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Rate Adjustment Training Video
:Looking for a training video for rate adjustments while waiting on SiteLink to answer my email. Any suggestions? Thanks!
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Holiday Marketing Ideas
Looking for Holiday Marketing Ideas to attract new customers and community involvement. Anyone have any ideas that they would like to share?
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reservation comments
Does anyone know if there is somewhere in SiteLink that shows the full 'comments' from the lead to lease screen? I had a customer make a reservation and type a lengthy comment. The leads to lease screen only show some of it even if I re-position the column. I thought maybe the notes on the reservation page but nope!!
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Stage Auction Unit
When staging auctions units with things tenants have left behind, can be a pretty fun task for this team. What do you do with the money you make from a staged auction unit? This month we are using the money to buy Halloween decorations instead of office supplies :)
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Keyword Question for Autopay Forms
I've searched through all keywords and can't seem to find what I am looking for, but I wanted to ask on here before reaching out to Sitelink. Is there a keyword for "All Unit Charges." I know there's a keyword for "All Units." I just can't find anything that will give me the total monthly charge that also includes tax.…
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Hearing strange noise
So I was making my normal morning rounds today and heard a noise that sounded like maybe someone was hurt. NOPE!! Found unit without a lock and loud noises of people having sex. I whipped open the unit door and low and behold there in the unit was a bed and 2 people. SMH! Happy Tuesday morning!
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E-Mail Receipt After Transaction
Can Sitelink add an option to e-mail a receipt immediately after a transaction? At this time, when I complete a transaction, it asks if I want to print a receipt. If I say no, it then closes out of the payment screen after it asks if I wish to take another transaction. Then I have to go back into the tenant's file, select…
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Web Edition data usage
Now that I've upgraded to Web Edition, my internet provider keeps notifying me of high usage on my plan. It looks like I'm suddenly using 15GB up in the first week/week and a half of the month! Is this normal for this software?? Is there a way to shut it down, even with being logged off and no current activity, there are…
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Pre-Payment Discounts visible online?
We offer a pre-payment discount at our facilities. If you pay 11 months in advance, you get the 12th month for free. Many of my customers pay online. Is there a way the customer can select this discount when paying online?
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Credit's "grayed" Out?
Why is the credit's part under the Edit Charges & Payment grayed out? I seem to only be allowed to add the credit under the discount section.
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Multiple units payment only posted to one unit?
Multiple unit tenant paid, but payment only posted onto one unit and I'm not sure how to go back and fix this? Each unit should have had a payment posted instead it's showing one unit is now paid up for the next few months. I appreciate any feedback!! Thanks
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Live Update
Just happened to notice a Live Update pop up on my screen. It didn't say Sitelink but it installed a Live Update. Isn't it supposed to be tonight? Not in the middle of our Monday?
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"Retired"
It's been nice "conversing' with everyone, but as us 9/13/19 I will be retiring my discussions. Everyone stay safe and have a productive year.
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Signed Receipts for Card Payments
How many keep a copy of a signed receipt for card payments? I have never needed one! I usually end up shredding them all at year end. Fortunately only about 50 come to the office and pay with a card each month. But I could save some paper! Most of my customers don't even want a copy they just sign the receipt that I keep…
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Fee Refunds- ?
Is there a way to refund a particular charge or fee? The previous owner's took gate remote deposits, but had it set up in Sitelink as a fee and not a deposit. Sitelink tech support told me I would have to add a pre-paid security deposit by the "secret" code CNTRL + SHIFT + S on the Ledger Adjustment Screen. If I do it this…
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Need some help getting started!
Hello Everyone. I have been working at my facility for a while now and unfortunately the property manager had a family emergency and to leave the company. So that moved me up to the property manager. I do know all the basics and more. I just want to make sure that I do the best job and make an impression on the owner when…
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Need help understanding what SiteLink did...
The situation is: 1. Tenant had 3 existing units of various sizes and wanted more space. 2. Tenant kept Unit #105 as is. 3. Tenant moved from unit #115 into larger unit 213. Simple transfer via SiteLink from one unit to another. No problem. 4. Tenant then vacated unit #126, two weeks later to utilize new unit #.213. Moved…
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Absolutely Disgusted with new Sitelink Employees.-TERRIBLE CUSTOMER SERVICE
I'd like to know if I'm the only one. I have to rant here. I've been using Sitelink for years for 5 properties! Ever since the merge with Sparefoot the great customer service has completely vanished. The new employees know absolutely nothing about Sitelink, when I call for THEIR help them I feel like they're actually…
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Is anyone else not able to unclick the box that says show previous tenants only
I went to tell a previous tenant their old balance before we will rent to them again and it does not allow me to click the box could I have something checked wrong
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PayPal
Just curious if anyone uses paypal as a payment type. if so, is it independent of Sitelink?
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split payments
Is there a way to take split payments in sitelink
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Move-Out: "Waive all fees dated after move-out date" Questions.
Hello Everyone, If you use the "Waive all fees dated after move-out date" option when moving out a tenant, could you please explain to me a bit what exactly this does? Does it waive the invoice balance, late fees, lien fees, etc? Thanks!
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Unannounced update?
Just curious if anyone else has noticed some new items in sitelink? Doing a live update randomly just now and in the payments tab there is a column showing uninsured, also inside the payments screen they had a shield icon saying if they're current or not with insurance. Wondering what other changes anyone has found if any…
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GATE CODES
IS IT POSSIBLE TO HAVE A GATE CODE FOR INDIVIDUAL EMPLOYEES?
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Do any of you use the Audit Receipt feature? If so; would you talk a little about the feature
Auto Receipt
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Calendar Reminder(s)
I have created my daily tasks on the daily calendar reminder. I have made it recurring. So, I am finding that it's difficult to remove the items when I dismiss them i.e. no matter how many times i dismiss or respond to the dismiss, the tasks are still there. Yesterday, I was able to finally have some of them remove but two…
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Has anyone found a good weed Killer?
In this 100 humid weather the weeds are being very invasive, they seem to be immune to Round-up and most over the counter weed controllers. My sidewalk could be a garden.
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Reports, Credit Card Payments, Passwords
Seems like just about Every Time I try to log in to my Reports-Credit Card Payments-Virtual Terminal Log In-User name-Password, I get locked out. (No, Cap Lock is not on.) The Error message will say, "either expired or wrong PW". I change & Update PW every month, so I know it is not expired.....3 tries, then....Lock Out.…
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TN LCD Panel For Refrigerated Container in stock
Our History 1. In 2002, Company was found in Nanshan district, Shenzhen 2. In 2005, Company moved to An Jing Heng Industrial Area, and setup LCM Fatory 3. In 2005, Company certificated ISO9001:2000 quality management system certification 4. In 2005, Company certificated ROHS 5. In 2009, Company established a big LCD plant…
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Invoicing Question/Idea...
Does anyone know of a way to schedule e-mailed invoices to be sent to selected tenants other than thru registered e-mail service? If not, it would be a great tool for SiteLink coders to add to the software!