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Receipt Numbers
How high do the SiteLink receipt numbers go??? We started with just 3 numbers for a receipt number and we are now at 4. Will it continue to just add numbers?
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Before/After pictures?
Afternoon all... just curious if anyone has any before/after pictures of a facility that was "under managed" as far as cleanliness/weeds/trash go? It's one of the topics I will be going over in our company meeting next week and the owners prefer if we don't use any of our actual sites for "Examples" to not single anyone…
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Sending Invoice
I need some help. I noticed that when I move a tenant in on SiteLink, I have to go back into Ledger Settings and check the box "Send an Invoice", why does it not automatically do that, if I forget, my tenants will not get an invoice sent to them. How can I change this?
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What does your message say?
What message are you leaving when making a collection call and how much information per your state are you allowed to leave on the message?
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Payment transfer
If you are operating 2 Sites, is it possible to transfer payment across 2 sites?
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Invoice Email's won't process
We have been using Email Invoice processing for many months, but for some reason, after I did the Live Update this morning, our Emailed Invoices are not going out. Error message: (X) Not Processed - Error Any Suggestions on what I can do to fix this?
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Metor Watch Security
Does anyone use Metro Watch as a security service for an occasional drive by?
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Lock fee on transfer.
Upon transferring a tenant form outdoor storage (no lock deposit required) to a enclosed unit ( requires a lock deposit), does the "Transferred Security Deposit" under "Adjustments" on a transfer screen register as a lock deposit refund on a move out process? I processed a move out on a tenant and there was not a lock…
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emails
It's me again Margaret. Newbie here. And I am noticing a fair number of people on my roles for which we have no email. 1) When i pull up the tenant list and sort by email, so that all of them are grouped together, is there any way to export them - or the whole list - into an xcel sheet so I can manipulate and sort the data…
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Email Setup does not have Outlook option
Hello, I have Outlook on my computer and am trying to setup email in Sitelink. However, when I go to this screen under Email Type the Outlook option is not listed. Can anyone provide any tips or information on why this could be or what I should do to add the email to Sitelink? Thank you!
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Pre-Paid Rent Setting?
I need to know how to print a pre-paid rent report that shows ALL pre-paid rent, including for the current portion of the month that has been paid for but not yet used. Is there a setting I'm missing?
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Prevent Reverse Overlock reminders for multi-unit tenants until all units are paid?
There is a setting for our gate under Company > Setup > Gate Setup > "Gate Access Rules for Multi-Unit Tenants" > Mode 1 ("If one or more units are past due, the gate is locked for all units (default)." However, when a multi-unit tenant pays the balance on only some of their units, a Reverse Overlock reminder generates for…
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Fixing Payment Due Date.
We had a tenant who wanted to store for just one month. We did it as a an "anniversary" instead of a "first-of-month". They then decided to stay month-to-month until otherwise. His payment is thrown off with all the other units. Is there a way to fix this so he gets on the "first-of-month" option like everyone else? Thank…
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Renting a unit for just 1 month
We are rolling out Sitelink at our first location and currently everything is done old school by hand with ledgers. Rental is a month to month with a minimum of 30 days. Currently if a tenant will only be with us for a month or less, we will take the day they rented and count 30 days. i.e Tenant moves in 6/11/18, we charge…
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Schedule Auction
On the Select a Task under Schedule Auction, what does "Flag tenants as having a Lien Fee" do?
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Voting for the 2018 Inside Self Storage Best of Business Award is now open
Polls are now open! We’re asking for your help to make SiteLink the "Best Management Software" in the industry for the 8th straight year! If you also appreciate the outstanding service you receive from our customer support staff, please cast a vote for "Best Tech Support." We would also be delighted with a vote for…
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Where did it go??
In my daily close widget, toward the upper left where you enter the cash, ACH, Check, Credit, etc. totals for the day....once you entered your first total, say, "Cash" for example. There was a little check box, under the "ledger" heading that you could check and it would import the numbers into boxes so you could double…
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Outlook not listed as email option?
Evening all, about to close up here and already spent enough time bugging sitelink on the phone today for this stores takeover so figured i'd throw this out to see if anyone had any suggestions before I get to the phones again tomorrow. New site we just took over today and when I go to setup the emails it only lists None…
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JULY 2018 POLL: What is your favorite SiteLink feature?
What is your favorite SiteLink feature?
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newbie needing advice on rope or pull-downs
I am new to this industry an have taken on management at a distressed property. Loving the work, every day finds new challenges but I am making a difference. I as I am going through making small improvements, daily, I have noticed that many of the units are missing pull downs/ropes on the roll-up doors. Many others are…
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Is there a way to bold words in the body of an email through SiteLink?
I have been trying since forever, and can't seem to figure it out if there is even a way to. Any help would be appreciated! -Alex
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Editing move out date
Once you have moved out a tenant and re-rented the unit, is there a way to change the vacate date on the previous tenant when processing a refund?
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SiteLink Training
Hello, I was wondering if SiteLink has some type of training software for new employees to practice in (aside from training videos). To really understand how SiteLink works requires hands-on. I think it would be cool to have some type of training system that lets new employees do fake move-ins, move-outs, payments, etc.…
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How do you handle gate remotes in Sitelink
I am curious as to how others might be handling gate remotes in Sitelink. The scenario is a remote gate opener given to a client. Do you take a deposit, and if so how do you take it? How do you keep track in Sitelink that the customer has the remote? Thanks.
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Re-print Refund Receipt
After this past weekend's Sitelink maintenance update, I am not able to reprint our Refund Receipt under Company/Re-print/Forms. We can see it in Set up/Form Setup, it has the x in the "Used" cell and format is "Use Standard RTF" but when we go back to Forms, Re-Print, it is not in the Select a Document Category........…
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Reverse Overlock Bug
Sitelink shows that I have 11 reverse overlocks to do, but when I click on the reminder it brings me to the reverse overlock task window and there are none to do. When I do the same to the overlock reminder, I still get units that need to be overlocked appearing. Please help.
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Gate Lock out didn't update
I noticed a tenant on site yesterday that hasn't paid for May. He should have been locked out at gate. Gate lock out occurs the 11th. A little research and I learned the lock outs didn't occur at either of my facilities. I use Win Sen Sentinel Gate Access software.
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When issuing a Credit, where can I give the Reason why?
When issuing a credit in a tenant's ledger, why am I not prompted to give a reason why the credit is being issued? When doing an Administrative Adjustment, you are prompted to give a reason why. I feel Sudden-link should require the same for a Credit issued. I know I can type the reason in notes, but I would like it…
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Cut and Inventory
We have several tenants that do not pay unless we place a lien. Most have not had access to the contents of their unit for years. Is it legal to make a copy of the last physical cut & Inventory on file and sign with the new date?
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Pro rate ledger after move out
Can I Pro rate an account AFTER move out was already performed? I know you can pro rate at the time of move out, but if that wasn't done and you want to pro rate and credit back $ to the moved out tenant, can that be done after the fact?