ACH reversal

websterb

Is there a reversal process on ACH payment if the mistake is caught before end of day is ran? It's a time consuming process to call our merchant to have them reverse it.

Ron

Can you delete the payment?

skinman

Void the receipt

Sue_C

skinman said:

Void the receipt

Yes, voiding the receipt prior to a daily close will do the trick.

websterb

@Sue_Community . I'm under the assumption that an ACH transaction cannot be 'Voided" through Site Link alone and that you also need to "void" in the ACH Exchange site as well. But if it has been "committed" is that possible?  In our Site Link-ACH exchange program, if a ACH transaction is done as an auto applied method, you submit them commit the transaction, and if its a non auto applied ACH then i'm assuming its a submitted pmt and not committed till the end of day is processed. And it still shows as an applied transaction on the ACH Exchange report and not a "void" or "suspended" transaction.

Garrett_Boone

Hi @websterb

Voiding the receipt is necessary to remove the receipt from SiteLink and must be done prior to a daily close. The payment will still need to be reversed through your ACH processor. 

websterb

@Garrett_Boone Thank you, but my original question was can "I reverse it" in the ACH Exchange site myself without having to contact my ACH processor? Or do I need to speak to my ACH EXchange programer.

Garrett_Boone

@websterb

It should be possible to do yourself, likely through a virtual terminal. Your provider can confirm this and provide you with access to the terminal.

websterb

@Garrett_Boone, Thank you. I have emailed our provider ( no response) since 10/11/17, and they do not return calls, so I reached out to the forum.

JamesF

There is seemingly no answer to this thread. The "approved answer" does not remove the payment from the batch if you void the receipt. 

JulieA

websterb said:

@Garrett_Boone, Thank you. I have emailed our provider ( no response) since 10/11/17, and they do not return calls, so I reached out to the forum.

Who is your provider?  Sage changed to Paya and I have had extreme difficulty with the Paya myvirtualreports website. 

Sue_C

JamesF said:

There is seemingly no answer to this thread. The "approved answer" does not remove the payment from the batch if you void the receipt. 

@JamesF, it is not possible to refund via ACH, so voiding will not return the money  - it just corrects the account in SiteLink. You would still have to contact your payment processor to get info on how to return the money. Wish it were easier but that's the way ACH works.