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Kiosks
Who has a Kiosks at your facility? What’s your thoughts about it and what kind of area are you located (big city, small town, etc..)
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Live Update
If I perform the live update and find there are true changes made, where do I verify all the changes that were made?
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Notes- Copy/Paste Feature
I noticed in the Tenant Notes when you highlight and right click the only option is Paste. Anyone else notice this?
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Everyone in Cali okay?
California just had a few big earthquakes and I just wanted to check in on everyone in Cali
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CRM Training
Are there any tutorials on CRM? I think this is something we don't use enough at our facility. TIA
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Disabling Auto-Payment After Processing.
Hello everyone, Is there anyway to disable auto-payment once it has been processed? For an example, someone is moving out August 18th and is on auto-payment. I want the card to process August's rent and then afterwards be disabled automatically. The reason for this is because some folks put their vacate notices way in…
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supervisor
Has anybody ever reached a supervisor in this company ? i have left several messages for different supervisors no one has ever returned my call employees refuse to give out email or phone numbers . and of coursw they are never available at that time . no matter what time it is .suggestions welcome
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Why is the collections screen so inadequate to complete the job?
Of all the areas the collections is the worst as far as accessing the tools i need to complete the tasks needed to collect. for example.....i can't do an overlock or lock out of gate because no ledger settings....many times i have to do that manually so i have to go back put to payment screen...also no tasks or…
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Skagit Self Storage
We are a new business, can someone please tell me how you do your Past Due Calls? How often do you call? We are in Washington State. Thank You for you help.
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Removing Walk in's
Does anyone know how to "walk back" the number of walk ins in sitelink? We accidentally added too many at close and now the system is showing us to be far too high.
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SECURITY DEPOSIT REFUND TO EXISTING TENANT
Hello and thank you for helping us. We would like to return to our current tenants the amount of their security deposit made when moving in.What is the exact path to get this done? Appreciated. Thanks a lot.
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Kathy
How do I add new units to existing system. We are adding additional units to existing units and I need to number them in system
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Lease/Contract Number
Somewhere in the past, the lease number was changed under the ledger settings for a tenant. I have gone back and changed every tenant back to the origianl lease number defaults by the software. It will not change back for any new lease that is started. The number goes back to the inccorect number. Help! The incorrect…
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Past due schedule - feature request
Every company we have worked for we put in our own past due email schedule in that we made years ago. It would be nice when creating something in the past due schedule if we had the option of selecting the predefined email template it uses. We can select the desired form to attach automatically but the last step to sending…
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Issue with deposits not matching reciepts
So my management summary is not showing my Deposits matching my Payment receipts, How can I determine where this issue is coming from. is there a report I can run to find out if something was missed?
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Termination of rental agreement in California
We recently ended a rental agreement with a man who has been breaking the rules, been warned and continues to break them anyway. We gave him ten days and only during office hours, for ten days he showed up at 4:30 and gave us grief about needing more time in his day to organize it for vacating. On the tenth day he showed…
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When the 1st of the month falls on a weekend
I'm new to sitelink and have only been processing payments for a few months. I noticed today my payments did not process like usual. Is it because the first of the month is on a weekend day? Should I just wait until Monday for them to process or do it manually?
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Lien Fees as a percentage of rent
For several years my company has requested that the lien fees be allowed to be set as a percentage instead of just a flat rate. Similar to the late fee where you can choose a flat amount or a percentage of rent. Has anyone else requested this. The logix behind our reasoning is that a percentage amount would be more…
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Security and Locks. Please advise.
A few months ago i began requiring everyone to have a disc lock as opposed to standard (sub-standard) locks. To the degree that tenants pay attention to me and do not lie to me then ignore me, this has been fairly helpful at reducing break-ins. However, after curbing things for a while, now these criminals are now just…
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Temporally Turning off Auto-Pay
We occasionally
have Tenants ask to turn off auto pay until a certain date. We advised this
will possibly cause a late fee (depending on date). We leave a note on desk or set
a reminder on SiteLinks. Does anyone
else have this request by Tenants? Could
it be possible for Sitelinks to have an option to automatically turn…
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Change prices for new customers only
I am hoping someone here can help me. The owners here have raised the invoice. late, pre lien and lien fees for new tenants. Is there a way to just put it in the system for new tenants to not charge old tenants the new rate because we have to give a 30 day notice with any changes before those prices can take effect for the…
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Signing off from StorageForum temporarily
Hey StorageForum users! Just wanted to let you know that I will be taking a break from monitoring the forum and be offline on maternity leave starting March 6 and returning end of May. In the meantime, feel free to reach out to @Eric_Lewis or @Jessica_Community with any questions, comments, or concerns you may have. :)
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Climate Control
Hi Guys - Seriously considering putting up a climate control building. I'm wondering what the pros/cons are. Things to avoid? Things that work best? Thanks.
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Is there no Contents Report/Tax Reports????
Sitelink tech support has been absolutely no help since their big merge with Sparefoot so I'm reaching out here. One of our properties in Texas is primarily boat/rv storage. In Texas we are required to charge a sales tax on vehicles. As I'm doing an audit, to be sure we are charging tenants tax that need tax I am wanting…
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white
Tenant received 3 month free rent. How do I change it so he will start getting charged
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What is the best method?
How do you go about getting reviews from customers? What are some ways that you persuade your customers to leave reviews? We have been told many things by different people and from my understanding we are not supposed to ask and we are not supposed to offer anything for leaving a review. I would send the link in our…
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Gate Controller
Anyone using the INSOMNIAC CIA gate controller? How do you like it Pro's/Con's? Or what cloud base controller are you using? Thanks
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Auto Pay Card expiration date notices
We run on anniversary date here, but my sister properties run on the 1st of the month, I want my expiration date letters to auto populate 30 days before the anniversary date, not 30 days before the 1st. Is this possible? I was told by my admin that he couldn't change it for my location. I think he can, but didn't want to…
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Multiple Units Online Payments
When a tenant pays online with multiple units do they have to process each payment separately? I have several tenants with multiple units and there have been issues not paying all of them or commenting it is a pain to have to go through the payment process multiple times. This seems to be with ACH payments?
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Reversing an NSF reversal?
Hello. So I was under the impression that the only way to reverse a payment was via NSF reversal (without all the NSF stuff checked). I reversed a credit card transaction today, but it is still showing up on my ledger as a processed payment, and it is still showing up on the website. I attempted to void the receipt and now…