Session Timing Out

mistore

I've been getting some feedback from tenants using the online portal to pay; they keep reporting that when they attempt to pay, they get a "session timed out" or "session expired" message, and their payment does not go through. 

Is that something that is set here, on the Payments tab? Does having it at "0" mean that they can not pay online if there is a balance due on their account?

MamaDuke7

That has been a known issue with Safari for quite some time.  Tell the customers to use a different browser like Chrome or Firefox to get past this.

storable_support

Hello. In addition to @MamaDuke7's great advice, you might want to check this out! https://storageforum.sitelink.com/discussion/3097/troubleshooting-web-template-errors-when-using-an-iframe

helenatim

Some of our tenants have had this problem. Usually when paying using their phones.  When they go home to their computers it never seems to be a problem.