-
Fun at Work Day!
Today is Fun at Work Day! To help y'all celebrate (myself included), we're giving away Amazon gift cards to the first 10 commenters on this post. Please comment to secure your spot and then, message me (@storable_support) with your email address, so I know where to send the gift card.
-
It's National Get To Know Your Customers Day!
Today is National Get To Know Your Customers Day! Of all the social media holidays, today's our favorite and we'd love to use it as an opportunity to have some fun and great conversation. If you could share a cup of coffee with anyone, who would it be? Answer in the comments and a virtual cup o' Joe may find its way to…
-
Set up for Future Move in but tenant already moved in
How do I remove a future move in date from a Unit. The tenant moved in 3-12-18 and it says future move in date 3-24-18 (because I was trying to change his billing date at the time of move in from the 12th to 24th per tenant request) Now his unit shows up a dark blue color and his payment for initial move in on 3-12-18 is…
-
Walk up kiosk usage.
We have an INSOMNIAC 900 kiosk which receives very, very limited usage. Every time I clean the screen I talk with Megan, but other than that she's lonesome. If you have something similar how popular is it with your customers?
-
Audit trail for price reduction of parking space.
A parking space price has been reduced from $69.00 to $38.04 by "someone". Looked in Notes, Ledger, and Rate Changes but can't find the "someone". Any suggestions?
-
Is sitelink down right now?
My computer is just sitting at the sitelink log in. Restarted computer and still can't open sitelink. Is is down?
-
Payment screen changed on only one machine? What happened, how to put it back?
Got a message from one of our employees that on Sunday the payment screen changed. She couldn't add a 6 or 12 Month discount without manually adding the additional periods. Just the day before the screen didn't even have the add periods button, and when adding the prepaid discount it always automatically added 6 or 12…
-
Daily close
I was told to never do a daily close. we are in our office only 3 days a week between 10-2pm. How does this affect the numbers? Not sure why either?
-
Does anyone have a Parking lease they can share?
Does any one have a Parking/Vehicle lease you would share? Would greatly appreciate it.
-
Leaky roofs
Hello all, I am a manager for a facility in West Chester, OH. The new owner just took over about 3 months ago and we are both new to the business. Just recently I had a tenant show me his unit where, after a heavy rain, the roof leaked and rain got into his unit, getting several pieces of electronics wet. I was wondering…
-
Concessions Report
Is there a specific concessions report I can pull from Corporate Control? Also, what is everything included in "Concessions"?
-
Printing up address labels
Hello. We are sending out Christmas cards to some of our tenants and were wondering what's the best way to select some tenants and print up their address labels. We were able to figure out a way last year but I've forgotten how to haha. Does anybody have an advice?
-
can the auto bill tenants be removed form the call late tenant list?
Would like to remove auto bill tenants from the call late tenant list? Tenants are irate if they get an unnecessary call.
-
Emailing from Tasks/Letters- Past Due Tasks
I email payment reminders on the 3rd, avoid late fee on 10th etc from Tasks/Letters. It used to work fine. Now it will only process several at a time and takes forever. How do I fix this?
-
Sitelink Tech Support Problems
Called tech support 3 times on 1/14. First call: Tech answered but couldn't answer my question and went for help. Line was disconnected. Second call: Placed on hold and then disconnected. Thinking it might be my phone used a different phone for my third call, same results - placed on hold and then disconnected. So switched…
-
Sorting tenants on autopay and receiving invoices
Is there a sort available that will identify autopay tenants who are receiving monthly invoices? The manual method is tooooo slow! Thanks.
-
Can you add contents to a unit you are renting
I need to add contents to a unit
-
Using Sitelink 3.3.9 with Windows 10 64 bit operating system
I have been using Sitelink 3.3.9 on Windows 7 32 bit for years and now I am trying to use it on Windows 10 64 bit. Sitelink 3.3.9 loads, but when I click on the Sitelink desktop shortcut, an error message comes up and Sitelink does not work. Suggestions?
-
Is there a way to change any of the wording on reports that are printed for company records?
I am wondering if there is a way to change the wording on any of the reports we print for company records and such, like on Management Summary instead of Unrentable have it say Offline.
-
AUTO DEBIT E-SEND
CAN YOU SEND AN AUTO DEBIT FORM THRU THE EMAIL WHERE THEY CAN E-SIGN IF YES HOW THANK YOU
-
emailing and texting
Does anyone know if one can e-mail lets say the first late payment reminder to 11 customers all at once instead of one by one.
-
Sitelink Credit Card AVS ?????
Good morning everyone, hoping someone could shed some light on an issue I'm having and curious if anyone one else is experiencing this problem with sitelink credit card processor. So its clear that credit card processors charge different rates depending on AVS. If AVS is not verified, you pay higher rates than if you have…
-
Show all ePhotos
Is there a way to bring up all the ePhotos in Sitelink Web Edition. I would like to look at all the photos on file for identification purposes. I know I can hover over each unit and see the photo, but I am wondering if there is a way to bring up ALL the photos in our database at once....?
-
credit card numbers...
I am trying to find out the full cc# of a tenant who has two units. The first was set up for automatic payment, but the second one was not set up on move in. I can charge the card for both units, but am not allowed to set up automatic payment for the second unit because I don't have the full number. I just switched back to…
-
LOST my stars and my certifications :(
I have moved to a new state and new company and now have new SiteLink/Storage Forum login's. Is there ANYWAY to get back to my previous ranking and to find my certificates so I can reprint them? Thanks for any help you can offer.
-
Boat Tow
Does anyone have a copy of a letter to tow a boat, trailer etc for nonpayment. If you cant upload. My email is ladylift1@yahoo.com Thank you
-
Pros and Cons of Security Deposits
Although we currently don’t take a security deposit from our
tenants, we think it may be a good idea going forward. We can see a security deposit taking care of
locks and keys not returned, cleaning up expense of tenant leaving a dirty
locker especially when one walks on you. Those of you who use security deposits what are…
-
Site Link running credit cards on wrong day
I have a tenant with 8 units and or spots, all are set to auto pay on the 1st of the month. This am at 12:10, 1 unit was not only charged a day early but charged more than is owed on that unit. Has anyone else found this issue?
-
Custom Reporting Question
Hi,I would like to create a simple custom report and extract the data to excel. I simply would like to have a month-by-month comparison of sales so I can generate a simple chart. The Sitelink graphing feature only goes back 1 year. Is there a report that can easily do this?ThanksDavid
-
How do your measure success at your location?
I know there are a lot of measures of success. I'm looking at it from a financial prospective. In the Management Summary there is a "bunch'" of statistics. Which ones are on your daily/monthly radar? Other measures of success are also welcomed. Thanks.