-
JANUARY 2019 POLL: How often do you raise rates at your facility?
Automating rate changes to increase on a schedule is a great way to maximize profits at your facility, but nobody likes a price increase. How often do you raise rates for tenants at your facility? Feel free to add a comment with the $ or % amount that you raise rates, how rate changes vary across unit sizes, or any notable…
-
Setup discounts for company.
Where do you setup the discounts such as one month free etc. in SiteLink when you set up company?
-
Gate Access - ZKTeco
We use 2 ZKTeco stand alone units that were installed prior to using Sitelink. Does anyone use this with sitelink? Or know how to set up? Thanks Jeff Fernandes The Big Box Self Storage
-
financial summary report
On the 2nd page of financial summary I have "TAX PAYABLE BY APPLIED REFUND" where does this info come from
-
E-Sign Change? No Longer Filling in Names?
The last few leases I have done, when I do the E-Sign, it no longer fills in the tenant name or the manger name. We have to manually type them in now instead of Sitelink prepopulating the field. Was this an intentional change or is something going on with my Sitelink Web Edition? Seems to do it on multiple devices.
-
How Do You Handle......
How do you all handle situations with tenants having higher rates when the current street rate is lower. Example, John Doe is paying $150 for a 10x10 but it is currently going for $115.00 I have dealt with this a couple of times but when I do, man, do those conversations get headed. They ALWAYS come at me hot heated and…
-
General
Anyone else having problems with processing payments thru SiteLink ?
-
Retail Merchandise
If your facility sells Packing/shipping material, what company do you purchase the items from? We currently sell the U Haul boxes, but prefer a more "no or minimum" Logo supplier.
-
Contract issues
Hi all. I run a facility in Ohio and recently had a tenant state that items were stolen from their unit. Now they are threatening legal action. Before I talk to an attorney (they can be pricey), I was wondering if anyone can help me out? I tried pulling up the lease agreement and as of right now I can’t find it. I know one…
-
ADVERTISING HELP - What works and what doesn't?
Hello everyone! Here at our facility, we've done very little advertising. Most move ins occur organically from drive-by's, word of mouth, and online searches. Was hoping to get some insight on what others do and what they've found works and doesn't work in their marketing campaigns/strategies. Really trying to amp up…
-
Suggestion For Notes.
Hello, I have a suggestion for the Notes section. Maybe allow a "pin to top" option. So if you need to make an important note regarding the account you can have it pinned to the very top of the note section so whoever is working can quickly see an important message. I know you have the red notes option at the main page of…
-
Moldy/Mildew Smelling Unit
Hi! I just joined StorageForum and decided that instead of looking through 52 pages of topics, I'd just ask! I have an outside standard unit that was rented for a short time (the facility has been in operation for 12 years) and now smells moldy when you first open the door and walk in. Once inside, you can't smell it. Any…
-
Spam on Storage Forum
I'm assuming dsfsfb1 is Spam?
-
Invoicing Move In
When I move in a customer I can take a payment, with out Sitelink ever generating an invoice and it only generating a receipt. I can do a work around of moving them in, without taking payment, generating the invoice and then going to there account to take the payment, which means potentially I can have move ins without…
-
Alerts
Is there any way to set an alert to remind the Manager or desk clerk that we need a current phone number and or address when taking a payment?
-
Online Move Ins - Units Under Maintenance
Good Morning, Wondering if there is a feature that can be used both on MyHub & on WebEdition of SiteLink. We are using the Online move in feature SiteLink offers & need to change units that are currently under maintenance to not show up online. Currently, I am changing them to "unrentable" in the Modify Units screen, and…
-
Locking out at Gate on Move In
I have talked to support about this. And I have researched everything my two assistants have done on the move ins. As well as try to look at video and zoom in on monitor. Has happened about 6 times in the last year. From what I can tell if you are looking at the Ledger page and accidentally click in any area near Lock Out…
-
Evicting A Tenant
We are new to the storage world. We are in Washington State and want to just ask other fellow facilities how do you evict a tenant. We have a tenant who makes staff VERY uncomfortable and we have come across some new news that the customer is known with the law and isn't who he seems to be. He stayed in his unit the first…
-
Updating forms in SiteLink
I'm updating some forms in SiteLink, specifically putting in a new lease. I've been given the form in Microsoft Word - it has a 4 frame table on the first page (looks good - very neat). I converted the MS Word format to Rich Text Format (RTF) to be put in SiteLink. When viewing the new RTF form, it looks the same, but when…
-
Lease Termination Letter
Does anyone have a Lease Termination Letter besides the one in Sitelink?
-
Lease Termination Letter
Does anyone have a Lease Termination Letter besides the one in Sitelink?
-
Sitelink down for everyone else as well?
Had one of my sites call up with an issue and in the middle of being remoted in to their PC to show them what to do sitelink quit responding. Tried it on our end at this site and it's down as well as myhub login. Anyone else unable to load?
-
sell keyboards that were mistakenly bought
Hi, my owner bought 2 keypads for the Digigate system and unfortunately they are not the right ones. We use the Digigate 700, but, he purchased the Digigate 700LX Classic keypads. Sadly they cannot be returned. I am posting asking if anyone know a place that buys this type of keypad. Thank you for reading my post.
-
Gate Access Code Posted online
Sitelink post the tenant's access code on-line when you go to the pay online section. This turned out very bad for a tenant when his newly x-wife was able to get the tenant's new gate access code because she was the one to pay the bills online. Her and some of his x-friends came and cleaned out all his tools and equipment.
-
Is there a way to generate a E-sign Lease without moving the tenant in Sitelink?
I have had customers from out of state rent units over the phone and we email them the E-sign Lease. I was wondering if there was a way to send a Lease without having to move them in the system? I've had several customers call early and I send them the lease but they end up cancelling. There's no way of deleting the…
-
Form Editor Help Please......
Can someone please help me with making changing on HTML forms. I have tried and tried to change the sizes of the two boxes at the top of the page. I'd like to make the left box wider on some forms and on some I'd like for it to go completely across the page. I know that the right box would need to be deleted but I can't…
-
30 day notice to terminate
We have a tenant we gave a 30 day notice to due to unsanitary conditions kept in and outside of his unit. He has until December 7th at 6pm pst to vacate. He has not showed up yet at all to move. We live in California does anyone know if we then have to go through prelien and lien procedures because he is current or if it…
-
Taxable rent vs Nontaxable on Daily Deposit
Does anyone have a solution for the Daily Deposit report to separate "Rent" taxable & non taxable? I have to manually add all the taxable payments from the detailed part of the report, subtract the tax, and then subtract that amount from the "Rent" to be able to separate taxable/non-taxable and enter it in Excel. Any…
-
California lien processes / schedule
Well I've been away for awhile as the wife and I decided where to head next and we ended up making our way out to California. Sadly this company isn't on sitelink yet.. New year = woohoo time for me due to the coming change to sitelink for all their sites which I came on board to assist them with. This is our first time in…
-
Sitelink pay online link
Afternoon all, I was going to call sitelink to get some direction but they're closed for their annual holiday party.. that we weren't invited to! :( lol We just made the switch to sitelink and i'm trying get our web team to switch our pay online links to go to sitelinks login screen instead of uhauls, the problem is where…