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Registered Emails
Part of a Lien
Law 101 webinar recently attended mentioned that in order for emails, sent to
notify tenants regarding lien notices and auctions, to be valid in court they
must be opened and read by the recipient. I know in Outlook and Gmail there is a “read receipt requested” function,
but there are probably ways to get…
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eSign on Phone
Anyone else unable to get an eDocument awaiting Manager’s signature (specifically a lease) open on their iPhone? What am I missing here ...
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Where is the "credit card button" on tenants screen?
Transferred tenant to another unit. His auto charge CC info transferred over and I wanted to verify info. In the Ledger Settings clicked on Edit, and box comes up that says to use the Credit Card button on Tenants screen to update CC or ACH info. Only credit card button is below the Edit button in the auto bill section,…
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Non Past Due Auctions
New to sitelink here... Is there a way to send a unit to auction even if the it is not past due? We had tenant surrender their unit to us and they are current. We do not want to continue billing them as they have provided all the documentation requested showing they release the contents of said unit to us. We plan on just…
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Adding longer note to tenant's account
Notes are limited to a certain number of characters resulting in having to add longer notes twice. So you wind up reading the last part of the note first then reading the first part of the note last. Any way getting around this, i.e., can you add a long note, that exceeds the character limit, to notes without having to cut…
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Updating credit card info
Had to update an expiration date on an auto charge. When I entered the new date, it erased the CC number necessitating a call back to tenant. Alot of extra steps just to put in a new date with card number being same.
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Email address required to rent a unit ???
Does everyone require their tenants to have an email address to rent a unit. About 95% of our tenants have up to date email addresses. But seems like, as in most cases, the 5% that don't cause most of your problems. How is the email address requirement stated in your lease?
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Emailed receipts issue
Hello, last night when my auto bill went through all of the tenant receipts were emailed to me instead of the tenants so I got a bunch of emails in my inbox. It has always worked in the past except for this time. Is this a technical glitch or some setting that has changed?
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Insomniac Kiosk Features
Does anyone know how to disable move-ins on an Insomniac Kiosk?
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Sitelink Update
Has anyone done the Sitelink update? Did it take long? Any issues during or after?
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online storage auction
We are going to give the Storage treasures online a try. Do you put in your lien letter just a date, time and site or do you include anything else about it for people that are using this site
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DO YOU HAVE A SEPARATE LEASE FOR BOAT AND RV STORAGE
We are expanding to have rv and boat storage.. we are in California, DO YOU "DO A SEPARATE TYPE LEASE FOR RV & BOAT" OR DO THE SAME LEASE AS THE STORAGE UNITS.
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Discount on new unit
It used to be when setting up a new tenant we could request a discount. It doesn't seem to have that option any longer. How do I do that now?
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Online Reservation for space that was already reserved
How does this happen. Now I have two reservations for one space. Just looked at my website and it is still listed on there to reserve.
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Converting to Web Edition?
We've had Standalone SL for 15+ years. How many standalones are converting to the Web Edition? Issues you have encountered besides down time?
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Online payments -multiple units Phone/Mobile
It is really difficult to help tenants with online payments/move-in/reservations when we don't actually see the process. I have a few company accounts that I use for testing but not always easy to recreate each scenario. I am trying to help a tenant with multiple units trying to pay online on her phone. Looked simple…
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Transfer auto bill when linking units
When we link units, the auto bull information is not transferring to the new/linked unit. We have to manually input the information again. Is there a work around?
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Multiple Unit tenant locked out
A tenant with 2 units called and wanted to add a third space. Called Monday and said they wanted to start it on Wednesday. I did a Future Move in with date of 7/22. He showed up yesterday and was denied access at gate. Came in paid for third unit and completed e sign docs. Still didn't readmit. Couldn't change the move in…
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How do I automatically set a units rate to change when a tenant moves out?
I do not use price optimization. The owner wants to increase certain units to change price automatically once its vacated. Thanks
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Re-sizing photos
You all have been so wonderful about answering so many questions! Does anyone know how to resize a photo from a phone to be 2000px by 555px to upload to a website?
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Electronic Drivers License photo in Folio
How does one put the photo on to the computer folio?
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Pop up notification upon accessing an account suggestion
So I know there is the note on the payment screen in red text where I normally put important notes that should be addressed next time we see the customer. Such as mail returned due to bad address, bad phone #'s etc.. Unfortunately not all employees grasp the concept of "paying attention" I guess would be a nice way of…
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On-line move-in
Does anyone else have a problem getting those doing an on-line move-in to sign the lease and return it? Once they pay, it seems like they think they are done. We have to call or resend the lease to get it completed. Also - how are you getting a copy of their ID? When we e-mail we ask that they take a picture and e-mail it…
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Apply discount plans with past due balance
Hi you all... Any way to apply a future discount plan while there is a past due balance? or how to apply them retroactive without getting a credit applied?
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Online courses to deal with irate/hostile customers?
Does anyone know of a good online course to take for dealing with irate/angry customers? Can be difficult to diffuse the situation at times.
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Invoicing didn't generate future charges
I have a few customers that I invoice. I just noticed the invoices didn't generate the future charges. Is this something new?
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Help .. unit attributes
We have just gone to online for reservations etc. And they have linked our units in sitelink to our website for people reserve units - for some reason on our website each unit is showing "elevator access" How do I remove that - I have lots of elderly tenants and this confuses them. I have modified the units from the "group…
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Moving a form from location 1 to location 2
Couldn't find it in searching so I'm asking. We have two locations. Location 1 is older than location 2 and location 1 has full set of forms. Is there a quick way to move a form from L1 to L2? Thanks.
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Changing inventory shipment
Ugh .. so I accepted the shipment into our inventory then got the call from the other site that they wanted to change how we enter the items - to a transfer instead of me just entering as a shipment>>> anyone know if I can delete/edit the original entry so I can make it a transfer ?? Thanks
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Gate Access not updating Remotely
Move Ins and Move Outs are not updating from my laptop. Worked fine before. Any suggestions?