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eSign Contract questions
I am wondering if there is a way to have the customer sign the eSign contract before moving them into the storage unit. We are coming across problems such as moving them into the unit and them not ever signing the contract or getting it back to us. Would like to know if there is another option we have that will force them…
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Sitelink Online Payment
Is there a method , within the sitelink software that clients can log on to the system and pay their bill?
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Refunded credit card didn't process?
Hi everyone! I went through and processed a credit card refund (after the close day), via the NSF screen. About a week went by, and I received a call from the customer that the money was never put back on her card. I double checked the CC processor website (we use Payeezy), and it doesn't show the payment was ever…
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Credits
I know with Site Link you can set a credit limit for employees. Ours is $300.00, i have never reached mine yet but i have an employee who it keeps saying has reached her limit. When i check the reports it doesn't seem to me that she has used her limit or credits. So I was wondering what counts as credits?
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Office Printer
What kind of office printer does everyone use? Looking for an all in one (printer, copier, scanner & fax) and it's be nice if it had 2 separate paper trays one for letter and the other for legal paper.
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Search check number
Is there away to search a check number in sitelink to see where the check was applied to and which account? I know I can go to the tenants page and look at the receipts of all of the payments that have been made or go to the ledger setting. But I am curious if you can actually search by check number anywhere? I am new to…
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Sitelink keywords in forms for office hours?
Maybe i'm blind but i've gone over the list a few times and never recall using one in the past but is there any keyword along the lines of <Site.OfficeHours> perhaps that i'm missing? If there is not one I would think it'd be useful for those of us with multiple sites to oversee. For instance i'm revising all of our sites…
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Security System/Surveillance products
Hi All, Would love some feedback on your surveillance systems - what's worked, what hasn't. What brands have you found to be stable (or UNstable!). Any reviews for these brands: LTS or Dahua cameras and NVR? Feel free to elaborate on your wired and/or wireless experiences too. Thanks in advance!
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ACH reversal
Is there a reversal process on ACH payment if the mistake is caught before end of day is ran? It's a time consuming process to call our merchant to have them reverse it.
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ABIS Mold(HK) Technology Co.,Ltd
ABIS was founded in Shenzhen China,in 1996,adjacent to Hong Kong,has its own factory of 12,000 square meters. With the advanced facilities from Germany, Swiss and Japan, and a highly experienced design and engineering team.Servicing various markets including Automotive & Aviation, Household & Industrial, Electronics &…
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Reserving "unavailable" Unit
When our units are vacated we code them unavailable until they are cleaned and ready to rent. I have unit that is on the list to be prepped that I want to reserve for a tenant. How can I do this?
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Tenant Moved Out of Unit by mistake
Any suggestions? Tenant has two units. A move out was done on one unit by mistake. Refund applied to the other unit. I can't "undo move out" because the refund was applied to the other unit. I have contacted support. I wish there was more flexibility to correct mistakes. They happen. My only option according to support is…
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Open late 1 day a week
Hi, our hours are standard through the week except one day we are open later. Is it possible to set this in the store hours on the store information tab? Thank you.
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AUGUST 2018 POLL: Which discount 'moves' in the most tenants for your facility?
Which discount 'moves' in the most tenants for your facility?
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Show Unit as "Blue Locked" on Map View
When I am in Map View, I like to see the units that are Overlocked (show up red), Reserved (show up dark blue), Future Move out (show up orange) etc. What I am hoping you can help me with, is to add another "Report/Task" When I am looking at my Map view, to the left is a tab, "Reports" under that tab are; Overlocked,…
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Web Design
I would like to create a website for my facility. I was wondering if anyone created and managed their website or do you pay someone to do it? If you manage it yourself what web design service do you use? I would like to be able to take online payments and reserve units online also. I currently use SiteLink Merchant…
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Sitelink reports
Is there a place in Sitelink reports to view how many tenants utilize the online payment option? I see CC, ACH but no specifically for web payments.
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Sitelink Report module date not updating to current day
It seems since the last major update the report date is not defaulting to current date. We have to watch to make sure the current day is dropped in box. It is usually a day or two previous. Anyone else experienced this and is there a fix I can do on site?
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Customer Relationship Management
Hi, I'm a big fan of sitelink software and overall think it's a great product. I'm just curious if there are any plans in the works to improve the customer relationship management aspect of sitelink? In particular, I'm referring to the notes section and documenting correspondence with customers. I realize there is an…
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autobill form
how do we get the auto bill form that we have created prompt to print after entering auto bill info? after we save it, it will usually ask do you want to print an autopay authorization form?
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Poll
If you were starting at a distressed facility, or just wanted to make quick improvements to boost tenant satisfaction and profitability. What is the VERY FIRST thing you would do.
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Retrieving Credit Card number
We had a tenant that moved out and was on auto-pay, however when he told us he was moving out we took out his credit card information so that we wouldn't charge him in error for new month. Is there a way to retrieve that credit card information?
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Sharing of info with other facilities ?
Does anyone else share information among the facilities near your location, I.E. rates, bad tenants, unit availability ??? I feel as though those things should not be that closely guarded because we are all in the same business, so why not be friendly about it.
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"Return" Bug while generating reports.
Sometimes I begin to generate a report, but I want to stop and do something else. When I click the return button, it doesn't return, it instead continues to generate the report anyways. Is this a bug? It's been an annoyance for a long time, and is especially bad if you have a slow computer.
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Length of Stay Report?
Hello, Is there a way to see how long each tenant has stayed? (like 1 month stays vs 6 months)?
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auto bill form
how to get forms to print after entering auto bill information
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Receipt Numbers
How high do the SiteLink receipt numbers go??? We started with just 3 numbers for a receipt number and we are now at 4. Will it continue to just add numbers?
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Before/After pictures?
Afternoon all... just curious if anyone has any before/after pictures of a facility that was "under managed" as far as cleanliness/weeds/trash go? It's one of the topics I will be going over in our company meeting next week and the owners prefer if we don't use any of our actual sites for "Examples" to not single anyone…
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Sending Invoice
I need some help. I noticed that when I move a tenant in on SiteLink, I have to go back into Ledger Settings and check the box "Send an Invoice", why does it not automatically do that, if I forget, my tenants will not get an invoice sent to them. How can I change this?
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What does your message say?
What message are you leaving when making a collection call and how much information per your state are you allowed to leave on the message?