-
Tenant Text Notification of Door activity.
Is any one using a system for individual door alarms that texts the client when their door is opened or an alarm on their door occurs ?
-
Returning locks and keys at move out?
We require the tenant purchase a cylinder lock w/keys
(Chateau C481-6) at move in. If the
tenant does not want to keep them at move out, we request they return them when
completing the move out process in the office. We get a higher success rate in getting the keys returned while the lock
remains in the unit door. Looking…
-
Sending Letters "Mail Service Preview Error"
I am receiving the error message "Mail Service Preview Error" when attempting to mail a letter. We use simple certified and verified the credentials - any ideas before I call sitelink support and wait on hold for 45 minutes? Thanks!
-
How to melt ice from iced over Keypads-Digigate 700LX- without harming the pad?
I am in Ohio and the last time it snowed our keypads were frozen over and unusable(over 2 feet of snow....). I cleared what I could with my fingers being hesitant to spray the pads with the de-icing mixture we use for other things(home made for locks and such). I have tried to look in the manual for the pads, but no…
-
Changing payment method in SiteLink
We have recently changed bank accounts for our company and I am having trouble finding where I can go in SiteLink to update the payment method.
-
Online Move-Ins. Yay or Nay? Pros and Cons
:) Sitelink has just put out their push to add people-less (Online) move-ins as a way to better serve our customers. I searched this database for opinions on Web Move-Ins. It looks like from my search that in 2019, many if not most did not enjoy the prospect. From overnight drug dealers plotting new spots, to just plain…
-
Thank You, Self Storage
In a year that many will define by the lows, we choose to celebrate the good — namely, the Self Storage Industry's strength and resilience. No doubt, this is a reflection of the owners and operators who comprise the fabric of it, many of whom we're enormously proud to call our customers. What has inspired us most is how…
-
Inventory
I have items in my inventory that I rent and do not sell. I can not figure out how to set up in the inventory for it to not count stock. I do not need stock counted sense I get the items back. Do I just have to adjust the inventory so often so it stays off my reorder sheet or is there a way that I can set it up to not…
-
Can not print esign document from myhub
We have just recently started using eSign. We are unable to print from the myhub pages both new or existing lease. No error code, just nothing happens. Any suggestions?
-
Applying payment against rent and late fee.
Tenant has two late rents and two late fees. He wants to pay one rent and one late fee which would only put him one month behind vs two months behind. As I understand when your apply a payment against rent and fees Sitelink goes after the late fees first and then the residual money is applied against the rent. Question -…
-
How to change anniversary date ?
Unit A has an anniversary date of 12/24. Unit B has an anniversary date of 1/6. How do I change Unit A's date to 1/6 to match unit B?
-
On site garage sales
Does anyone hold on site garage sales for tenants to "unload" unused items? We have a few asking about this, but all we see are the problems and headaches - not sure if it is really a good idea - especially with inside units.
-
New lease after price increase
I am trying to figure out how to make the system automatically create a new lease for customers with a rate change. Does anyone know how to do this? I plan on emailing the leases and can't figure out how to make it generate a new lease with esign. Any help is appreciated!
-
Auction
What does your business do when a tenant buys back their own unit.
-
Counting Late Fees
Does Sitelink have a report that will total all late fees on individual customers . . . or do I count then by hand?
-
gate system
Sick and tired of PTI {digigate} such bad response time what other gate systems being used
-
Form Issues
Can someone send me the formatting for the receipt form? My receipt form is messed up and I can't get it corrected. No matter what I do and I cant find any default templates on sitelink or their website.
-
Adding a holiday card to Site Link
Has anyone added a holiday card to the forms in SL that can give me step by step instructions on how to do it. I'm having a problem with the sizing of the card. Thank you in advance.
-
Card Processing Error
Having trouble processing a customers payment on a Mastercard. This is the error:Msg: Result: SBOA Merchant Services:SERV NOT ALLOWED Please fix error or contact SBOA with error message. Authorization: 000057 Reference: EUE8HIYDCT AVS Response: Retry CVV Response: Not Processed What does the error mean. I have tried…
-
Repayment Plan for Overdue Rent
How many offer some form of repayment plan for overdue rent to
avoid taking the tenant to auction? With the continuing COVID problems we have more and more tenants experiencing financial problems. Florida’s
auction process is a 64-day process from first late notice to the online auction.
I start at day 32 when the tenant…
-
Just a suggestion
It would be nice if SiteLinks added a Happy Holidays card that we could send out during holidays.. it took me along time to add this to forms due to image size.. This is what we sent out last year..
-
Automatic Autopay Feature
We have the feature turned on to run our AP automatically, however, they did not process on their own last night. Did anyone else experience this? I am manually batch processing them all as we speak, it just takes so much longer.
-
updating credit card info
WHEN UPDATING CREDIT CARD INFO, DO YOU REQUIRE CUSTOMER TO FILL OUT A NEW AUTO DEBIT FORM
-
Editing Reservations
Has anyone else been unable to edit reservations this morning?
-
UnSubmit ACH?
Once ACH payment auto submitted, waiting to be committed, is there a way to unsubmit? Turning off auto billing does not work as already auto submitted by system.
-
HELP on making a new form
I'm wanting to add the units regular rate to a letter/form in sitelink...i'm needing the proper wording for between < > symbols...does anyone know the proper link?
-
Delete Merchandise From Customer Account
How do I delete merchandise when it hasn't been paid? I know how to delete or do a return with the receipt number.
-
Online Rentals
So, I am curious about setting up online rentals. What is ya'lls experience with it and would you recommend it or is it not worth it?
-
REGISTER TODAY! --> SBOA & List Self Storage's FREE Virtual Learning Event
Storable is a proud sponsor of SBOA and List Self Storage’s amazing, educational, and FREE, virtual event on Tuesday, at 10 AM CT. The sessions will focus on a contactless future for your storage operations and additional opportunities with automation. It’s free to register and won’t it be freeing to say, “Bring it on,…
-
Combining Two Smaller Units into One Larger Unit
Found a little information in searching the topic but not the detailed information I need. Want to combine two 10x15 units into one 20x15 and price to at its new size. What's the step by step process to accomplish this merge? On the map I would like the unit to show as a 20x15 image. Also on the flip side how does one…