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Accidentally moved someone out....
So, we accidentally moved someone out. In our old software, we could put them back as Pre-Existing. I don't know of anything like this in Sitelink. I was going to add the customer to a unit in setup, but because she is no longer considered a current occupant, it will not let me do that. Any help would be greatly…
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Anyone have wireless alarms at their facility?
We are looking at potentially making the expensive switch from wired to wireless alarms, but was hoping to get some feedback from those of you who currently have wireless.
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Prestige Storage Texas
AVS Mismatches-How do you clear them out of reminders?
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Editing Billing Dates
Does anyone know if there is a way to change someone's billing date after moving them in?
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Edit Lease Date
Is it possible to edit the lease date on a customer's account? We are signing new leases for all customers and this would be very handy.
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Separating Accounts.
Hello, Does anyone know if there is a way to separate an account without having to move out the tenant. For an example. If someone has 3 units but wants to put 1 of the units in someone else's name, can you separate that 1 unit into a new account without having to move-out then move-in the new person? Thanks,
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refund deposit
Is it possible to refund the 50$ deposit without a move-out
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Getting started with Online Payments
I have finally convinced the owners that we are ready to begin accepting online payments.Before I start the process of setting it up I have a few questions. 1. Are there any disadvantages to paying online?2. Can you require a minimum amount to be paid by the tenant when making payments online?3. Are you able to remove the…
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Automatic Billing - Multiple Unit Tenanat
When entering card or ACH info in Automatic Billing for a tenant with multiple units why doesn't it update the other units? Or at least warn that they have multiple units and will need to be entered manually in the others? Thanks
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What is included in Lien amount
When a lien is placed do you include the currents month rent even if it is not late? Our rent is due on the 1st of the month and liens are placed after 30 days of non payment which include the current months rent, late fees for previous months rent and Lien notice fee. My understanding is the lien amount is the total due…
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Form Setup / Formatting question
I wanted to add our Sales Policy to the bottom of our printed/emailed Sitelink receipts; I added the text to the existing receipt form in Setup. My problem is I don't know how to keep the text "pinned" to the bottom of the page. I can get it close, but it still prints around 3 inches up from the bottom; if I space it all…
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ACH- How to delete a pending transaction from the Ready To Submit screen
Tenant was set up on auto pay ACH 1st of month for October payment. A few days later I notice tenant logged on to website and processed another ACH payment that was applied to November. I sent email saying she had set up the auto pay feature when she logged on to pay September so the October payment was processed 10/1 and…
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invoices again
is it possible query invoices in general not specific to a client, potentially printing invoices generated from a date range or that have charges from a date range or a specific line item.
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Who uses the SiteLinkStore Website??
Pros and Cons to using the SiteLinkStore Website? I would like to update my website and just seen that SiteLink has this option.
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Clearing Default Gate Codes from Tenant and Reports
When entering a new tenant, Gate Code is Automatically Generated. "Make Random Gate Code" (green field, required) Can we set up a preference that does Not require or generate Gate Codes? We have not had Gate Code access in the past, but now, with our new Climate Controlled Units, we will be creating individual 4 digit door…
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Automatic Settings
Last week we suddenly began to receive copies of every tenant transaction in our Outlook Inbox - copies of payment receipts, etc. We have no idea how this happened, we do not need copies of hundreds of payment receipts in our Inbox!!
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DL Scanner
Hello Sitelink Peeps - Has anyone had good luck with a particular make/model of an ID/DL scanner? I have a regular printer scanner but am looking for something compact that I can simply feed through. Thanks. B)
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Who uses Sitelink stand alone edition?
Anybody using the Stand Alone Edition of Sitelink?
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Can't find a VIN number for vehicles in units
I'm new to the business and going through my first ever foreclosure process. In a few of our units we have found motorcycles and ATVs that were not disclosed to us by the owners (so we have no info on them). We also have no license plates or distinguishable VIN numbers so we can't send a VTR-275 to the DMV. I'm not sure…
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Online Move In Button
Hello! Is anybody using the new Online Move In button? We would like to see how it works/looks but don't currently have the site link reservation link integrated with our website. Any help is appreciated, thanks! :)
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Skagit Self Storage
Hi! we are a new facility and are doing our first Pre Lien. Do all Preliens/Liens look the same? Can I get some examples? we are using the standard form from sitelink right now.
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"Set & Forget" Issues
Has anyone else having issues with this new feature? I had a few of my tenants mention that they did not receive their invoice after I had set this up. I even tested it out using my own email address and there was nothing in my inbox or junk/spam. I have notified Sitelink of this issue but I was curious to see if anyone…
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Gate Code entry
Upon move outs Site Link requires a gate code entry, so we just type in random numbers. We would prefer not entering any digits at all, due to accidentally imputing a duplicate code. Yes I understand that would be practically impossible, (never say never) but would prefer none if possible. Why enter a code on move outs?…
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Print name of employee who processed payment on receipts
Is there anyway to have the employee name printed on the receipt when processing payments?
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Attachments to emails
How do you add an attachment to emails sent through Tenants accounts?
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Does anyone think that Sitelink will ever have online rentals
I have been looking at these apps that work with Site Link that rent unit online. I can see paying these prices for large facility but a small operator can't afford these fees. I do think this is the future of our industry. These kids these days would rather do things online than deal with a person. Does anyone think site…
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Maintaining Do NOT Rent List
Is there an easy way in SiteLink to flag tenants as Do NOT Rent? Especially with multiple locations?
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Mini-Co Moratorium
Wow! Just got this from Mini-Co. It never occurred to me to think about all those storage facilities. I can't blame Mini-Co. I'd do the same thing. HURRICANE FLORENCE MORATORIUM For
self-storage owner/operators who have facilities located in Virginia, North
Carolina, South Carolina, and Georgia, and offer one of MiniCo's…
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Angry Customers
I am absolutely dumbfounded at how many people get mad when I tell them they are not someone who is listed as allowed in the unit or get mad that they do not have their ID. A guy I had never seen before comes in and says he is accessing a storage I said let me make sure you are on the list for that storage. I look he is so…
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Hurricane Florence
Just wanted a best of luck to the Sitelink Staff and Families during hurricane Florence. Here's hoping damage and danger are as minimal as possible.