Reports fail silently. (doesn't open but no indication of issue)

JamesF

Hi, this seems to be an issue on a new computer, when you click the OK button...nothing happens. 

Even if there was no software to handle I would expect windows to show a dialogue box asking what to do?

On another computer it opens in Crystal Reports, is this a firewall problem? a software problem? or any other thoughts welcome. 

Happens both on our live version and the demo version (cant open on this PC)

Thanks

JamesF

There was a problem with Crystal reports.

Solution, uninstall site link and reinstall, make sure to have SAP .net framework checked at installation time. 

Thanks (?)

JamesF

There was a problem with Crystal reports.

Solution, uninstall site link and reinstall, make sure to have SAP .net framework checked at installation time. 

Thanks (?)

Sue_C

JamesF said:

There was a problem with Crystal reports.

Solution, uninstall site link and reinstall, make sure to have SAP .net framework checked at installation time. 

Thanks (?)

Yes, uninstalling and then reinstalling SiteLink would install Crystal Reports as a prerequisite. This solves the error @JamesF was getting.