How do I refund existing tenant's Deposit from transferred unit to old unit on SiteLink?

Hab

Hi all

I am pretty much newbie to software like this.(even business like this)

recently my client transferred to a different unit, and made all payment and additional deposit as well,
but now I need to roll back to his old unit but  don't know how to process refund additional deposit from transferred unit to his old unit in this program.

Have pleasant day  
thank you

storable_support

Hi @Hab, welcome to SiteLink, this forum, and the self-storage industry! I'm Amy C., the moderator and I'd be happy to answer your question. On a transfer, you cannot refund the security deposit. The current security dep will transfer to the new unit. A refund for a security deposit can only occur during move-out. So since you want to refund the tenant on the original unit, you should move them out, refund them and then, move them back in as a normal move-in. Hope this helps!