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Does Anybody do Online Move Ins?
We use Sitelink's online move in portal and our app to have most of our tenants move in as we are 100% paperless. (if we must, we'll use MyHub but it is very clunky on our iPads) When I call Sitelink to see if they have features or offer feedback they say nobody does this so there's nothing in development. I find this hard…
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Setting up Late Fee Schedules
Can you have one late fee set up in sitelink as a set dollar amount and another late fee as a percentage amount and have them occur on the same day? For instance, for all of our tenants with rents that would have a late fee of higher than $20 a month we want to charge them 20% per month. Both late fees would be due on the…
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USING AN AUCTION ONLINE SITE
SO TODAY WAS OUR FIRST TIME USING STORAGE TREASURES ONLINE. VERY EASY NO HASSLE. MY ? IS HOW DO YOU THEN APPLY TO THE ACCOUNT. OR I CANT CLOSEOUT THE ACC TIL THE PERSON COMES IN. DO YOU SETUP A AUCTION UNIT UNDER MERCHANDISE AND CHARGE IT THERE. OR JUST WAIT
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How to separate two units?
Hello I have a tenant who has 2 units together. Now his brother wants to take over 1 unit under his name. Without moving the unit out and go through the refund hassle, is there a way i can separate both the units in sitelink? How do I do it? Thanks in advance.
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Selling Unit's Contents From Out of State
Tenant in NY wants to sell her unit's contents here in FL remotely. We will not be involved. Only option I could come up with is an estate sale where the company removes the contents from the unit, stages elsewhere, and conducts the sale. All dealings between tenant and company. Any thoughts?
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To Mask or Not To Mask ?
I know there are many variables to this question, which I won't list. In Florida our facilities have a mask requirement when you enter the office. We provide if the customer doesn't have one. Most customers have their own mask. In our area (central Florida) wearing a mask is not mandatory with few exceptions. Even where…
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Sitelink eSign - Gate Codes revealed on lease document before payment is received
I've run into some issues with sending someone an elease for signature. The lease must be sent before the software will take a payment, however, the elease shows them their gate code. I've had people sign the lease then immediately access their unit. We've yet to receive payment from them and they are already using their…
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Rent Increases
What do you do at your facility for rate increases? Do you find that a flat amount or a % work better? Also how often do you implement them? I have several units that are well below street rates due to being tenants forever and would like to get them up some.
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Certificate of Mailing, Al.
Does anyone know if the certificate of mailing is legal in Alabama, or where I can find out without doing major research. Thanks.
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Online Payment issues - session expires
We have accepted online payments for years through our website and the pay side of our website is with the web template through SiteLink - if I am saying that correctly. It is not rare for renters to tell me that they have issues with the website and typically the issue has been they get a message telling them that their…
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CERTIFIED LETTERS
I keep having certified letters coming back signed COVID 19. Anyone else and does it matter
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CERTIFIED LETTERS AND AUCTIONS
So I have been sending out certified letters they have been coming back signed on the back covid . I thought it was the customer signing that . When I went to the post master to inquire. They said their police is to just drop off letters now. They wont go to the doors due to the covid. So my ? is are these letters still…
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Tenant Move-In Dates
Is there a way to print a report with all our current tenants move in dates? I want to see who has been a tenant the longest with us so we can do a special discount for them. So far the only thing I have been able to do is to go into each account individually to see the move in date and to be honest with over 400+ tenants…
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Cancelling old refunds vintage 2015
We have three refunds in the 2015 vintage that I cannot remove from Sitelink. Tried all the "standard" methods for removing them but I think because of their age nothing is working. Before I roll the Sitelink dice . . . any suggestions?
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Different Gate Lock Out Terms
Is there a way for me to dictate different lock out periods for different types of units? We have parking spaces that we lease, but need to be more strict on nonpayment since it's easier to remove a vehicle/trailer and we're left without leverage for our rent. I know this can be done manually on a case by case basis, but…
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SiteLink myHub
Right now I use Teamviewer from home to access my PC at work to see who is coming and going through the gate, and to access tenant info. If I get myHub will it give me the same access that Teamviewer does?
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Security Deposit Formatting in Forms
I am trying to get sitelink to add the security deposit dollar amount on our leases when we print them for a tenant. I have tried using <Tenant.SecurityDeposit> but it does not populate a dollar amount (even if it is $0.00). Am I missing something? Is this even possible? Any help with this would be Awesome!
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Security Deposit refunds
How does your facility return security deposits to the tenants and why do you do it that way?
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Online payments for old tenants
Help again please - we have just converted over to handling online reservations, move ins and payments - we have run into an issue with old tenants (who have been with me for years) not being able to do online payments as it says they need to sign their lease (I have the one they signed in person & on paper). Also if they…
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How Do I Put a Fixed Weekly Rate on Parking Spaces
We are putting a weekly rate on all parking spaces - 20', 30'to 40', and 50'. Is there a way to do all the 20' spaces at one time vs space by space. Some spaces are occupied and some are vacant. Assume same process would apply to the other two categories. Thanks.
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Out for Tenant's Signature - Originated or Pending?
I create and email an eDocument lease for tenants to sign the same way. However, under Status, sometimes it says "Originated" and sometimes it says "Pending." Anybody know the difference?
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Units but wants to use different CC
Can someone help me with this issue; one tenant three units wants to use online Automatic payment but wants to use one CC for two of the units and one CC for other unit; units have same access code and same email address....how do you do this ....?
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E Sign Doc a Jumbled Mess
This morning, on my first rental, the document for e-sign was a jumbled mess. The signature and text boxes were all over the place. Has anyone else experienced this? We have not edited any of our forms. Thank fully I knew what most of the boxes were for and was able to complete the form. It prints out just fine.
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Invoices
We have a customer who wants us to send her invoices foe 6 months ahead of time, all at once. I know how to generate an invoice for the next bill cycle, but could not figure out how to create 6 separate invoices with 6 different dates.
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Transfer of Unit to new person
Does SiteLink have a transfer form I can access when tenant's want to change tenant name to new person responsible for the unit? I have my own form, but I want it to be in SiteLink so that there is a time and date stamp recorded in notes when printed. Looking for a template if possible.
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How do I send a mass email to all of my tenants?
How do I send the same email to ALL of my tenants through Email??
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CCC Store Location Google Maps
My Latitude & Longitude was set wrong in CCC - Store Location. I updated it to the correct setting but it hasn't shown up on the reservations page yet. Any suggestions?
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Notification of Online Rental
Are there any options or work arounds for notification of Online Rentals? I do get an email but most if not all online rentals are after hours. I am set up for automated calls for reservations but it isn't an option for online rentals.
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eSign Insurance Enrollment or Decline
I have been working on my documents since March. Lots of fine tuning. Customers continued to have issues with the MiniCo Enrollment form. Basically you initial one box to accept or the other box to decline. If enrolling you are also required to sign. I finally created two documents. One for enrolling where the decline box…
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Web discount on just one size unit
I have set a web special rate but it will not show up on the web page. I am trying to set a 15.00 off a climate control for one of our properties. I believe I have checked everything but it will not show up! Does anyone have written steps I could follow to see where I have gone wrong?