Moving in Previous Customers Who Left With Unpaid Charges
I feel it would be good if the software would show that a previous customer moved out owing a balance. For instance, had a customer rent forklift recently. We apply to account afterwards as charge is dependent on time used. Customer came back saying they'd stop by the next day to pay the charge. Space was empty the next day. Of course, now they no longer answer calls, etc. I did a mock move-in using their name and the unpaid charge does not come up. This would be a good way to flag customers who have previous balances for whatever reason, even auction. Not all employees in the office remember these people. (Of course I will turn over for collection) I realize we could move the charge over if I, as manager, catch it later. And I do make a tenant note, and that does carry over. Seems like the baggage should follow the traveler.