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a)HTML or RTS b) is email open tracking possible?
Currently using RTS as attachement, but debating going to embedded HTML. Pros/Cons? Do I really need to consider Mobile/desktop or various browsers? Any other considerations. I feel our attached file PDF of the sitelink form isn't really a modern approach. Secondarily, has anyone successfully inserted/incorporated an open…
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Emailing all current tenants
When sending bulk email is there an easy way to select only tenants with email addresses? Also in one of my locations it said 79 sent 109 failed. How do I tell which ones didn't send? And why they didn't send? Thanks Julie
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Auction Sites
Is anyone currently using the integration service between Sitelink and an online auction service? If so how do you like it? Does it work well and is it worth the extra $$ for the integration fee?
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Unable to View E-sign Document Content when Signing
Has anyone else had an issue being able to view the content of a returned E-sign "Awaiting Manager's Signature"? This started happening last week and I tried running a Live Update to fix this issue but it is still continuing. I haven't had any tenants say anything so I think it is only happening on this end. It allows me…
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Scanning Drivers License
I get a warning that says Attach Scanner. How do I do that?
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Creating Discount Plans
I am trying to set up discount plans (7th month free) with no pre-pay required.. any idea how to do this? If I only take a payment for the first month will it show an outstanding balance on their account?
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LOOKING TO DO MARKETING FOR COMMERICAL STORAGE CUSTOMERS - ANY GREAT IDEA'S OUT HERE
NEED SOME INPUT AS TO HOW TO MARKET COMMERICAL CUSTOMERS.
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Lost unit
Help! I'm missing a unit in my vacants in Sitelink! I can't find the unit in my rentable section either! This unit must be in limbo ...how? where?
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Military Tenant Identifier
I have seen in sitelink a report that shows whether we have marked someone as active military or not. Of course, now that I need to pull it I can't find the right one. We don't have a check box or anything to identify someone at move in, but we do give a rent discount on move in (and put in the reason as Active Military).…
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Units and Keypad Zones
Does anyone know if it is possible to assign units a certain keypad zone? I have over 200 units that use a different keypad then our main section. Right now we have to remember to change the keypad zone every time we move someone in.
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Last Note - Collection Call
It would be nice if, when a collection letter/text was sent out, it simultaneously flagged that event as a "Collection Call" if we wanted it so. (Unless it is available somewhere and I am missing it). Seems like it could be an easy addition to the Past Due Events as an Option to have a box for "Add as a Collection Call."…
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Facility Expansion, RV's move out
Hi everyone, this is my first time posting here. We own a facility in Utah, and we are getting ready to expand and construct additional buildings on acreage that is currently used as outside RV storage. My question is, does anyone out there have a letter or template that they've used to notify the RV folks that they need…
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Voting for the 2019 Inside Self Storage Best of Business Awards is now open
Polls are now open! We’re asking for your help to make SiteLink the "Best Management Software" in the industry for the 9th straight year! We would also be delighted with a vote for SiteLink Merchant Services as "Best Payment Services." Polls will be open until March 31st. Vote one time in as many categories as you wish…
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Renting out a 40-yard container
I had an intersting inquiry from a potential customer and wanted to see if anyone has ever dealt with this before. A man wants to park his 40-yard container in one of our spots we'd normally use for boats, RVs, etc. I want to say no because there's a lot of uncertainty about this. Has anyone ever dealt with a situation…
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Antivirus/Antimalware program suggestion?
It's time for me to reinstall windows and wipe clean the years of crud on our office machines. Anyone out there have suggestions for a good antivirus program that plays well with Sitelink? We run Win 7 pro 64bit, and have issues in the past with some freebie programs not playing nicely with Sitelink (slowing everything…
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Marketing Tips
Hi! I'm wondering if I could get some input on marketing tips. We are a locally owned facility, located on a major highway in Powhatan VA. In recent years Powhatan has seen substantial growth and we're no longer strictly an agricultural community. There are a few small storage facilities that are no competition and also…
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Reservation - NO Shows
How many reservations turn into tenants? I have been in the storage business 15 years and worked at several locations and at all locations 50% of reservations were no shows.
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Inventory- Year End
I have always struggled with the Inventory module in SL. Especially arriving at year end inventory value to calculate Cost Of Goods Sold. The other issue I have is items with changing cost. Say I bought 100 locks in 2017 for $4.00 each. Sold 75 in 2017. Ordered 50 in January 2018 at cost of $4.75 each. Sitelink doesn't…
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Quarterly Invoice
Multiple Factors in this post! Quarterly billed tenant that had multiple units. Last Invoice & payment covered Dec, Jan, Feb. Vacated a unit in Dec. Move out credit was applied to remaining unit. So tenant has a credit toward March rent. Owing a balance of $95.42. The invoice only shows March Rent. I know I can manually…
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Online Move Ins - Require Autopay?
Hello, We use SiteLink's online move in option so our tenants can move in themselves. Is there no way to require autopayments? We are now having tenants move in, pay for their first month, and they have no card on file. So we have to call each individual move in to get their card on file. Is this a possible glitch? Or is…
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Moving equipment rentals.
Who is your preferred on site moving rental truck company, if you have that service available. We have a existing one, but are possibly looking to change.
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Linking tenant units
What is the procedure to link tenant or unit. Tenant had unit. In Lead to Lease the tenant was added again instead of searching the database. I know there are hot keys for this but don't remember. I assume I do it in Company, Unit & Tenants, Add/Edit Tenants.
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HTML Form Printing
Hi, Is there a way to print HTML forms without the "page 1 of 1" at the top and "about:blank" at the bottom? Thanks
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FEBRUARY 2019 POLL: What's your favorite color?
Fun quiz time - what does your favorite color say about your personality? Vote your favorite color below and then check out this article by Psychology Today to see what your favorite color says about you.
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Report Creation
I am attempting to create a report that will show me where my busiest days/times of operation are (over the past year). I am pretty sure I KNOW the answer, but I want to see it in a report :smile: Thank you for your help. I'm still trying to get familiar with this forum. Hope I've posted this request in the appropriate…
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Label Printing
Does anyone else have issues when printing labels via sitelink? We're using the proper label style #5150 that it says but it causes it to print the top half of the names outside the top of the label resulting in it getting the top half of the letters onto the label above them. Would love an option to add spacing to the…
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Card Payment Duplicated
While processing a card payment today it froze or locked up. Finally a box said the payment wasn't processed. I processed the card again successfully. Customer called after checking their account and said the payment had been taken out twice. I logged on to the virtual terminal but could't find a report for the…
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Online move in: Units with and without power
We are about to go live with all of our units. I can not for the life of me figure out how to specify on the online move in which units have power and which ones don't. I have checked the power box on said units in modify units in the corporate control center and that didn't solve the problem. I have reached out to support…
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Website API Permission
Need help please.... I have a web designer working on my website. I have created the web designer a user name & password and given them API Aggregator & API Regular permitted rights. I then go into the Website & Web Template Setup I click on the URL's and Other Required Information For You Web Developer tab. My question is…
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Online Auctions
What online auction service do you use?