Reservation timeframes via website

Orkocean

This may of been discussed before but I didn't see it with a quick look over the forums. With our website we want to allow customers to reserve units online for up to 7 days away form the current date. We thought we had this setting done as our reservation window is 7 days but we soon realized people can still reserve ANY date and THEN it holds it for 7 days from that date. How can we set it so they can only pick a date within the next 7 days to reserve a unit for?

BlacksburgSS

We have this same issue and have addressed it with sitelink tech support multiple times. Being near a major college we have students reserving spaces 3/4 months ahead of time even though it states 14 day hold period. Sitelink actually sends the customer who reserved an automatic message stating the unit will be held for the date they picked??? That's a bad look for us storage sites when we have no spaces and i'm shown an email stating the unit will be held for that date. You can change the "honored" date which holds it for x days after the reservation date but that doesn't solve the issue...

MamaDuke7

Mine is set at 7 days, and they can only reserve up to 7 days out.  It even has this disclaimer on the page:  ** For rentals with move-in dates beyond xx-xx-2019 (that date), please call our office at xxx-xxx-xxxx.  **   

I wonder why it works for some locations and not all???

JulieA

MamaDuke7 said:

Mine is set at 7 days, and they can only reserve up to 7 days out.  It even has this disclaimer on the page:  ** For rentals with move-in dates beyond xx-xx-2019 (that date), please call our office at xxx-xxx-xxxx.  **   

I wonder why it works for some locations and not all???

I played around with mine last time this came up a couple of months ago.  I could make a reservation months in advance and mine is set for two days.  The confirmation email states reservations are held for 2 days. 

MamaDuke7

Wow!  This is what we get, and you cannot manually change the date, you may only select one of the highlighted dates.

Orkocean

Maybe your web team set up a reservation page for you that's custom? Ours is plain jane sitelink versions.

MamaDuke7

Orkocean said:

Maybe your web team set up a reservation page for you that's custom? Ours is plain jane sitelink versions.

For reservations, we are just linked to the Sitelink default.  I have looked at other facilities that I know use SL, and theirs look the same as mine.

Orkocean

Interesting... now i'm completely confused why it's allowing it lol

AKKathie

Our company works with SpareFoot and I notice they sometimes reserve months out when our webpage will only allow 2 weeks.

teamcapitola

@MamaDuke7 - Ours is different too. While the page states our "7 day hold" and the page they print out says "only held for 7 days" the screen itself allows a reservation for any number of days/months ahead. We have considered turning the reservation screen off because of it.

I want your reservation screen!

Faye

teamcapitola said:

@MamaDuke7 - Ours is different too. While the page states our "7 day hold" and the page they print out says "only held for 7 days" the screen itself allows a reservation for any number of days/months ahead. We have considered turning the reservation screen off because of it.

I want your reservation screen!

Ours looks exactly like this one too. 

AnitaJohnson1269

Here's Ours.  We use Automatit for our website. 

dbudgen

The owners had a new website made about a year ago and that could be the difference. By the way I work with Mamaduke.

Orkocean

dbudgen said:

The owners had a new website made about a year ago and that could be the difference. By the way I work with Mamaduke.

Well aren't you the lucky one lol

secondarystorage

@Orkocean Yep! I posted about this back in April. No solution yet. Also since February our sparefoot reservations aren't expiring and both Sitelink & Sparefoot are pointing at eachother for the problem : ) 

Faye

MamaDuke7 said:

Wow!  This is what we get, and you cannot manually change the date, you may only select one of the highlighted dates.

What website does your facility use? We are having issues with this. I had a reservation made for 3 weeks in advance. Of course it is a very popular size right now.

MamaDuke7

Faye said:

What website does your facility use? We are having issues with this. I had a reservation made for 3 weeks in advance. Of course it is a very popular size right now.

Make sure in your setup for reservations you have it set to expire when you want it to.  Mine is at 5 days now.

I use Automatit for my website, but the reservation cutoff is dictated by Sitelink.

Faye

MamaDuke7 said:

Faye said:

What website does your facility use? We are having issues with this. I had a reservation made for 3 weeks in advance. Of course it is a very popular size right now.

Make sure in your setup for reservations you have it set to expire when you want it to.  Mine is at 5 days now.

I use Automatit for my website, but the reservation cutoff is dictated by Sitelink.

Just had 2 conversations with different people at SL, they claim it can't be done.

MamaDuke7

Faye said:

Make sure in your setup for reservations you have it set to expire when you want it to.  Mine is at 5 days now.

I use Automatit for my website, but the reservation cutoff is dictated by Sitelink.

Just had 2 conversations with different people at SL, they claim it can't be done.

Then why is it in the setup???  I think they are confused.  And also...see my reservations!!!

JulieAton

MamaDuke7 said:

Faye said:

Make sure in your setup for reservations you have it set to expire when you want it to.  Mine is at 5 days now.

I use Automatit for my website, but the reservation cutoff is dictated by Sitelink.

Just had 2 conversations with different people at SL, they claim it can't be done.

Then why is it in the setup???  I think they are confused.  And also...see my reservations!!!

Pretty sure you have some modification done by Automatit.  We would love to know! 

MamaDuke7

JulieAton said:

Pretty sure you have some modification done by Automatit.  We would love to know! 

All I can say is that the website follows the rules we have set in Sitelink.