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Tenants with no lease
My company purchased a storage facility recently and we discovered a few tenants with no signed lease on file. Some of them are good tenants and I should be able to get them to sign a new one. But one tenant that has no lease also has a large unpaid balance and has not responded to any of our attempts to contact him. How…
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On Demand Invoice?
Invoice generation is not an option in Company ==> Forms. Can an invoice be generated on demand for a tenant?
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WEBINAR Q&A: Best Practices for Operational Audits using SiteLink
Below is the list of Answers to the Questions asked during the November 14, 2018 Support Webinar with Sue Haviland of Haviland Storage Services and James Renouf of SiteLink. If you missed the webinar you may watch it on-demand from the SiteLink website. Q. How long should an audit take? A. A typical, straightforward…
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Web Edition Only Void
If a void was intended to be done and it was only done through Web Edition, is it necessary to process the void through the Credit Card Processor too?
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WEBINAR 11/14/18: Best Practices for Operational Audits using SiteLink
When was the last time an audit was completed at your facility? Don't miss this webinar! Best Practices for Operational Audits Using SiteLink November 14, 2018 at 2:00 PM EST with Sue Haviland of Haviland Storage Services and James Renouf, SiteLink Corporate Trainer This webinar will be hosted by Sue Haviland, one of the…
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Email Move out Receipts
Can anyone help in regards when a tenant moves out, we can send them an email receipt at the time of move out. Thanks
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Adding photos
I noticed that when I try to add more than 2 or 3 photos, Sitelink shuts me down. If we are to merge with online auction platforms, which most require more than 2 pictures, we have to be able to put them there, obviously requiring more data storage capability. Does Sitelink have an ETA on this upgrade?
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Year Invoicing
Hi Everyone! So, I have a lot of customers who pay yearly. So far, for the past (almost) year that I have been running SiteLink at my facility, I have been creating their invoices manually because I haven't figured out how to have a yearly invoice automatically generated. Any tips on this would be greatly appreciated. :)…
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SMS
Is there a option to send a SMS payment receipt/ confirmation to a tenant? I have the SMS set up but as of now I have to go into letters and select the SMS to send payment confirmation. A option like we have for e-mailing and or printing a receipt would be great.
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There needs to be a way to send a tenant who rents multiple units only 1 lease to E-sign
I've had several tenants call wanting to do E-sign but rent multiple units. I have to send each individual unit separately. It would be nice to be able to put all the units on one lease with their sizes and rates. Another suggestion would be for SiteLink to set it up where you can send multiple leases through a single link…
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How do you attach a form/brochure to predefined e-mail?
Our company recently started to require proof of property protection to all of our units. We have a predefined letter that state their Home Owner/Renters insurance declaration page is about to expire. We are suppose to attach a Property Protection brochure with the e-mail, but for the life of me I cannot figure this out.
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Mark Unit "Unrentable" during Transfer
When doing a Move Out we use the box to mark unit as Unrentable so we know to clean it. Is there an option to do this when transferring? Especially considering most tenants take a couple of days to transfer and the unit is showing as available.
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Making a Form SMS Available
I noticed that some forms in SiteLink are available to use with SMS and others are not. What is the deciding factor on which forms can be used with the SMS system and which are not available?
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NSF
Trivial question...........How do you turn off the "flashing" NSF symbol on the tenant's payment screen. Thanks in advance :)
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esign questions
We are new to Esign, Just set up this week. Two questions. 1) Does eSign have to print out the "Signature Certificate" page when we print the signed document for the tenant? We are getting the signed document printed, then on a separate piece of paper, "Signature Certificate" with Document reference is printing out. It…
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Too much Candy!
I keep a large jar of candy on the counter for everyone who comes in. On occasion I have someone pull literal fists full of candy from the jar. Just yesterday a grown woman took 2 fists full all while smiling at me saying, "Thank you Lord, oh thank you!" Like I was supplying her life saving water in a desert! I just raised…
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Accidentally moved someone out....
So, we accidentally moved someone out. In our old software, we could put them back as Pre-Existing. I don't know of anything like this in Sitelink. I was going to add the customer to a unit in setup, but because she is no longer considered a current occupant, it will not let me do that. Any help would be greatly…
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Anyone have wireless alarms at their facility?
We are looking at potentially making the expensive switch from wired to wireless alarms, but was hoping to get some feedback from those of you who currently have wireless.
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Prestige Storage Texas
AVS Mismatches-How do you clear them out of reminders?
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Editing Billing Dates
Does anyone know if there is a way to change someone's billing date after moving them in?
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Edit Lease Date
Is it possible to edit the lease date on a customer's account? We are signing new leases for all customers and this would be very handy.
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Separating Accounts.
Hello, Does anyone know if there is a way to separate an account without having to move out the tenant. For an example. If someone has 3 units but wants to put 1 of the units in someone else's name, can you separate that 1 unit into a new account without having to move-out then move-in the new person? Thanks,
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refund deposit
Is it possible to refund the 50$ deposit without a move-out
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Getting started with Online Payments
I have finally convinced the owners that we are ready to begin accepting online payments.Before I start the process of setting it up I have a few questions. 1. Are there any disadvantages to paying online?2. Can you require a minimum amount to be paid by the tenant when making payments online?3. Are you able to remove the…
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Automatic Billing - Multiple Unit Tenanat
When entering card or ACH info in Automatic Billing for a tenant with multiple units why doesn't it update the other units? Or at least warn that they have multiple units and will need to be entered manually in the others? Thanks
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What is included in Lien amount
When a lien is placed do you include the currents month rent even if it is not late? Our rent is due on the 1st of the month and liens are placed after 30 days of non payment which include the current months rent, late fees for previous months rent and Lien notice fee. My understanding is the lien amount is the total due…
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Form Setup / Formatting question
I wanted to add our Sales Policy to the bottom of our printed/emailed Sitelink receipts; I added the text to the existing receipt form in Setup. My problem is I don't know how to keep the text "pinned" to the bottom of the page. I can get it close, but it still prints around 3 inches up from the bottom; if I space it all…
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ACH- How to delete a pending transaction from the Ready To Submit screen
Tenant was set up on auto pay ACH 1st of month for October payment. A few days later I notice tenant logged on to website and processed another ACH payment that was applied to November. I sent email saying she had set up the auto pay feature when she logged on to pay September so the October payment was processed 10/1 and…
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invoices again
is it possible query invoices in general not specific to a client, potentially printing invoices generated from a date range or that have charges from a date range or a specific line item.
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Who uses the SiteLinkStore Website??
Pros and Cons to using the SiteLinkStore Website? I would like to update my website and just seen that SiteLink has this option.