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Gate Access Code Posted online
Sitelink post the tenant's access code on-line when you go to the pay online section. This turned out very bad for a tenant when his newly x-wife was able to get the tenant's new gate access code because she was the one to pay the bills online. Her and some of his x-friends came and cleaned out all his tools and equipment.
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Is there a way to generate a E-sign Lease without moving the tenant in Sitelink?
I have had customers from out of state rent units over the phone and we email them the E-sign Lease. I was wondering if there was a way to send a Lease without having to move them in the system? I've had several customers call early and I send them the lease but they end up cancelling. There's no way of deleting the…
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Form Editor Help Please......
Can someone please help me with making changing on HTML forms. I have tried and tried to change the sizes of the two boxes at the top of the page. I'd like to make the left box wider on some forms and on some I'd like for it to go completely across the page. I know that the right box would need to be deleted but I can't…
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30 day notice to terminate
We have a tenant we gave a 30 day notice to due to unsanitary conditions kept in and outside of his unit. He has until December 7th at 6pm pst to vacate. He has not showed up yet at all to move. We live in California does anyone know if we then have to go through prelien and lien procedures because he is current or if it…
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Taxable rent vs Nontaxable on Daily Deposit
Does anyone have a solution for the Daily Deposit report to separate "Rent" taxable & non taxable? I have to manually add all the taxable payments from the detailed part of the report, subtract the tax, and then subtract that amount from the "Rent" to be able to separate taxable/non-taxable and enter it in Excel. Any…
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California lien processes / schedule
Well I've been away for awhile as the wife and I decided where to head next and we ended up making our way out to California. Sadly this company isn't on sitelink yet.. New year = woohoo time for me due to the coming change to sitelink for all their sites which I came on board to assist them with. This is our first time in…
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Sitelink pay online link
Afternoon all, I was going to call sitelink to get some direction but they're closed for their annual holiday party.. that we weren't invited to! :( lol We just made the switch to sitelink and i'm trying get our web team to switch our pay online links to go to sitelinks login screen instead of uhauls, the problem is where…
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Invoicing
Hi there, How am I to get a TAX number to appear on the invoice? I have filled out the tax number in the correct section of tenant profile, however, it does not reflect on the invoice.
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Form Editor suggestion
Is it a possibility that the same keyboard commands that work in Word could be incorporated into the Form Editor? As an example I just got done typing up a new form and have certain sections that I prefer to be bold. Normally I would just hit control-b real quick as I'm typing to bold the next section until I hit control-b…
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Customer is paying for several months with a discount
How do I accept payment on 4/1/18 for April, May and June rent and give them a discount?? It seems to just show me the date range of 4/1-4/30/19 as paid.
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Moving in Previous Customers Who Left With Unpaid Charges
I feel it would be good if the software would show that a previous customer moved out owing a balance. For instance, had a customer rent forklift recently. We apply to account afterwards as charge is dependent on time used. Customer came back saying they'd stop by the next day to pay the charge. Space was empty the next…
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Rental Rate Increase Forms.
When issuing a rental rate increase form is there any way SiteLink can automatically display when the tenants last rate increase was and for how much? We have been having to do it manually for sometime so having it automatically will cut down time severely. Thanks,
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Credit Card Processing
Does anyone use Square as a credit card processor? If so, have you had any problems taking payments considering SiteLink doesn't integrate with it yet?
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Cash Shortages
How are cash shortages handled in your office?
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Signing Off From Forum & Welcome New Community Managers
Hi everyone, Just letting you all know I'll no longer be Community Manager for StorageForum starting today. I leave you in very good hands with your new forum admins @Jana_Community and @Jessica_Community. Please welcome them, and feel free to continue posting, asking questions and telling stories as always! I will truly…
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SMS/Text Messaging Pro's/Con's
Which SMS/texting service do you use? I see that Sitelink is partnered with SMS Resources, Twilio or Clickatell. Can you tell me what the pros and cons are with these companies. Do you feel this service is beneficial to your facility?
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how to process the cut lock notice?
i need to process some cut loxk notice but Im not to sure I will like to ge help
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Walkthru order setup
Maybe i'm just hating the tedious aspect of it but anyone else feel that the ability to select a group of units in the walk thru order setup screen and be able to "flip" them in order would be nice? I know you can select multiple units and move them but not flip them that I can find. Example if needed is say you have units…
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Merchandise price change report?
Afternoon all... Maybe i'm mistaken but isn't there a report that shows if someone logged in and made changes to the pricing of merchandise? I thought I have seen this before but going through reports right now looking for when the last changes were made I can not find anything reporting as such. With everything that's…
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Step by Step Starters info
Do we have anything that is a guide for new managers that gives a step by step? Almost like the certificate trainings?
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How many tenants?
Is there a way in Site Link to see how many individual tenants you have?
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Tenants with no lease
My company purchased a storage facility recently and we discovered a few tenants with no signed lease on file. Some of them are good tenants and I should be able to get them to sign a new one. But one tenant that has no lease also has a large unpaid balance and has not responded to any of our attempts to contact him. How…
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On Demand Invoice?
Invoice generation is not an option in Company ==> Forms. Can an invoice be generated on demand for a tenant?
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WEBINAR Q&A: Best Practices for Operational Audits using SiteLink
Below is the list of Answers to the Questions asked during the November 14, 2018 Support Webinar with Sue Haviland of Haviland Storage Services and James Renouf of SiteLink. If you missed the webinar you may watch it on-demand from the SiteLink website. Q. How long should an audit take? A. A typical, straightforward…
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Web Edition Only Void
If a void was intended to be done and it was only done through Web Edition, is it necessary to process the void through the Credit Card Processor too?
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WEBINAR 11/14/18: Best Practices for Operational Audits using SiteLink
When was the last time an audit was completed at your facility? Don't miss this webinar! Best Practices for Operational Audits Using SiteLink November 14, 2018 at 2:00 PM EST with Sue Haviland of Haviland Storage Services and James Renouf, SiteLink Corporate Trainer This webinar will be hosted by Sue Haviland, one of the…
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Email Move out Receipts
Can anyone help in regards when a tenant moves out, we can send them an email receipt at the time of move out. Thanks
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Adding photos
I noticed that when I try to add more than 2 or 3 photos, Sitelink shuts me down. If we are to merge with online auction platforms, which most require more than 2 pictures, we have to be able to put them there, obviously requiring more data storage capability. Does Sitelink have an ETA on this upgrade?
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Year Invoicing
Hi Everyone! So, I have a lot of customers who pay yearly. So far, for the past (almost) year that I have been running SiteLink at my facility, I have been creating their invoices manually because I haven't figured out how to have a yearly invoice automatically generated. Any tips on this would be greatly appreciated. :)…
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SMS
Is there a option to send a SMS payment receipt/ confirmation to a tenant? I have the SMS set up but as of now I have to go into letters and select the SMS to send payment confirmation. A option like we have for e-mailing and or printing a receipt would be great.