MARCH 2019 POLL: Do you offer truck rentals at your facility?
Beep, beep! Offering
truck rentals to tenants can be a great add-on service and moneymaker for self storage owners. So owners and managers, let's hear it - do you offer moving truck rentals at your facility? Why or why not? Fire off in the comments with your experience on truck rentals and self storage.
MARCH 2019 POLL: Do you offer truck rentals at your facility? 52 votes
Yes - We have our own trucks.
Yes - We are a U-Haul dealer.
No, we do not offer truck rentals.
0
Comments
We were a Uhaul dealer for around 3 years, but we terminated the contract 2 years ago.
For the most part it wasn't bad; just the normal issues when dealing with a large separate company etc. We were limited to only 2 trucks due to the property but we seemed to receive a disproportional amount of calls/reservations because of our rating/reviews.
The local dealers nearby were very poorly rated (back then and most were gas stations). Since we took customer service very seriously, and provided actual service & answers, we became the only dealer with a high rating....causing a tremendous amount of traffic leaving little time for our core business.
The biggest issue we had was with our location and inability to take/stock lots or trucks (we are in an upscale shopping center). We had a lot of angry Uhaul customers because Uhaul would direct one way drop offs to us (even though we made it clear we couldn't take them)tell people that their reserved truck would be at our address even though it wasn't.
Ouch!
I-43 Storage