Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

SiteLink Support & Sales

Welcome to StorageForum!
If you're new take a look at the StorageForum Terms of Use and don't forget to check out Daily Dilbert!

Delete Merchandise From Customer Account

JulieAtonJulieAton INRegistered User ✭✭✭
How do I delete merchandise when it hasn't been paid?  I know how to delete or do a return with the receipt number.

Comments

  • ESSESS TXRegistered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭
    At the payment screen go into Edit Charges & Payment, highlight the item and Delete charge under Select Charge. I believe it depends if a daily close has been done since the charge was added, as well.
    Angela Reyes
    www.rentess.com
  • JulieAtonJulieAton INRegistered User ✭✭✭
    ESS said:
    At the payment screen go into Edit Charges & Payment, highlight the item and Delete charge under Select Charge. I believe it depends if a daily close has been done since the charge was added, as well.

    Delete charge was grayed out. Maybe due to daily close being done.
  • JulieAtonJulieAton INRegistered User ✭✭✭
    I applied payment to the lock.  So it had a receipt associated with the sale.  Doing return on lock and will apply the credit to the balance of rent.  DUH!!!
  • ESSESS TXRegistered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭
    JulieAton said:
    I applied payment to the lock.  So it had a receipt associated with the sale.  Doing return on lock and will apply the credit to the balance of rent.  DUH!!!
    Did they actually pay it but want it to go towards rent? If not, wouldn't you keep the money you applied to the lock?
    Angela Reyes
    www.rentess.com
  • JulieAtonJulieAton INRegistered User ✭✭✭
    The lock was returned because keys didn't work.  The payment hadn't been entered yet.  So the payment amount was for rent only.  I couldn't do the proper return on lock without processing payment.  I couldn't delete the lock and couldn't enter a credit for it.  Only way for sales tax & inventory to be correct was to do the return through Inventory Adjustments & Returns. 
Sign In or Register to comment.