Current customer is locked out and i cant figure out why

bigjohn4300

Customer called today saying he is current but cant get in the facility. I thought to myself "yea right, ok". Let him in remotely, and we meet at the office, low and behold he is up to date,he just made a payment online including late charge. So i close out sitelink, open up doorking, and doorking has him locked out. He made the payment via phone at gate, so i tell DK to pull new data from SL thinking they may have not communicated since he made the payment, still locked out. I tried several things, including "never lock out at gate", he is still in lockout. Any ideas? First time ive run into this.

Orkocean

Have you made sure the checkbox is clicked for "update gate for remote transactions" under your gate setup? Also I don't see you mention forcing a gate update via sitelink. go to Access> Click into any tenant> Click Update all.

JulieAton

Are you logged into Sitelink on the main/office computer?  SL has to be open. As well as gate program.