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Sorting tenants on autopay and receiving invoices
Is there a sort available that will identify autopay tenants who are receiving monthly invoices? The manual method is tooooo slow! Thanks.
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Can you add contents to a unit you are renting
I need to add contents to a unit
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Using Sitelink 3.3.9 with Windows 10 64 bit operating system
I have been using Sitelink 3.3.9 on Windows 7 32 bit for years and now I am trying to use it on Windows 10 64 bit. Sitelink 3.3.9 loads, but when I click on the Sitelink desktop shortcut, an error message comes up and Sitelink does not work. Suggestions?
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Is there a way to change any of the wording on reports that are printed for company records?
I am wondering if there is a way to change the wording on any of the reports we print for company records and such, like on Management Summary instead of Unrentable have it say Offline.
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AUTO DEBIT E-SEND
CAN YOU SEND AN AUTO DEBIT FORM THRU THE EMAIL WHERE THEY CAN E-SIGN IF YES HOW THANK YOU
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emailing and texting
Does anyone know if one can e-mail lets say the first late payment reminder to 11 customers all at once instead of one by one.
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Sitelink Credit Card AVS ?????
Good morning everyone, hoping someone could shed some light on an issue I'm having and curious if anyone one else is experiencing this problem with sitelink credit card processor. So its clear that credit card processors charge different rates depending on AVS. If AVS is not verified, you pay higher rates than if you have…
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Show all ePhotos
Is there a way to bring up all the ePhotos in Sitelink Web Edition. I would like to look at all the photos on file for identification purposes. I know I can hover over each unit and see the photo, but I am wondering if there is a way to bring up ALL the photos in our database at once....?
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credit card numbers...
I am trying to find out the full cc# of a tenant who has two units. The first was set up for automatic payment, but the second one was not set up on move in. I can charge the card for both units, but am not allowed to set up automatic payment for the second unit because I don't have the full number. I just switched back to…
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LOST my stars and my certifications :(
I have moved to a new state and new company and now have new SiteLink/Storage Forum login's. Is there ANYWAY to get back to my previous ranking and to find my certificates so I can reprint them? Thanks for any help you can offer.
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Boat Tow
Does anyone have a copy of a letter to tow a boat, trailer etc for nonpayment. If you cant upload. My email is ladylift1@yahoo.com Thank you
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Pros and Cons of Security Deposits
Although we currently don’t take a security deposit from our
tenants, we think it may be a good idea going forward. We can see a security deposit taking care of
locks and keys not returned, cleaning up expense of tenant leaving a dirty
locker especially when one walks on you. Those of you who use security deposits what are…
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Site Link running credit cards on wrong day
I have a tenant with 8 units and or spots, all are set to auto pay on the 1st of the month. This am at 12:10, 1 unit was not only charged a day early but charged more than is owed on that unit. Has anyone else found this issue?
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Custom Reporting Question
Hi,I would like to create a simple custom report and extract the data to excel. I simply would like to have a month-by-month comparison of sales so I can generate a simple chart. The Sitelink graphing feature only goes back 1 year. Is there a report that can easily do this?ThanksDavid
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How do your measure success at your location?
I know there are a lot of measures of success. I'm looking at it from a financial prospective. In the Management Summary there is a "bunch'" of statistics. Which ones are on your daily/monthly radar? Other measures of success are also welcomed. Thanks.
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Tenant Text Notification of Door activity.
Is any one using a system for individual door alarms that texts the client when their door is opened or an alarm on their door occurs ?
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Returning locks and keys at move out?
We require the tenant purchase a cylinder lock w/keys
(Chateau C481-6) at move in. If the
tenant does not want to keep them at move out, we request they return them when
completing the move out process in the office. We get a higher success rate in getting the keys returned while the lock
remains in the unit door. Looking…
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Sending Letters "Mail Service Preview Error"
I am receiving the error message "Mail Service Preview Error" when attempting to mail a letter. We use simple certified and verified the credentials - any ideas before I call sitelink support and wait on hold for 45 minutes? Thanks!
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How to melt ice from iced over Keypads-Digigate 700LX- without harming the pad?
I am in Ohio and the last time it snowed our keypads were frozen over and unusable(over 2 feet of snow....). I cleared what I could with my fingers being hesitant to spray the pads with the de-icing mixture we use for other things(home made for locks and such). I have tried to look in the manual for the pads, but no…
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Changing payment method in SiteLink
We have recently changed bank accounts for our company and I am having trouble finding where I can go in SiteLink to update the payment method.
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Online Move-Ins. Yay or Nay? Pros and Cons
:) Sitelink has just put out their push to add people-less (Online) move-ins as a way to better serve our customers. I searched this database for opinions on Web Move-Ins. It looks like from my search that in 2019, many if not most did not enjoy the prospect. From overnight drug dealers plotting new spots, to just plain…
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Thank You, Self Storage
In a year that many will define by the lows, we choose to celebrate the good — namely, the Self Storage Industry's strength and resilience. No doubt, this is a reflection of the owners and operators who comprise the fabric of it, many of whom we're enormously proud to call our customers. What has inspired us most is how…
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Inventory
I have items in my inventory that I rent and do not sell. I can not figure out how to set up in the inventory for it to not count stock. I do not need stock counted sense I get the items back. Do I just have to adjust the inventory so often so it stays off my reorder sheet or is there a way that I can set it up to not…
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Can not print esign document from myhub
We have just recently started using eSign. We are unable to print from the myhub pages both new or existing lease. No error code, just nothing happens. Any suggestions?
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Applying payment against rent and late fee.
Tenant has two late rents and two late fees. He wants to pay one rent and one late fee which would only put him one month behind vs two months behind. As I understand when your apply a payment against rent and fees Sitelink goes after the late fees first and then the residual money is applied against the rent. Question -…
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How to change anniversary date ?
Unit A has an anniversary date of 12/24. Unit B has an anniversary date of 1/6. How do I change Unit A's date to 1/6 to match unit B?
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On site garage sales
Does anyone hold on site garage sales for tenants to "unload" unused items? We have a few asking about this, but all we see are the problems and headaches - not sure if it is really a good idea - especially with inside units.
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New lease after price increase
I am trying to figure out how to make the system automatically create a new lease for customers with a rate change. Does anyone know how to do this? I plan on emailing the leases and can't figure out how to make it generate a new lease with esign. Any help is appreciated!
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Auction
What does your business do when a tenant buys back their own unit.
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Counting Late Fees
Does Sitelink have a report that will total all late fees on individual customers . . . or do I count then by hand?