Online Move-Ins. Yay or Nay? Pros and Cons
Sitelink has just put out their push to add people-less (Online) move-ins as a way to better serve our customers. I searched this database for opinions on Web Move-Ins. It looks like from my search that in 2019, many if not most did not enjoy the prospect. From overnight drug dealers plotting new spots, to just plain old bad customer service, electronic or web based Move-Ins has had its pitfalls. In 2020 Covid changed how we do business, and then again, it did not. We still prefer to spend the time with the customers to make them customers and not just numbers. If you could list your pros and cons of doing business in the touchless world using web move-ins, I would appreciate it. What are your experiences? Thank you fellow Storage Pros.