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Clearing Default Gate Codes from Tenant and Reports
When entering a new tenant, Gate Code is Automatically Generated. "Make Random Gate Code" (green field, required) Can we set up a preference that does Not require or generate Gate Codes? We have not had Gate Code access in the past, but now, with our new Climate Controlled Units, we will be creating individual 4 digit door…
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Automatic Settings
Last week we suddenly began to receive copies of every tenant transaction in our Outlook Inbox - copies of payment receipts, etc. We have no idea how this happened, we do not need copies of hundreds of payment receipts in our Inbox!!
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DL Scanner
Hello Sitelink Peeps - Has anyone had good luck with a particular make/model of an ID/DL scanner? I have a regular printer scanner but am looking for something compact that I can simply feed through. Thanks. B)
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Who uses Sitelink stand alone edition?
Anybody using the Stand Alone Edition of Sitelink?
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Can't find a VIN number for vehicles in units
I'm new to the business and going through my first ever foreclosure process. In a few of our units we have found motorcycles and ATVs that were not disclosed to us by the owners (so we have no info on them). We also have no license plates or distinguishable VIN numbers so we can't send a VTR-275 to the DMV. I'm not sure…
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Online Move In Button
Hello! Is anybody using the new Online Move In button? We would like to see how it works/looks but don't currently have the site link reservation link integrated with our website. Any help is appreciated, thanks! :)
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Skagit Self Storage
Hi! we are a new facility and are doing our first Pre Lien. Do all Preliens/Liens look the same? Can I get some examples? we are using the standard form from sitelink right now.
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"Set & Forget" Issues
Has anyone else having issues with this new feature? I had a few of my tenants mention that they did not receive their invoice after I had set this up. I even tested it out using my own email address and there was nothing in my inbox or junk/spam. I have notified Sitelink of this issue but I was curious to see if anyone…
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Gate Code entry
Upon move outs Site Link requires a gate code entry, so we just type in random numbers. We would prefer not entering any digits at all, due to accidentally imputing a duplicate code. Yes I understand that would be practically impossible, (never say never) but would prefer none if possible. Why enter a code on move outs?…
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Print name of employee who processed payment on receipts
Is there anyway to have the employee name printed on the receipt when processing payments?
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Attachments to emails
How do you add an attachment to emails sent through Tenants accounts?
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Does anyone think that Sitelink will ever have online rentals
I have been looking at these apps that work with Site Link that rent unit online. I can see paying these prices for large facility but a small operator can't afford these fees. I do think this is the future of our industry. These kids these days would rather do things online than deal with a person. Does anyone think site…
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Maintaining Do NOT Rent List
Is there an easy way in SiteLink to flag tenants as Do NOT Rent? Especially with multiple locations?
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Mini-Co Moratorium
Wow! Just got this from Mini-Co. It never occurred to me to think about all those storage facilities. I can't blame Mini-Co. I'd do the same thing. HURRICANE FLORENCE MORATORIUM For
self-storage owner/operators who have facilities located in Virginia, North
Carolina, South Carolina, and Georgia, and offer one of MiniCo's…
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Angry Customers
I am absolutely dumbfounded at how many people get mad when I tell them they are not someone who is listed as allowed in the unit or get mad that they do not have their ID. A guy I had never seen before comes in and says he is accessing a storage I said let me make sure you are on the list for that storage. I look he is so…
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Hurricane Florence
Just wanted a best of luck to the Sitelink Staff and Families during hurricane Florence. Here's hoping damage and danger are as minimal as possible.
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eSign Contract questions
I am wondering if there is a way to have the customer sign the eSign contract before moving them into the storage unit. We are coming across problems such as moving them into the unit and them not ever signing the contract or getting it back to us. Would like to know if there is another option we have that will force them…
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Sitelink Online Payment
Is there a method , within the sitelink software that clients can log on to the system and pay their bill?
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Refunded credit card didn't process?
Hi everyone! I went through and processed a credit card refund (after the close day), via the NSF screen. About a week went by, and I received a call from the customer that the money was never put back on her card. I double checked the CC processor website (we use Payeezy), and it doesn't show the payment was ever…
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Credits
I know with Site Link you can set a credit limit for employees. Ours is $300.00, i have never reached mine yet but i have an employee who it keeps saying has reached her limit. When i check the reports it doesn't seem to me that she has used her limit or credits. So I was wondering what counts as credits?
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Office Printer
What kind of office printer does everyone use? Looking for an all in one (printer, copier, scanner & fax) and it's be nice if it had 2 separate paper trays one for letter and the other for legal paper.
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Search check number
Is there away to search a check number in sitelink to see where the check was applied to and which account? I know I can go to the tenants page and look at the receipts of all of the payments that have been made or go to the ledger setting. But I am curious if you can actually search by check number anywhere? I am new to…
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Sitelink keywords in forms for office hours?
Maybe i'm blind but i've gone over the list a few times and never recall using one in the past but is there any keyword along the lines of <Site.OfficeHours> perhaps that i'm missing? If there is not one I would think it'd be useful for those of us with multiple sites to oversee. For instance i'm revising all of our sites…
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Security System/Surveillance products
Hi All, Would love some feedback on your surveillance systems - what's worked, what hasn't. What brands have you found to be stable (or UNstable!). Any reviews for these brands: LTS or Dahua cameras and NVR? Feel free to elaborate on your wired and/or wireless experiences too. Thanks in advance!
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ACH reversal
Is there a reversal process on ACH payment if the mistake is caught before end of day is ran? It's a time consuming process to call our merchant to have them reverse it.
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ABIS Mold(HK) Technology Co.,Ltd
ABIS was founded in Shenzhen China,in 1996,adjacent to Hong Kong,has its own factory of 12,000 square meters. With the advanced facilities from Germany, Swiss and Japan, and a highly experienced design and engineering team.Servicing various markets including Automotive & Aviation, Household & Industrial, Electronics &…
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Reserving "unavailable" Unit
When our units are vacated we code them unavailable until they are cleaned and ready to rent. I have unit that is on the list to be prepped that I want to reserve for a tenant. How can I do this?
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Tenant Moved Out of Unit by mistake
Any suggestions? Tenant has two units. A move out was done on one unit by mistake. Refund applied to the other unit. I can't "undo move out" because the refund was applied to the other unit. I have contacted support. I wish there was more flexibility to correct mistakes. They happen. My only option according to support is…
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Open late 1 day a week
Hi, our hours are standard through the week except one day we are open later. Is it possible to set this in the store hours on the store information tab? Thank you.
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AUGUST 2018 POLL: Which discount 'moves' in the most tenants for your facility?
Which discount 'moves' in the most tenants for your facility?