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Alerts
Is there any way to set an alert to remind the Manager or desk clerk that we need a current phone number and or address when taking a payment?
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Online Move Ins - Units Under Maintenance
Good Morning, Wondering if there is a feature that can be used both on MyHub & on WebEdition of SiteLink. We are using the Online move in feature SiteLink offers & need to change units that are currently under maintenance to not show up online. Currently, I am changing them to "unrentable" in the Modify Units screen, and…
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Locking out at Gate on Move In
I have talked to support about this. And I have researched everything my two assistants have done on the move ins. As well as try to look at video and zoom in on monitor. Has happened about 6 times in the last year. From what I can tell if you are looking at the Ledger page and accidentally click in any area near Lock Out…
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Evicting A Tenant
We are new to the storage world. We are in Washington State and want to just ask other fellow facilities how do you evict a tenant. We have a tenant who makes staff VERY uncomfortable and we have come across some new news that the customer is known with the law and isn't who he seems to be. He stayed in his unit the first…
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Updating forms in SiteLink
I'm updating some forms in SiteLink, specifically putting in a new lease. I've been given the form in Microsoft Word - it has a 4 frame table on the first page (looks good - very neat). I converted the MS Word format to Rich Text Format (RTF) to be put in SiteLink. When viewing the new RTF form, it looks the same, but when…
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Lease Termination Letter
Does anyone have a Lease Termination Letter besides the one in Sitelink?
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Lease Termination Letter
Does anyone have a Lease Termination Letter besides the one in Sitelink?
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Sitelink down for everyone else as well?
Had one of my sites call up with an issue and in the middle of being remoted in to their PC to show them what to do sitelink quit responding. Tried it on our end at this site and it's down as well as myhub login. Anyone else unable to load?
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sell keyboards that were mistakenly bought
Hi, my owner bought 2 keypads for the Digigate system and unfortunately they are not the right ones. We use the Digigate 700, but, he purchased the Digigate 700LX Classic keypads. Sadly they cannot be returned. I am posting asking if anyone know a place that buys this type of keypad. Thank you for reading my post.
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Gate Access Code Posted online
Sitelink post the tenant's access code on-line when you go to the pay online section. This turned out very bad for a tenant when his newly x-wife was able to get the tenant's new gate access code because she was the one to pay the bills online. Her and some of his x-friends came and cleaned out all his tools and equipment.
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Is there a way to generate a E-sign Lease without moving the tenant in Sitelink?
I have had customers from out of state rent units over the phone and we email them the E-sign Lease. I was wondering if there was a way to send a Lease without having to move them in the system? I've had several customers call early and I send them the lease but they end up cancelling. There's no way of deleting the…
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Form Editor Help Please......
Can someone please help me with making changing on HTML forms. I have tried and tried to change the sizes of the two boxes at the top of the page. I'd like to make the left box wider on some forms and on some I'd like for it to go completely across the page. I know that the right box would need to be deleted but I can't…
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30 day notice to terminate
We have a tenant we gave a 30 day notice to due to unsanitary conditions kept in and outside of his unit. He has until December 7th at 6pm pst to vacate. He has not showed up yet at all to move. We live in California does anyone know if we then have to go through prelien and lien procedures because he is current or if it…
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Taxable rent vs Nontaxable on Daily Deposit
Does anyone have a solution for the Daily Deposit report to separate "Rent" taxable & non taxable? I have to manually add all the taxable payments from the detailed part of the report, subtract the tax, and then subtract that amount from the "Rent" to be able to separate taxable/non-taxable and enter it in Excel. Any…
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California lien processes / schedule
Well I've been away for awhile as the wife and I decided where to head next and we ended up making our way out to California. Sadly this company isn't on sitelink yet.. New year = woohoo time for me due to the coming change to sitelink for all their sites which I came on board to assist them with. This is our first time in…
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Sitelink pay online link
Afternoon all, I was going to call sitelink to get some direction but they're closed for their annual holiday party.. that we weren't invited to! :( lol We just made the switch to sitelink and i'm trying get our web team to switch our pay online links to go to sitelinks login screen instead of uhauls, the problem is where…
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Invoicing
Hi there, How am I to get a TAX number to appear on the invoice? I have filled out the tax number in the correct section of tenant profile, however, it does not reflect on the invoice.
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Form Editor suggestion
Is it a possibility that the same keyboard commands that work in Word could be incorporated into the Form Editor? As an example I just got done typing up a new form and have certain sections that I prefer to be bold. Normally I would just hit control-b real quick as I'm typing to bold the next section until I hit control-b…
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Customer is paying for several months with a discount
How do I accept payment on 4/1/18 for April, May and June rent and give them a discount?? It seems to just show me the date range of 4/1-4/30/19 as paid.
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Moving in Previous Customers Who Left With Unpaid Charges
I feel it would be good if the software would show that a previous customer moved out owing a balance. For instance, had a customer rent forklift recently. We apply to account afterwards as charge is dependent on time used. Customer came back saying they'd stop by the next day to pay the charge. Space was empty the next…
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Rental Rate Increase Forms.
When issuing a rental rate increase form is there any way SiteLink can automatically display when the tenants last rate increase was and for how much? We have been having to do it manually for sometime so having it automatically will cut down time severely. Thanks,
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Credit Card Processing
Does anyone use Square as a credit card processor? If so, have you had any problems taking payments considering SiteLink doesn't integrate with it yet?
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Cash Shortages
How are cash shortages handled in your office?
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Signing Off From Forum & Welcome New Community Managers
Hi everyone, Just letting you all know I'll no longer be Community Manager for StorageForum starting today. I leave you in very good hands with your new forum admins @Jana_Community and @Jessica_Community. Please welcome them, and feel free to continue posting, asking questions and telling stories as always! I will truly…
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SMS/Text Messaging Pro's/Con's
Which SMS/texting service do you use? I see that Sitelink is partnered with SMS Resources, Twilio or Clickatell. Can you tell me what the pros and cons are with these companies. Do you feel this service is beneficial to your facility?
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how to process the cut lock notice?
i need to process some cut loxk notice but Im not to sure I will like to ge help
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Walkthru order setup
Maybe i'm just hating the tedious aspect of it but anyone else feel that the ability to select a group of units in the walk thru order setup screen and be able to "flip" them in order would be nice? I know you can select multiple units and move them but not flip them that I can find. Example if needed is say you have units…
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Merchandise price change report?
Afternoon all... Maybe i'm mistaken but isn't there a report that shows if someone logged in and made changes to the pricing of merchandise? I thought I have seen this before but going through reports right now looking for when the last changes were made I can not find anything reporting as such. With everything that's…
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Step by Step Starters info
Do we have anything that is a guide for new managers that gives a step by step? Almost like the certificate trainings?
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How many tenants?
Is there a way in Site Link to see how many individual tenants you have?