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Merchandise: What Sells?
I'm planning to sell merchandise from our facility and I wanted to get everyone's take on what sells the best! Boxes and locks are no-brainers, but what else do people want to buy? All responses are appreciated!
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Phone sales and converting a potential customer
What is the best way to convert a customer who thought your special was the 1st month free? I have overheard my assistant explain that it's our 2nd month that is free and only on select units, to that the customer hangs up. I don't usually have this problem, because I start talking up the customer and the facility and get…
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Texting/SMS Option.
Curious, Do any of the companies you work for use the texting/SMS option? If so, what do you use it for? If you use it as a reminder to get payment in, do you see a big increase in on-time payments? Thanks,
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Online Rentals
I would like to implement the Online Rental feature. Where do I start! Pros & Cons? Thanks
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Online Reservations in Lead-to-Lease
Hello, I have a couple of questions regarding Lead-to-Lease. 1. We have a few online reservations made where they reserve an already occupied unit. Why is this? Are we able to disable this feature? 2. We have our reservations set at 7 days. However we have some customers reserving months out in advance. (Wants June 3rd,…
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Suggestion to change an aspect of the program
So as a company all of our sites are moving our day the late fee hits back by 1 day. No big deal I figured so I went into corporate control and made the change for all sites. Now as a common sense aspect I would think that it would effect everyone going forward. I can even see how the ones that just hit that day would get…
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Reader board ideas
we have an electronic reader board that we can update as much as we want and we have put a couple of different messages like "we have seven locations to serve you" or "we have moving supplies" and a joke or two, but i am having trouble with the holiday ones, do we do just the mayor holidays? do we make it simple and…
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Auctioned Units
How do any of you handle the online auction procedure if the winner wants to rent his winning unit/units?
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SUMMIT CONTROLS DOWN
Who all uses Summit Controls for your gate access? Looks like its down across the board.
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Corp Control - Scheduled Reports
Just curious if it's just me that's having issues lately or has anyone else who has automated reports schedule in Corp Control no longer receiving them? They were working fine then suddenly a few days ago they quit coming in. I've double checked all the settings and nothing is changed which i'm the only one who accesses…
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cellphone app?
does Sitelink have a smartphone app? or are they planning to add one? it would save me so much time when I am out of the office. if not a full fledged version then at least to look up tenants and put notes in the account. any and all feedback would be appreciated.
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Gate Installation
I"m looking for a gate installation company - I will use Sentinel to install the key pads, but I need someone to actually build and install the gates for my facility - any recommendations? Would just my local fence installation company do the job and still be able to communicate with Sitelink? Thank you for any…
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Adding unit contents to Site Link Tenant account
When we go to send out a Lien Auction notice, the keyword <tenant.unit contents> is placed where the inventoried items would be listed. How do you add these items to the tenants account so that they show up on the letter?
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Move Out Refund with Credit on Account
Tenant vacated 2/28/19. They had a credit of $75.48 that had previously been applied to March rent of $170.00. It doesn't change the figures if I click the Waive all fees dated after move out box. Or the Prorate rent box. Or both. Any suggestions. I also tried changing move out date to 3/1. Thanks.
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Declined Payment (Reason Code: 100)
Has anyone encountered an issue when someone tries to make payment online but that transaction would get declined and under notes it says "Reason code: 100". What does this exactly mean?
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Did I dream this report up?
Years ago, I remember seeing a report that showed not only the tenant's total payments during his rental period but it broke it down into a total of how much he paid in fees v. rent. I seem to remember seeing this when someone moved out. Sadly, I will confess, I remember making fun of how silly some tenants were after…
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Online payment with a discount for multiple months
When a tenant comes in or pays online and they pay for 3 months or more at a time they receive a 10% discount for each month. Is there a way that a tenant who is paying online can receive the credit?
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a)HTML or RTS b) is email open tracking possible?
Currently using RTS as attachement, but debating going to embedded HTML. Pros/Cons? Do I really need to consider Mobile/desktop or various browsers? Any other considerations. I feel our attached file PDF of the sitelink form isn't really a modern approach. Secondarily, has anyone successfully inserted/incorporated an open…
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Emailing all current tenants
When sending bulk email is there an easy way to select only tenants with email addresses? Also in one of my locations it said 79 sent 109 failed. How do I tell which ones didn't send? And why they didn't send? Thanks Julie
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Auction Sites
Is anyone currently using the integration service between Sitelink and an online auction service? If so how do you like it? Does it work well and is it worth the extra $$ for the integration fee?
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Unable to View E-sign Document Content when Signing
Has anyone else had an issue being able to view the content of a returned E-sign "Awaiting Manager's Signature"? This started happening last week and I tried running a Live Update to fix this issue but it is still continuing. I haven't had any tenants say anything so I think it is only happening on this end. It allows me…
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Scanning Drivers License
I get a warning that says Attach Scanner. How do I do that?
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Creating Discount Plans
I am trying to set up discount plans (7th month free) with no pre-pay required.. any idea how to do this? If I only take a payment for the first month will it show an outstanding balance on their account?
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LOOKING TO DO MARKETING FOR COMMERICAL STORAGE CUSTOMERS - ANY GREAT IDEA'S OUT HERE
NEED SOME INPUT AS TO HOW TO MARKET COMMERICAL CUSTOMERS.
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Lost unit
Help! I'm missing a unit in my vacants in Sitelink! I can't find the unit in my rentable section either! This unit must be in limbo ...how? where?
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Military Tenant Identifier
I have seen in sitelink a report that shows whether we have marked someone as active military or not. Of course, now that I need to pull it I can't find the right one. We don't have a check box or anything to identify someone at move in, but we do give a rent discount on move in (and put in the reason as Active Military).…
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Units and Keypad Zones
Does anyone know if it is possible to assign units a certain keypad zone? I have over 200 units that use a different keypad then our main section. Right now we have to remember to change the keypad zone every time we move someone in.
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Last Note - Collection Call
It would be nice if, when a collection letter/text was sent out, it simultaneously flagged that event as a "Collection Call" if we wanted it so. (Unless it is available somewhere and I am missing it). Seems like it could be an easy addition to the Past Due Events as an Option to have a box for "Add as a Collection Call."…
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Facility Expansion, RV's move out
Hi everyone, this is my first time posting here. We own a facility in Utah, and we are getting ready to expand and construct additional buildings on acreage that is currently used as outside RV storage. My question is, does anyone out there have a letter or template that they've used to notify the RV folks that they need…
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Voting for the 2019 Inside Self Storage Best of Business Awards is now open
Polls are now open! We’re asking for your help to make SiteLink the "Best Management Software" in the industry for the 9th straight year! We would also be delighted with a vote for SiteLink Merchant Services as "Best Payment Services." Polls will be open until March 31st. Vote one time in as many categories as you wish…