Tenant a/c deleted automatically

Taslim

I had a weird experience today. We had a tenant who moved in with us yesterday. I tried to do audit today and couldn't find his a/c. After reaching out to sitelink for help, they said in the exception report it was deleted by a staff today. Strange is, the staff and I was working together since the morning trying to figure out what happened to the unit. I also checked the camera to catch any foul play but he didn't cancel any unit as I can see in his monitor. Somehow, sitelink recognized his ID and said he deleted the whole a/c. Did anyone ever had this incident before? I can assure he didn't do it as I was with him since opening. 

JulieAton

a/c ?  Account?

GSI03

air conditioner?

i43storage

Area Code?

Taslim

Lolz...A/c=Account

MrFugate

If there was a problem with the payment it may have reversed the move in and did not show the customers Account, I had that happen to me a few weeks ago. The payment did not show in sitelink but it showed on the customers card & in our bank records. at the same time sitelink locked up on me & I had to restart it.