Does SiteLink have user groups? That's where users (that's us) annually get together and discuss issues and ideas. I've been involved with user groups over the years with my profession and it really helps to get points across. Power in numbers!! It's a time when owners get in the same room and discuss challenges with the program and more importantly discuss ideas that would make the product better.
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I know before that, they refused to even do Beta testing before pushing out a huge update. They didn't really care if there were problems.
That said, I still think they are better than any other storage software currently available.
As far as actual user groups I think it comes down to who's running the show as well. I met Jim Ferguson at a legal seminar in TN when he was still working with sitelink and he mentioned he had "best practice" groups and what not that he was doing to keep in touch with managers and such for their feedback on items. But I know he moved on to another company almost 2 years ago now.
I-43 Storage
We are members of the Arkansas Self Storage Association.
There are many resources available to you when you are a member.
At the Yearly ASSA Conferences, Site link, as well as other vendors are present and they have "round table discussions"
You can get and give a lot of information and Input there, plus, it is great to meet and share information with other Self Storage Facilities in your state...