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Is there no Contents Report/Tax Reports????
Sitelink tech support has been absolutely no help since their big merge with Sparefoot so I'm reaching out here. One of our properties in Texas is primarily boat/rv storage. In Texas we are required to charge a sales tax on vehicles. As I'm doing an audit, to be sure we are charging tenants tax that need tax I am wanting…
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white
Tenant received 3 month free rent. How do I change it so he will start getting charged
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What is the best method?
How do you go about getting reviews from customers? What are some ways that you persuade your customers to leave reviews? We have been told many things by different people and from my understanding we are not supposed to ask and we are not supposed to offer anything for leaving a review. I would send the link in our…
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Gate Controller
Anyone using the INSOMNIAC CIA gate controller? How do you like it Pro's/Con's? Or what cloud base controller are you using? Thanks
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Auto Pay Card expiration date notices
We run on anniversary date here, but my sister properties run on the 1st of the month, I want my expiration date letters to auto populate 30 days before the anniversary date, not 30 days before the 1st. Is this possible? I was told by my admin that he couldn't change it for my location. I think he can, but didn't want to…
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Multiple Units Online Payments
When a tenant pays online with multiple units do they have to process each payment separately? I have several tenants with multiple units and there have been issues not paying all of them or commenting it is a pain to have to go through the payment process multiple times. This seems to be with ACH payments?
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Reversing an NSF reversal?
Hello. So I was under the impression that the only way to reverse a payment was via NSF reversal (without all the NSF stuff checked). I reversed a credit card transaction today, but it is still showing up on my ledger as a processed payment, and it is still showing up on the website. I attempted to void the receipt and now…
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New Computer
How do I download the Sitelink Software, We had a computer crash and I cannot find the download and I am not getting a link sent. The Original link I was sent years ago is no longer valid. I guess I am either looking in the wrong area or it is just something that I cannot get.?.?.?. My facility has been down for 2 days now…
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Online rentals and esigning tips
The company I work for will be going paperless in the next week or so, as well as doing online rentals, i have been watching the training videos from sitelink to get an idea of it all, but i wanted to ask you guys if you have tips or certain things to look out for, as well as maybe telling me what was the hardest things to…
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2FA integration?
Owner of the company... would benefit from a PCI compliant 2 Factor authentication system, considering he has 3 base passwords he can remember. His current password for SL is... not secure. Does anyone know of a PCI compliant solution to this situation? I am aware of password managers(I use Lastpass), but I'm wondering…
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Okay - How often does this happen to you?
Me: "Sally, your debit card is being declined due to lack of funds."Sally: "Well, did you try taking it out on the 1st?"Me: "No. The 1st was a Sunday, so we attempted to take it out on the 2nd."Sally: "Well, the money was there on the 1st. It's not my fault if you didn't take it out on the 1st. I don't have any more money…
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Partial Payments
How does everyone handle the partial payment situation with tenants, we do not make money on promises. If a payment like that is made and nothing else is paid wouldn't you have to resend a cert letter, or re lien them ??
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Update Information
Does anyone have an update information letter they use? We have a few tenants who's phone numbers have been disconnected for a while and I was wondering if anyone had any kind of form for this? Thank you =)
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Outdoor Storage
How does everyone handle outdoor storage? It’s so hard to tell if someone moved their RV/boat out or just took it out for a small trip and will be back. Any ideas or suggestions on making it easier to figure out?
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If a unit is sold at auction and rat feces/damage is found, can the buyer dispute the purchase?
So we had a recent auction and one of the units that was sold was found to have rodent damage.. The buyer is upset because not only was there a lot of garbage (papers, boxes) in the unit, but also rat feces. The buyer now wants their money back (after going though the unit for 4 days) and is threatening to call the health…
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Credit Card Auto Pay
Can someone remind me where I can change the day I would like to process my credit cards. I need to change for all tenants. Thanks.
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waiting list
Is there a waiting list in SiteLink? If so, can you please point me in the right direction. We are just starting to use SiteLink so I am still getting used to it!!
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Esign Documents list
Can you PLEASE add at date column to the Esign Documents List? If customer has several leases you have to look at each Esign documents to find the unit you are looking for. If there was a date column, you could look at lease date and find a lot easier.
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Sitelink Lag time
Has anyone else noticed last couple months seems to be a long lag time in Sitelink when performing about everything? Especially when converting a lead to lease, but also just about all other functions.
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eSign issues with Smartphones
When a new customert is sent the eSign Lease, the "Click Here" that allows the tenant to move through the document more efficiently loses functionality on a smartphone (this example is from a Samsung Note 9). This creates frustration for the customer and really hinders the eSign process. Has anyone found a work around to…
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Need some input
I just started at a storage facility and I will soon be managing a store, Ive never worked in self storage so I just need some advice on how to get my store running good and what I can do to get more business and customers..
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Ahhh ... Spring.
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Credit cards not run on the chosen date
On the first of the month, processed all of the tenants cards for payment, but they didnt actually run until the 6th of the month. By the cards being run on the 6th, a late charge was added to the payments. When we contacted sitelink, we were told by them that it looks like we ran the cards at 6:07 Am on Nov 6th, but there…
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MARCH 2019 POLL: Do you offer truck rentals at your facility?
Beep, beep! Offering truck rentals to tenants can be a great add-on service and moneymaker for self storage owners. So owners and managers, let's hear it - do you offer moving truck rentals at your facility? Why or why not? Fire off in the comments with your experience on truck rentals and self storage.
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online move-ins and discounts
How are discounts applied to customers that use the move-in functionality from the website? I'm thinking of turning it on but it seems to me that the customer won't have the ability to apply discounts but might be entitled to one. Especially a problem if the customer pays online during the move-in process. Any ideas out…
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Credit Card Processing
Can you store more than one credit card for processing manually?
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How To Stop Deleted/Errored accounts showing up on Reports!
HELP! I need to find a way to remove deleted accounts (deleted and started again due to errors) or at least find a way to NOT have a deleted account show up on a report: When sitelink was set up there was an error with the tax value that messed up a lot of the tenant accounts. Most I managed to fix, but for a few tenants…
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calendar on the reservation page
Is it just me or is 'Saturday' missing from the reservation calendar on the SiteLink reservation page. I realize that if I turn 'move in' on then a different calendar is used that does have 7 days!! We are a new storage company (in Canada) and don't want to have people moving in on their own quit yet. We want to get…
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Sitelink not wanting to email a tenant
SO I have this long standing tenant who has always had their invoices, receipts, etcetera, emailed to them. Recently however, the site link isn't wanting to email the invoices. Does anyone know why this happens and how to fix it? This tenant's mail delivery is sketchy at best.
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How do you handle an auction that made more than owed?
We are running into a couple instances where an auction made more than what the tenant owed, and the state law states the overage must be returned. How do you handle this in SiteLink? Ledger adjustments are making the accounting difficult. We usually put it through Merchandise as Auction Proceeds, then credit the account…