.
-
Can I change the Name of an attachment?
How can I change the name of the attachment without changing the subject line of a completed rental agreement confirmation? Ours is really wordy when a customer has completed a rental agreement digitally and we email the copy to them, It looks like this when it is sent back to us:…
-
upload photo's of units
Is there a way that we can upload photos of vacant/ occupied units conditions. It would be nice to know the status of a unit or have a virtual look inside.
-
Anyone completely paperless?
We currently still use folders, but the amount of paperwork we file is considerably less. We make a copy of their drivers license, a customer sign-up sheet, a copy of their payment receipt upon move-in, any insurance info, and the last page of their contract with their signature on it. Since the virus, I have been running…
-
Online Rentals automatically adding lock as Merchandise
Is there a way to automatically add the lock for online rentals as merchandise so it calculates sales tax?
-
MiniCo Tenant Responsibility Addendum eSign
One of the last steps for my online rental process. I am having trouble setting up the Addendum because it has a place to initial to take out coverage or initial to accept full responsibility for any loss. I can "force" online rentals to take the coverage and edit the form for Initialing take out coverage. If I do that how…
-
eSign Check box
There are several places in my Rental Agreement/Lease that have check boxes. I inserted them into the forms but during the eSign process it doesn't include them. Suggestions?
-
Card Payment-Failed
I just processed a payment and got a message that said "The SiteLink payment transaction failed. SiteLink VOIDED the credit card transaction through the credit card processor"I didn't know Sitelink could void transactions through my processor???
-
Poof. Online Rentals gone from my website.
Months of work on my rental agreement and e documents. Was working and Rent Now showed up under reserve unit on my website. Gone now. There is a Move In Now "button" at the top but it doesn't do anything. Suggestions? Desperate!
-
Check your website!!!
I had online move in process implemented and working. It is gone. There is a Move In now button at top right of page but won't work. Did I miss an update? Is there a 24/7 support option with SiteLink?
-
Weekly pricing for parking spaces
With many of our snowbirds heading back north we have vacant parking spaces (auto and RV) we would like to offer at a weekly rate. Can this be setup in Sitelink to show both a monthly and weekly rate for the same space? Thanks.
-
Online Rentals - MiniCo Insurance
Does anyone have the URL for MiniCo Insurance? Trying to implement the insurance with online rentals and need that!
-
online auctions
I would like to know what companies are recommended for online auctions. Wondering which ones people are happy with
-
How many Storage Operators call a tenant when they are late?
We implemented the E-mail option when we joined Site Link. On move in, we explain (as nice and detailed as possible) to the customer "We do not call when you become late or even in Auction status, we will email you daily until I get a response. We are not responsible for reminding you to make your payment, thus you need to…
-
Refund
If someone moves out in May and has already paid for June how would I go about refunding their money, Will there be an option in the move-out
-
Coronavirus Safety Measures
Has any companies had to take any major step regarding the coronavirus pandemic? Changes? Closures? Wanted to get the conversation stated.
-
Exporting to Quickbooks Premier
Good day, I got a client that uses sitelink web edition and they want to export there accounting data to quickbooks and also do their invoicing from quickbooks. Has any one done this ? is this even allowed? I have sent sitelink numerous emails this week and even called a few times got no reply at all.
-
Web Payments Not Processing
Anyone else having problems this morning? I have had two customers contact me. My processing is Paya (Sage). Thanks
-
Temporary Web Password?
Hi there, I searched for anything related to this on the forum, but I couldn't find anything. We'd like Sitelink to auto-fill the web password field of every client with a temporary password. Does anyone know if this is possible?
-
Lifting of ban on auctions, evictions, and rate increases?
Who will lift the ban on auctions, evictions, and rate increases? Federal or State?
-
Late Fees
Does anyone know if we can charge late fees starting June 1st in florida
-
Automatic Overnight Payments and Invoices
Hi! So the automatic overnight payments and invoicing has been in beta mode for almost 2 yrs now. Does anyone use it? And are there downfalls? Do you have to be logged in for it to run? Does it both submit and commit the ACH payments? What time do the email invoices go out? Any insight would be greatly appreciated! Thanks!
-
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
-
Is there a way to reprint a refund receipt?
I have a tenant that rented a 3rd unit (our largest size) to consolidate his belongings into one large unit instead of paying for 3 units. We do pro-rate our move outs. I applied the pro-rated balance to his new unit but did not print the refund receipt. The customer asked for a copy of the receipt. I've tried about…
-
Looking into ESign
We are investigating ESign (Sitelink) and wondering if anyone out there has pointers BEFORE we throw the switch. In Washington State, we use our own generated Sitelink Form. Where in SL does one designate which Form to use for the lease?