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How is Prepaid Rent Refunded in Sitelink
Hello, I am new to storage and am learning Sitelink Software. I was curious about a scenario not covered in the training material so far. 1) Say you have tenant that is annual billing, on 1/1/17 rents a $100 storage unit, and prepays $1200 on that day for the entire year 2) Tenant decides on 3/31/17 that they want to go to…
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Form Options
Good afternoon! Could SiteLink consider creating a receipt compatible with our Epson receipt printer? We've been able to minimize the amount of paper we use and it's more economical for us to print a smaller receipt, but with the current form receipt configuration it leaves off details of the receipt. If anyone has figured…
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Tenant Insurance
We are wanting to start offering insurance to our tenant's and I am reaching out to get your advice on who you go with and why? I know some facilities require their tenant's to have insurance and some don't, some offer insurance and some don't. I am wanting to see what your suggestions are as to why you require it or why…
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Mass Email
Is there an easy way to send an email to all customers? We have made a ton of security upgrades and I would like to let everyone know what we have done.
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What reports do you allow your employee to have access to?
What reports do you allow your employee to have access to? I think that they should have access to Tenant Reports, Unit Reports, Merchandise Reports, Deposit Reports and Insurance Reports but as far as Financial Reports I do not think they should have access to all of them. I wish Sitelink would let you choose which…
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Santa visits SiteLink
A special visit from Annas Gourmet (Chris Duke and Anna Duke - wearing Santa Hats) made our afternoon "Sweeter"! Great job on fulfilling our order and thank you for the treats!
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void a payment authority!
I took in a multiple tendered payment. I received a check for $60.00 and $69.00 on a Visa. I mistakenly left the full amount, $129.00 as all check, then also did the Visa for $69.00. The system will not let me (part time relief) OR my manager void the check payment so we can redo it as the proper amount, $60.00. What are…
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Manually printing an Invoice
How do I manually print an invoice for an account? We just did our conversion a few weeks ago, and it has come to my attention that invoices for most accounts have no shown in the reminders to print. I have one customer in particular (that I can think of right now) that will be an absolute MESS if he doesn't get his…
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NOVEMBER 2017 POLL: How often do you perform a Daily Close?
How often do you perform a Daily Close?
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WEBINAR: Export Successfully with SiteLink TOTAL Accounting
Available on-demand! Hosted by James Renouf - SiteLink Customer Support / Corporate Trainer on March 18, 2015 SiteLink TOTAL Accounting delivers financial reporting, audit tools and integration with the accounting software of your choice; included in SiteLink Web Edition at no additional cost. Export Successfully To Your…
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Microsoft exchange
I just switched to Microsoft Exchange so we can send more emails... We use the SMTP option but it is giving us an error message saying we don't have permission to send emails on our emails behalf. Does anyone know how to fix this? I think it is because we are trying to us SSL Authentication and not the other T one.…
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Invoices
Do you charge for emailing an invoice? and does SiteLink charge our Facility for the process?
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Web Payments slow to update tenant account
Why does it seem like it takes forever for SiteLink to update a SOME tenant account after they make a web payment? This has happened on more than one occasion: Sent tenant rent reminder, tenant logs in their account and pays in full. We receive payment notification but the tenant remains on the collection list until after…
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Protection plan / Insurance mass update?
After purchasing a new site and enforcing a new lease, we now require Protection plan. Is there a way of adding insurance to all that do not have it or does it have to be done on each account?
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DECEMBER 2017 POLL: What do you feel is the biggest advantage of using SiteLink eSign™?
SiteLink eSign™ has many benefits – choose the one with the biggest impact on your business.
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Staying signed-in.
Hi, I'm brand new to Sitelink Web Edition. Tonight SL wants us to keep our program open due to the upgrades they want to make in the middle of the nite. My question is this: Whenever I walk away from the computer for a bit, the program signs me out. Does that mean that the program closes too? If so, I want to change this.…
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ACH Shortcut Keys for Payment
Does anyone remember the shortcut keys to make a one time ACH payment in the payment screen? I thought we had used CONTROL/SHFT/H before but it does not seem to work.
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Transfer as a lead type
Was curious about a new option under Lead to Lease. We get tenants occasionally who inquire about transferring units ahead of time and if it's not too far away we'll usually hold a unit close to their current one for them to make things easier. To do this we create a lead in Lead to Lease to reserve it for them, the…
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Which screen do I use to place multiple units together for a customer?
I remember it was on a training video but don't recall which one...
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ACH processing question
Has anyone that has been changed from ACH ExChange to Profituity had processing issues? We have pending ach payments form 11/16/17 to 11/27/17. It seems Site Link and Profituity are not communicating upon the committing process. Just wondering if anyone else has had issues?
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Emailing Greetings
Forgive me if there is, (I can't locate one) but Is there a link to email customer Holiday/Birthday greetings? I would love to do that for our tenants.
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Finding Locks on non Rented units.How do 'YOU' deal with this?
Im new to the Storage Industry, I'm Just wondering how to deal with matter?
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Do you require address changes have a signature? Is an e mail good enough?
At our facility we store mostly boats and vehicles. Can be tricky when having to auction one off.
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Late fee schedule
Hi, I am having trouble understanding and quoting the next time a fee hits for a tenant. My late fee schedule is on day 30 of delinquency a $25 fee assesses and so on. However when I go into days past due it will say that tenant is 29 days late, but there is a fee to process. I can count the days late on a calendar and see…
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Site Map
My map was created with a North - South orientation (Top to Bottom). The property is approx 1000 ft in length. Printing a "whole site map" results in a very tiny map. Would it be possible to change the entire orientation 90 degrees? I know units can be shifted but what about the whole map? Printing to legal size paper…
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Does SiteLink have a suspend or freeze acct/unit function?
Does SiteLink have a suspend or freeze acct/unit function? This would be useful for situations where you need to suspend the continuation of accruing added charges and fees without having to vacate the unit leaving the existing charges on the account and making sure the unit is not shown as available. For example, a…
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Its the season to be Thankful!
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New tenant multi unit move in
I cant seem to find any way to move a new tenant into 2 or more units without having to charge the cc more than one time. The only way i can seem to do this is to rent them 1 unit, charge the card then add another unit and run the card again. any ideas on how to do this or if it can even be done? Thanks
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Discussion Moved: SiteLink Certified Professional Training and Development Program
This discussion has been moved.
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Online Move Ins - The next generation
I am very keen to talk about online move-ins. We have had this technology in Australia for over 5 years with many thousands of online move-ins processed. As distinct from an online reservation which is just a promise, or a contact form, these move-ins have the first month's rent paid and the customer enters all details.…