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Renting out a 40-yard container
I had an intersting inquiry from a potential customer and wanted to see if anyone has ever dealt with this before. A man wants to park his 40-yard container in one of our spots we'd normally use for boats, RVs, etc. I want to say no because there's a lot of uncertainty about this. Has anyone ever dealt with a situation…
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Antivirus/Antimalware program suggestion?
It's time for me to reinstall windows and wipe clean the years of crud on our office machines. Anyone out there have suggestions for a good antivirus program that plays well with Sitelink? We run Win 7 pro 64bit, and have issues in the past with some freebie programs not playing nicely with Sitelink (slowing everything…
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Marketing Tips
Hi! I'm wondering if I could get some input on marketing tips. We are a locally owned facility, located on a major highway in Powhatan VA. In recent years Powhatan has seen substantial growth and we're no longer strictly an agricultural community. There are a few small storage facilities that are no competition and also…
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Reservation - NO Shows
How many reservations turn into tenants? I have been in the storage business 15 years and worked at several locations and at all locations 50% of reservations were no shows.
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Inventory- Year End
I have always struggled with the Inventory module in SL. Especially arriving at year end inventory value to calculate Cost Of Goods Sold. The other issue I have is items with changing cost. Say I bought 100 locks in 2017 for $4.00 each. Sold 75 in 2017. Ordered 50 in January 2018 at cost of $4.75 each. Sitelink doesn't…
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Quarterly Invoice
Multiple Factors in this post! Quarterly billed tenant that had multiple units. Last Invoice & payment covered Dec, Jan, Feb. Vacated a unit in Dec. Move out credit was applied to remaining unit. So tenant has a credit toward March rent. Owing a balance of $95.42. The invoice only shows March Rent. I know I can manually…
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Online Move Ins - Require Autopay?
Hello, We use SiteLink's online move in option so our tenants can move in themselves. Is there no way to require autopayments? We are now having tenants move in, pay for their first month, and they have no card on file. So we have to call each individual move in to get their card on file. Is this a possible glitch? Or is…
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Moving equipment rentals.
Who is your preferred on site moving rental truck company, if you have that service available. We have a existing one, but are possibly looking to change.
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Linking tenant units
What is the procedure to link tenant or unit. Tenant had unit. In Lead to Lease the tenant was added again instead of searching the database. I know there are hot keys for this but don't remember. I assume I do it in Company, Unit & Tenants, Add/Edit Tenants.
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HTML Form Printing
Hi, Is there a way to print HTML forms without the "page 1 of 1" at the top and "about:blank" at the bottom? Thanks
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FEBRUARY 2019 POLL: What's your favorite color?
Fun quiz time - what does your favorite color say about your personality? Vote your favorite color below and then check out this article by Psychology Today to see what your favorite color says about you.
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Report Creation
I am attempting to create a report that will show me where my busiest days/times of operation are (over the past year). I am pretty sure I KNOW the answer, but I want to see it in a report :smile: Thank you for your help. I'm still trying to get familiar with this forum. Hope I've posted this request in the appropriate…
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Label Printing
Does anyone else have issues when printing labels via sitelink? We're using the proper label style #5150 that it says but it causes it to print the top half of the names outside the top of the label resulting in it getting the top half of the letters onto the label above them. Would love an option to add spacing to the…
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Card Payment Duplicated
While processing a card payment today it froze or locked up. Finally a box said the payment wasn't processed. I processed the card again successfully. Customer called after checking their account and said the payment had been taken out twice. I logged on to the virtual terminal but could't find a report for the…
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Online move in: Units with and without power
We are about to go live with all of our units. I can not for the life of me figure out how to specify on the online move in which units have power and which ones don't. I have checked the power box on said units in modify units in the corporate control center and that didn't solve the problem. I have reached out to support…
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Website API Permission
Need help please.... I have a web designer working on my website. I have created the web designer a user name & password and given them API Aggregator & API Regular permitted rights. I then go into the Website & Web Template Setup I click on the URL's and Other Required Information For You Web Developer tab. My question is…
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Online Auctions
What online auction service do you use?
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JANUARY 2019 POLL: How often do you raise rates at your facility?
Automating rate changes to increase on a schedule is a great way to maximize profits at your facility, but nobody likes a price increase. How often do you raise rates for tenants at your facility? Feel free to add a comment with the $ or % amount that you raise rates, how rate changes vary across unit sizes, or any notable…
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Setup discounts for company.
Where do you setup the discounts such as one month free etc. in SiteLink when you set up company?
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Gate Access - ZKTeco
We use 2 ZKTeco stand alone units that were installed prior to using Sitelink. Does anyone use this with sitelink? Or know how to set up? Thanks Jeff Fernandes The Big Box Self Storage
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financial summary report
On the 2nd page of financial summary I have "TAX PAYABLE BY APPLIED REFUND" where does this info come from
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E-Sign Change? No Longer Filling in Names?
The last few leases I have done, when I do the E-Sign, it no longer fills in the tenant name or the manger name. We have to manually type them in now instead of Sitelink prepopulating the field. Was this an intentional change or is something going on with my Sitelink Web Edition? Seems to do it on multiple devices.
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How Do You Handle......
How do you all handle situations with tenants having higher rates when the current street rate is lower. Example, John Doe is paying $150 for a 10x10 but it is currently going for $115.00 I have dealt with this a couple of times but when I do, man, do those conversations get headed. They ALWAYS come at me hot heated and…
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General
Anyone else having problems with processing payments thru SiteLink ?
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Retail Merchandise
If your facility sells Packing/shipping material, what company do you purchase the items from? We currently sell the U Haul boxes, but prefer a more "no or minimum" Logo supplier.
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Contract issues
Hi all. I run a facility in Ohio and recently had a tenant state that items were stolen from their unit. Now they are threatening legal action. Before I talk to an attorney (they can be pricey), I was wondering if anyone can help me out? I tried pulling up the lease agreement and as of right now I can’t find it. I know one…
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ADVERTISING HELP - What works and what doesn't?
Hello everyone! Here at our facility, we've done very little advertising. Most move ins occur organically from drive-by's, word of mouth, and online searches. Was hoping to get some insight on what others do and what they've found works and doesn't work in their marketing campaigns/strategies. Really trying to amp up…
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Suggestion For Notes.
Hello, I have a suggestion for the Notes section. Maybe allow a "pin to top" option. So if you need to make an important note regarding the account you can have it pinned to the very top of the note section so whoever is working can quickly see an important message. I know you have the red notes option at the main page of…
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Moldy/Mildew Smelling Unit
Hi! I just joined StorageForum and decided that instead of looking through 52 pages of topics, I'd just ask! I have an outside standard unit that was rented for a short time (the facility has been in operation for 12 years) and now smells moldy when you first open the door and walk in. Once inside, you can't smell it. Any…
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Spam on Storage Forum
I'm assuming dsfsfb1 is Spam?