Site Link running credit cards on wrong day

Faye

I have a tenant with 8 units and or spots, all are set to auto pay on the 1st of the month. This am at 12:10, 1 unit was not only charged a day early but charged more than is owed on that unit. Has anyone else found this issue?

MamaDuke7

I've never had that happen.  And I checked to make sure that what ran overnight was only what's due today.  All is well.

It sounds like you just had a crazy glitch. 

Faye

MamaDuke7 said:

I've never had that happen.  And I checked to make sure that what ran overnight was only what's due today.  All is well.

It sounds like you just had a crazy glitch. 

I voided the payment and then SL turned right around and charged this tenant for 2 months on the regular scheduled auto pay date.

storable_support

Hello, I just wanted to chime in on this one... I chatted with the Team and this isn't a known issue. They advised that you give us a call, so we can investigate a bit further and make sure this doesn't happen again. Our phone number is 919-865-0789, Option 2. Thank you and happy 2021! ~Amy C. 

Faye

storable_support said:

Hello, I just wanted to chime in on this one... I chatted with the Team and this isn't a known issue. They advised that you give us a call, so we can investigate a bit further and make sure this doesn't happen again. Our phone number is 919-865-0789, Option 2. Thank you and happy 2021! ~Amy C. 

Hi Amy! Thank you for responding. I'm going to call support today if I get a chance. Happy New Year!