-
Can't start new thread in the Twilio subforum
Grretings: Just wanted to mention that I am unable to start a new discussion/ thread in the Twilio subforum here on the forums. The Clickatell subforum is also missing the button at the upper left but we don't use that service. In case anyone is wondering, I'm trying to figure out how to match up the phone numbers in their…
-
Calendar- Reminders
When I logged in this morning my Reminders populated 14 Appointment Reminders from 2013 to 2018. Any idea why this randomly showed up today?
-
Autopay in Advance
Hello everyone! We have a tenant who is on autopay, and would like to be perpetually a month in advance so he will have a month of cushion if something ever happens with his card. He is currently paid through 4/4/18, and wants us to run it for the full month of 3/4/18. Do I need to manually keep track of this every month…
-
Reminders
Hi all, I am curious as to how to delete lien notice and past due notices off the reminders list. Sitelink does this for me but I have all letters sent out and now I want to remove them from the reminders list. Any suggestions? Thank you.
-
Change of payment during move-in ...
Does this happen to anyone else or am I the only one: During a move-in, if the tenant pays with a credit card and then for whatever reason, the credit card doesn't work and they decide to pay with a check or cash, I need to cancel the credit card payment but when I do, Sitelink cancels the whole move-in! :/ What am I…
-
New Computer-Download SiteLink
Can I download the Demo version from the website and use my Corp Code or do I need to contact Support to download SiteLink on a new computer? Thanks
-
Sitelink and Outlook
Since the Nov 14 2017 Sitelink update, our batch emails (late notices, reminders, invoicing, etc.) have been failing. The first tenant in the list will be processed, then the process fails and needs to be restarted multiple times for each tenant in the list. Anyone else seeing this?
-
Schedule price increase
We are increasing our prices on 1st April, and I was wondering if there was a way to schedule this in Sitelink, so that I don't have to do it on the day (which incidentally is also Easter Sunday and a non-working day).
-
eSign Options
I am taking the leap into eSign for my leases. Here's my question: When having the tenant sign in person (vs. emailing it to them) do you guys have a separate computer screen on the counter for the tenant to view the lease and sign? or just a signature pad and a copy of the lease laminated for them to read? What works best…
-
Formula codes for Lease
Where can I find a list of all the formula codes to insert rental rate, Unit number, fees etc. example below <Tenant.UnitName>,
-
History of Repairs on Units
Is there somewhere in Sitelink where we can keep a history of repairs by specific Unit? Not only while occupied, but after tenant moves out and a new tenant moves in, I would like to be able to see previous repairs, like fix broken spring etc....
-
Scheduled Auctions With blnAuction = True
Hi there, can anyone give me hits on fetching units against a location id which has blnAuction set to true? Actually I have to show units which are scheduled for auction in sitelink. I am able to fetch units against a location ID, but I have to further narrow down units which only has blnAuction set to true
-
Prorations not working correctly
The proration's are not being calculated correctly. At first I thought they were all being based on 28 day months, even though I have the them set at 30 day months in the company setup. But it turns out that they seem to be calculating differently even between tenants. When you use the proration calculator, set the date in…
-
Adding Recurring Fee-ex.Processing Fee
Can I add another recurring fee to an individual tenants account, other than the monthly rent fee? Such as a monthly Credit Card Processing fee to be automatically added when my Auto Payment Cards are run, or do I just incorporate it into their monthly rent fee?
-
Auto Bank Payments
Where do I enter a tenants bank information for auto pay?
-
MULTI- UNIT MOVE INS
Hello, Is there a way to move a tenant into multiple units all at once? I just had one moving into 11 different units and had to click on & edit each unit individually - an hour later I'd love a solution! Any help would be great. Thanks!!
-
SBOA Insurance page printing issue
I've never run across this issue but now at a site i just took over there is an issue where when we do leases and print the insurance paperwork via the move in screens a majority of the information that involves keywords end up being a solid black bar across the most of that line. We have to go into the payment screen and…
-
Outlook - express click yes and the redemption.dll fix
Has anyone in the group found this to be a problem or are there fixes I am unaware of? Express click yes will not work with Windows 10, Even the pro version you pay for. The Redemption.dll fix works if your version of Outlook is 32bit, but only until Microsoft sends down an update, sometimes for Office or sometimes…
-
Multiple employees with same initials
Hey guys! Have you ran into the problem of having employees with the same initials? If so, how did you differentiate them in SiteLink so when notes are left you know who they are from?
-
tenant screen additional and alternate
What is the difference between an additional address and alternate - how do we get additional people on the lease?
-
Cremains (ashes) in abandoned or auctioned units?
What have folks done with cremains or ashes found in storage units?
-
Collating Lease Agreements and other Documents Generated in Sitelink
I am looking for assistance on how to collate documents as they are printed for site link. For example if I print two lease agreements, our printer currently prints them each page twice. This forces me to have to separate the document into two piles (containing one of each page). Is there a way to collate them as they are…
-
What do you look for when buying containers?
Whether you're in the self storage or portable storage industry, what things do you take into consideration when looking to purchase containers for your business?
-
Going Truely Paperless
How many of you are going completely paperless....and not just leases ? If you are, how are you storing non-lease documents electronically...are you using eSign or other methods ? Please share
-
How to move in a multi-unit tenants using a single lease for all units with eSign ?
Is it possible to a multi-unit tenant using a single lease that can be eSigned ? In Sitelink ...do you have to do each tenant and lease separately ? The only work around seems to be to use the "Put Tenants in Units"....where this assigns all the units to a single tenant. But what about the lease....can you issue a single…
-
Third "type" of account?
Does anyone know if there is a way to set up a third type of account for a tenant? Currently the only options I see are commercial and residential on the tenant screen.
-
Emails
We have GoDaddy for our emails, but we are needing to send more emails but not wanting to spend an arm and leg with GoDaddy. What do you use to send emails? Or should we suck it up and spend money with GoDaddy? We are having to break up our invoices and credit cards (emailed receipts) into groups which is an inconvenience.…
-
Auctions
I was wondering if any of you would share your experience with auctions at your facilities...do you hold them or do you do the storage auctions online?
-
How...to Create a Comparison chart in SiteLink for neighboring competition
Now that I have learned how to use the comparison tracker, is there a chart (Pie etc) that can be created? Corp likes charts, lol, ty!
-
WORKAROUNDS
Hi there, this is our second time using Sitelink, its much better than it was 7 years ago but still not perfect for us in the UK. One of the issues we find hard to fathom is the many cases where you have to account for things outwith Sitelink, case scenario: Customer
moves out. Operative
does not click the prorate at move…