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Show Unit as "Blue Locked" on Map View
When I am in Map View, I like to see the units that are Overlocked (show up red), Reserved (show up dark blue), Future Move out (show up orange) etc. What I am hoping you can help me with, is to add another "Report/Task" When I am looking at my Map view, to the left is a tab, "Reports" under that tab are; Overlocked,…
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Web Design
I would like to create a website for my facility. I was wondering if anyone created and managed their website or do you pay someone to do it? If you manage it yourself what web design service do you use? I would like to be able to take online payments and reserve units online also. I currently use SiteLink Merchant…
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Sitelink reports
Is there a place in Sitelink reports to view how many tenants utilize the online payment option? I see CC, ACH but no specifically for web payments.
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Sitelink Report module date not updating to current day
It seems since the last major update the report date is not defaulting to current date. We have to watch to make sure the current day is dropped in box. It is usually a day or two previous. Anyone else experienced this and is there a fix I can do on site?
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Customer Relationship Management
Hi, I'm a big fan of sitelink software and overall think it's a great product. I'm just curious if there are any plans in the works to improve the customer relationship management aspect of sitelink? In particular, I'm referring to the notes section and documenting correspondence with customers. I realize there is an…
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autobill form
how do we get the auto bill form that we have created prompt to print after entering auto bill info? after we save it, it will usually ask do you want to print an autopay authorization form?
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Poll
If you were starting at a distressed facility, or just wanted to make quick improvements to boost tenant satisfaction and profitability. What is the VERY FIRST thing you would do.
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Retrieving Credit Card number
We had a tenant that moved out and was on auto-pay, however when he told us he was moving out we took out his credit card information so that we wouldn't charge him in error for new month. Is there a way to retrieve that credit card information?
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Sharing of info with other facilities ?
Does anyone else share information among the facilities near your location, I.E. rates, bad tenants, unit availability ??? I feel as though those things should not be that closely guarded because we are all in the same business, so why not be friendly about it.
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"Return" Bug while generating reports.
Sometimes I begin to generate a report, but I want to stop and do something else. When I click the return button, it doesn't return, it instead continues to generate the report anyways. Is this a bug? It's been an annoyance for a long time, and is especially bad if you have a slow computer.
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Length of Stay Report?
Hello, Is there a way to see how long each tenant has stayed? (like 1 month stays vs 6 months)?
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auto bill form
how to get forms to print after entering auto bill information
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Receipt Numbers
How high do the SiteLink receipt numbers go??? We started with just 3 numbers for a receipt number and we are now at 4. Will it continue to just add numbers?
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Before/After pictures?
Afternoon all... just curious if anyone has any before/after pictures of a facility that was "under managed" as far as cleanliness/weeds/trash go? It's one of the topics I will be going over in our company meeting next week and the owners prefer if we don't use any of our actual sites for "Examples" to not single anyone…
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Sending Invoice
I need some help. I noticed that when I move a tenant in on SiteLink, I have to go back into Ledger Settings and check the box "Send an Invoice", why does it not automatically do that, if I forget, my tenants will not get an invoice sent to them. How can I change this?
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What does your message say?
What message are you leaving when making a collection call and how much information per your state are you allowed to leave on the message?
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Payment transfer
If you are operating 2 Sites, is it possible to transfer payment across 2 sites?
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Invoice Email's won't process
We have been using Email Invoice processing for many months, but for some reason, after I did the Live Update this morning, our Emailed Invoices are not going out. Error message: (X) Not Processed - Error Any Suggestions on what I can do to fix this?
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Metor Watch Security
Does anyone use Metro Watch as a security service for an occasional drive by?
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Lock fee on transfer.
Upon transferring a tenant form outdoor storage (no lock deposit required) to a enclosed unit ( requires a lock deposit), does the "Transferred Security Deposit" under "Adjustments" on a transfer screen register as a lock deposit refund on a move out process? I processed a move out on a tenant and there was not a lock…
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emails
It's me again Margaret. Newbie here. And I am noticing a fair number of people on my roles for which we have no email. 1) When i pull up the tenant list and sort by email, so that all of them are grouped together, is there any way to export them - or the whole list - into an xcel sheet so I can manipulate and sort the data…
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Email Setup does not have Outlook option
Hello, I have Outlook on my computer and am trying to setup email in Sitelink. However, when I go to this screen under Email Type the Outlook option is not listed. Can anyone provide any tips or information on why this could be or what I should do to add the email to Sitelink? Thank you!
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Pre-Paid Rent Setting?
I need to know how to print a pre-paid rent report that shows ALL pre-paid rent, including for the current portion of the month that has been paid for but not yet used. Is there a setting I'm missing?
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Prevent Reverse Overlock reminders for multi-unit tenants until all units are paid?
There is a setting for our gate under Company > Setup > Gate Setup > "Gate Access Rules for Multi-Unit Tenants" > Mode 1 ("If one or more units are past due, the gate is locked for all units (default)." However, when a multi-unit tenant pays the balance on only some of their units, a Reverse Overlock reminder generates for…
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Fixing Payment Due Date.
We had a tenant who wanted to store for just one month. We did it as a an "anniversary" instead of a "first-of-month". They then decided to stay month-to-month until otherwise. His payment is thrown off with all the other units. Is there a way to fix this so he gets on the "first-of-month" option like everyone else? Thank…
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Renting a unit for just 1 month
We are rolling out Sitelink at our first location and currently everything is done old school by hand with ledgers. Rental is a month to month with a minimum of 30 days. Currently if a tenant will only be with us for a month or less, we will take the day they rented and count 30 days. i.e Tenant moves in 6/11/18, we charge…
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Schedule Auction
On the Select a Task under Schedule Auction, what does "Flag tenants as having a Lien Fee" do?
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Voting for the 2018 Inside Self Storage Best of Business Award is now open
Polls are now open! We’re asking for your help to make SiteLink the "Best Management Software" in the industry for the 8th straight year! If you also appreciate the outstanding service you receive from our customer support staff, please cast a vote for "Best Tech Support." We would also be delighted with a vote for…
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Where did it go??
In my daily close widget, toward the upper left where you enter the cash, ACH, Check, Credit, etc. totals for the day....once you entered your first total, say, "Cash" for example. There was a little check box, under the "ledger" heading that you could check and it would import the numbers into boxes so you could double…
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Outlook not listed as email option?
Evening all, about to close up here and already spent enough time bugging sitelink on the phone today for this stores takeover so figured i'd throw this out to see if anyone had any suggestions before I get to the phones again tomorrow. New site we just took over today and when I go to setup the emails it only lists None…