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Counting Late Fees
Does Sitelink have a report that will total all late fees on individual customers . . . or do I count then by hand?
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gate system
Sick and tired of PTI {digigate} such bad response time what other gate systems being used
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Form Issues
Can someone send me the formatting for the receipt form? My receipt form is messed up and I can't get it corrected. No matter what I do and I cant find any default templates on sitelink or their website.
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Adding a holiday card to Site Link
Has anyone added a holiday card to the forms in SL that can give me step by step instructions on how to do it. I'm having a problem with the sizing of the card. Thank you in advance.
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Card Processing Error
Having trouble processing a customers payment on a Mastercard. This is the error:Msg: Result: SBOA Merchant Services:SERV NOT ALLOWED Please fix error or contact SBOA with error message. Authorization: 000057 Reference: EUE8HIYDCT AVS Response: Retry CVV Response: Not Processed What does the error mean. I have tried…
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Repayment Plan for Overdue Rent
How many offer some form of repayment plan for overdue rent to
avoid taking the tenant to auction? With the continuing COVID problems we have more and more tenants experiencing financial problems. Florida’s
auction process is a 64-day process from first late notice to the online auction.
I start at day 32 when the tenant…
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Just a suggestion
It would be nice if SiteLinks added a Happy Holidays card that we could send out during holidays.. it took me along time to add this to forms due to image size.. This is what we sent out last year..
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Automatic Autopay Feature
We have the feature turned on to run our AP automatically, however, they did not process on their own last night. Did anyone else experience this? I am manually batch processing them all as we speak, it just takes so much longer.
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updating credit card info
WHEN UPDATING CREDIT CARD INFO, DO YOU REQUIRE CUSTOMER TO FILL OUT A NEW AUTO DEBIT FORM
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Editing Reservations
Has anyone else been unable to edit reservations this morning?
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UnSubmit ACH?
Once ACH payment auto submitted, waiting to be committed, is there a way to unsubmit? Turning off auto billing does not work as already auto submitted by system.
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HELP on making a new form
I'm wanting to add the units regular rate to a letter/form in sitelink...i'm needing the proper wording for between < > symbols...does anyone know the proper link?
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Delete Merchandise From Customer Account
How do I delete merchandise when it hasn't been paid? I know how to delete or do a return with the receipt number.
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Online Rentals
So, I am curious about setting up online rentals. What is ya'lls experience with it and would you recommend it or is it not worth it?
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REGISTER TODAY! --> SBOA & List Self Storage's FREE Virtual Learning Event
Storable is a proud sponsor of SBOA and List Self Storage’s amazing, educational, and FREE, virtual event on Tuesday, at 10 AM CT. The sessions will focus on a contactless future for your storage operations and additional opportunities with automation. It’s free to register and won’t it be freeing to say, “Bring it on,…
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Combining Two Smaller Units into One Larger Unit
Found a little information in searching the topic but not the detailed information I need. Want to combine two 10x15 units into one 20x15 and price to at its new size. What's the step by step process to accomplish this merge? On the map I would like the unit to show as a 20x15 image. Also on the flip side how does one…
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Turning Off the Online Rental Feature
I have to disable this feature because I don't get any notification of an online rental. I get automated calls for online reservations but there isn't a feature to notify of online rental. The generic form/process doesn't ask the information I need and there isn't a way to alter it. I have spoke with tech support and they…
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REGISTER TODAY! --> SBOA & List Self Storage's FREE Virtual Learning Event
Storable is a proud sponsor of SBOA and List Self Storage’s amazing, educational, and FREE, virtual event on Tuesday, at 10 AM CT. The sessions will focus on a contactless future for your storage operations and additional opportunities with automation. It’s free to register and won’t it be freeing to say, “Bring it on,…
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Manual Daily Activity Log
Do you use a manual daily activity log? If so, how is it helpful?
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No waiting List?
As many other boat/rv facilities we are 100% occupied. Instead of showing a blank reservation screen I'm wanting it to show 'waiting list'.. of course that is not offered so I've opted into using the legacy reservation screen. That at least shows our unit types, and prices.. and says "No" for availability. BUT that is only…
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Editable text field on an eSign document?
Is there a way to add an editable text field to an eSign document so that the receiving Tenant can add the requested info before signing?
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Rate Increases
Legally is there a rule for how much and how often you impose a rate increase? In California
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Tenant a/c deleted automatically
I had a weird experience today. We had a tenant who moved in with us yesterday. I tried to do audit today and couldn't find his a/c. After reaching out to sitelink for help, they said in the exception report it was deleted by a staff today. Strange is, the staff and I was working together since the morning trying to figure…
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eSign email autofill
Hello storage people! We just signed up with Bader/StorSmart Insurance, and are working on our eSign document for their participation form. We've formatted the document with some work, but when we go to email it to the tenant the email body automatically fills with the same greeting/wording as our e-lease (that's the only…
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Anyone using quickbooks ?
Can anyone using quickbooks for their accounting please touch base with me.. i looking to see if their are other options besides what i am doing
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Removing an appointment.
How do your remove an appointment from the Lead to Lease screen? BTW the appointment was a no show!
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What is your favorite CRM feature?
Do you use Customer Relationship Management features, and do you have a favorite?
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Abandoned Unit? No notice of vacating
I have a tenant that left the lock and keys in their unit a few weeks ago. I briefly opened the unit to see if they had just vacated without notice. There were a couple items (trash) left in the unit. I locked the unit back up and tried to contact the tenant. I have been unable to contact, never received official notice,…
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No Lock Tenants
Does anyone else have an issue with a tenant who constantly forgets to put their lock on and/or refuses to lock their unit? What have you done to rectify the situation? I am about to give one of my tenants a 15 day Lease termination notice cause they never have a lock on the unit and I am tired of reminding them. Am I just…
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Signature pad for eSign
What signature pad do you use in the office with eSign? We just started using eSign today! We have done 99% of our move-ins during COVID remotely but do occasionally have to meet someone in the office who does not have internet, cell phone etc.