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Invoices
We have a customer who wants us to send her invoices foe 6 months ahead of time, all at once. I know how to generate an invoice for the next bill cycle, but could not figure out how to create 6 separate invoices with 6 different dates.
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Transfer of Unit to new person
Does SiteLink have a transfer form I can access when tenant's want to change tenant name to new person responsible for the unit? I have my own form, but I want it to be in SiteLink so that there is a time and date stamp recorded in notes when printed. Looking for a template if possible.
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How do I send a mass email to all of my tenants?
How do I send the same email to ALL of my tenants through Email??
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CCC Store Location Google Maps
My Latitude & Longitude was set wrong in CCC - Store Location. I updated it to the correct setting but it hasn't shown up on the reservations page yet. Any suggestions?
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Notification of Online Rental
Are there any options or work arounds for notification of Online Rentals? I do get an email but most if not all online rentals are after hours. I am set up for automated calls for reservations but it isn't an option for online rentals.
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eSign Insurance Enrollment or Decline
I have been working on my documents since March. Lots of fine tuning. Customers continued to have issues with the MiniCo Enrollment form. Basically you initial one box to accept or the other box to decline. If enrolling you are also required to sign. I finally created two documents. One for enrolling where the decline box…
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Web discount on just one size unit
I have set a web special rate but it will not show up on the web page. I am trying to set a 15.00 off a climate control for one of our properties. I believe I have checked everything but it will not show up! Does anyone have written steps I could follow to see where I have gone wrong?
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Security Levels - Site Level Updating tenant information (Name & Address)
I am trying to understand if you can make the ability to edit tenant address & name only available to certain security groups within SiteLink. I looked and there doesnt appear to be a way to make these fields editable to only certain security groups but I might be mistaken, hoping someone can confirm. Thanks!
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Current customer is locked out and i cant figure out why
Customer called today saying he is current but cant get in the facility. I thought to myself "yea right, ok". Let him in remotely, and we meet at the office, low and behold he is up to date,he just made a payment online including late charge. So i close out sitelink, open up doorking, and doorking has him locked out. He…
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Average tenant stay & Cash and credit card report
Hello Does anyone know how to find average stay period/length for Business/commercial client and residential client? Also, is there a way to find out how many customers pays cash and how many in card?
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Tenant Auto-pay List
Is there a way to create a separate list of just "Auto-Pay" tenants so I can more easily check their status? Some have been put on auto pay by mistake and the idea of looking at each and every tenant will be daunting.
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Recommendations for Entrance/Exit Security Companies
We recently (8/8) experienced several lightning strikes which destroyed the circuit boards which control access to our gates/facility. PTI Security Systems is our current company providing support for these systems. It is now 8/11 and we still have no onsite nor telephone support from PTI, although they are holding several…
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Moving payments between tenant with two accounts
The primary tenant is American Legion Post 347 with one unit. It also has a second unit - American Legion Post 347, Sons of the AM. They are not linked. They send one check every six months for payment of both units totaling $1290; unit A $810 and unit B $480. Last check was posted incorrectly on 6/18 all on unit B. Wasn't…
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Send Rate Increase Letters - Corporate Control
Can you mail rate increases through Corp Control yet or do you still need to login to each property and send?
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SAME TENANT – SEVERAL UNITS – DIFFERENT GATE CODE FOR EACH UNIT
I know
there is an option at the ACCESS board to add “other authorized gate access”
but is not what we are looking for. Is that
possible to have SAME TENANT – SEVERAL UNITS – DIFFERENT GATE CODE FOR EACH
UNIT? Thanks in advance Ben
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Unit History
Is there a way to show the history of a specific unit. For example I have a unit that has been placed as company owned but the owners have no idea why.
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Rate Optimizations
If your state does not have any restrictions currently due to covid are you still processing Rate Optimizations? If so do you use a dollar or a % amount? It's been a long while (several years) since any past tenants have had a rate increase. Was going to do this right before Covid hit but held off. Just wondering if it's…
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Invoice cc's to company email
Can anyone tell me how to stop getting cc'd on tenants invoicing copies? It has just started happening recently and I don't recall changing any settings.
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New PC (Windows 10) issue
Sitelink couldnt help me. I purchased a new pc and sitelink wont run on it. I get an error that says it failed to sync with local database. Sitelink tried for two days and couldnt get it to work. This is the PC we use for our gate program. It seems to be blocking SL from running. Any suggestions?
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Registered Emails
Part of a Lien
Law 101 webinar recently attended mentioned that in order for emails, sent to
notify tenants regarding lien notices and auctions, to be valid in court they
must be opened and read by the recipient. I know in Outlook and Gmail there is a “read receipt requested” function,
but there are probably ways to get…
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eSign on Phone
Anyone else unable to get an eDocument awaiting Manager’s signature (specifically a lease) open on their iPhone? What am I missing here ...
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Where is the "credit card button" on tenants screen?
Transferred tenant to another unit. His auto charge CC info transferred over and I wanted to verify info. In the Ledger Settings clicked on Edit, and box comes up that says to use the Credit Card button on Tenants screen to update CC or ACH info. Only credit card button is below the Edit button in the auto bill section,…
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Non Past Due Auctions
New to sitelink here... Is there a way to send a unit to auction even if the it is not past due? We had tenant surrender their unit to us and they are current. We do not want to continue billing them as they have provided all the documentation requested showing they release the contents of said unit to us. We plan on just…
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Adding longer note to tenant's account
Notes are limited to a certain number of characters resulting in having to add longer notes twice. So you wind up reading the last part of the note first then reading the first part of the note last. Any way getting around this, i.e., can you add a long note, that exceeds the character limit, to notes without having to cut…
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Updating credit card info
Had to update an expiration date on an auto charge. When I entered the new date, it erased the CC number necessitating a call back to tenant. Alot of extra steps just to put in a new date with card number being same.
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Email address required to rent a unit ???
Does everyone require their tenants to have an email address to rent a unit. About 95% of our tenants have up to date email addresses. But seems like, as in most cases, the 5% that don't cause most of your problems. How is the email address requirement stated in your lease?
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Emailed receipts issue
Hello, last night when my auto bill went through all of the tenant receipts were emailed to me instead of the tenants so I got a bunch of emails in my inbox. It has always worked in the past except for this time. Is this a technical glitch or some setting that has changed?
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Insomniac Kiosk Features
Does anyone know how to disable move-ins on an Insomniac Kiosk?
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Sitelink Update
Has anyone done the Sitelink update? Did it take long? Any issues during or after?
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online storage auction
We are going to give the Storage treasures online a try. Do you put in your lien letter just a date, time and site or do you include anything else about it for people that are using this site