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SEPTEMBER 2017 POLL: Which method of accepting reservations yields the highest conversion to rental?
Which method of accepting reservations yields the highest conversion to rental?
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Client sets up own autopayments
When a client goes to the online portal and sets up their own auto-payments, why does it show in site link they are on auto-pay?
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WEBINAR Q&A: Convert Leads Faster with Lead to Lease and SiteLink eSign™
Below is the list of Answers to the Questions asked during the September 13, 2017 webinar on Lead to Lease and SiteLink eSign, presented by James Renouf and Markus Hecker. If you missed the webinar you may watch it on-demand from the SiteLink website. Q. When entering a reservation, can you specify a unit type rather than…
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Mobile web site vs payments made on web site
What is the difference between A mobile payment has been made on your web site and A credit card payment has been made on your website?
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Why can't we use NSF keywords in our custom reports (i.e. NSF.ReturnCheckAmount, etc.)?
We have created many custom reports, and while I'm not thrilled with the formatting and WYSIWYG of the Crystal Reports interface, it's workable. However, I'm mystified as to why some keywords are OK to use, and some are restricted.
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Adding a unit to Multi-Unit Credit card charging
Is there a way to just add a new unit to a customers Multi-Credit card charging when the rent another unit?
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WEBINAR: Convert Leads Faster with Lead to Lease and SiteLink eSign™
Increase Rentals with SiteLink Lead to Lease and a Paperless Office September 13, 2017 at 2:00 PM EDT with James Renouf Convert leads faster with top-to-bottom Lead to Lease workflow, including capture and storage of SiteLink eSign™ leases, forms, and payment receipts. Use better tools to convert more leads Rent by phone,…
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Reversing a payment (voiding)
Hello. I have a customer who has multiple units, but needs the automatic payment on one unit reversed (voided). Is it possible to void just the one payment, and not the payment for both? Both are showing up on the receipt in ledger adjustments, and I really don't want to void both. Thank you.
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Autopay: entering credit card or ACH info only once for multiple units?
Is there a way to enter credit card or ACH information (or re-enter it) only once for multiple units? We have lots of multiple unit tenants, and with all the credit card fraud happening, entering a new CC number for them is an opportunity to enter one incorrectly.
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Reminders - Call Past Dues
Where do you set the number of days the tenant needs to be late before this reminder comes up?
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Can tenants sign a lease with SiteLink software?
When people shop for self-storage management software, our sales team gets this question about electronic signatures and leases fairly often. Q. Can tenants sign a lease on your software? If so, is mine uploaded or do you provide a state specific lease? A: We have a built in feature called eFile management that includes a…
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Which report shows sales tax collected?
If you ever found yourself trying different reports just to get one piece of info, you're not alone. In this case, the customer was looking for sales tax: "I am trying to run a report that shows sales tax collected for the month and it's not shown on the Rent Roll report. Where can I find this? Help please!"Turns out, the…
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ACH Payments, and "ACH Get Returns" working properly?
We have been getting ACH payments rejected after being processed in Sitelink & Sage, but we only discover them when doing bank statement reconciliations. We are getting no notifications from Sage or Sitelink that the ACH payments were rejected. I always thought the "Get ACH Returns" function would show me any rejected ACH…
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Prevent Renting to an Auctioned Tenant
Is there is a way in SiteLink to flag a tenant who has been auctioned to prevent them from renting or making a reservation again?
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Sending an SMS upon entry?
In order to help better communicate our gate hours, can sitelink push out an SMS to the customer's registered mobile number upon entering their access code? Thanks!
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AUGUST 2017 POLL: How often do you use the facility map feature in SiteLink?
The Map feature in SiteLink gives you an overhead view of your facility and can be customized by unit type, size and more. Do you use the Map feature? Vote in the poll, and then add some details in the comments about how you use this unique, popular feature!
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Finger print scanner and Sitelink?
Hi, We are having too many tenants sharing their access codes and its becoming a problem. One idea I had is to incorporate a traditional finger print scanner (will have to be integrated into the keypad and another unit in the office) and use this as a second form of validation upon entry. Has this been done before? Thanks!
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How to move -out
My customer moved in and bought a lock then decided they could not pay and would be back later. Now its the next day...how do I move out with the lock on the account and make everything correct on system?
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Invoicing Over Discount Periods
One thing I have found with units that have a discount rate applied across multiple months is that when Sitelink creates an invoice to send to the customer for their next rent payment (after the initial move-in), it always bills the entire discount period in one lump sum. Ouch! This always results in sticker shock for my…
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Has anyone else ever thought this?!
I wonder it all the time!
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Transfer Payment after Daily Close
Can Adjustments / Ledger Adjustments be used to transfer a payment to another unit after a Daily Close?
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Who has switched from Sage to Sitelink Merchant Services?
Who out there has switched from Sage to SL Merchant Services, and what was your transition experience like?
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Different Version Email Copy of Notices-Feature Request
I know you all want us to call, however I like seeing things in writing :smiley: I would like to have a different version of notices to email. We print one copy of our Pre-Lien and Notice of Lien which has 2 copies of the notice. First page is the notice second page is the notice with the Postal Service Certificate of…
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Computer specific settings?
We are forced into using Outlook for email because SiteLink, to my knowledge, does not support authenticated SMTP, which our provider requires. The problem is the only copy of Outlook is on the main office machine, but NOT on my personal laptop(which is the only one I have that can do remote support). Is there a way to…
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Email warning message
Every email I send with SiteLink on Outlook gives me the "A program is trying to send an email..." message. I've made the necessary changes in Outlook, but to no avail. A while back I had SiteLink support fix it for me, but now, after a SiteLink update a while back...it's doing it again and it is annoying. Any ideas to…
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New Mastercard "2" BIN in October
Will Sitelink accept the new "2" BIN numbers being issued by MasterCard starting in October 2017? We use an old-fashioned card stripe scanner, so I'm sure the number will feed into the Sitelink payments screen, but not sure SL will take it.
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Topaz Signature Pads Not working with Window 10 updates
Is anyone else having problems using topaz signature pads for esign if you took the most recent window 10 update? Sitelink has my case number which was started on June 26th and still haven't got a respond from them and just seeing if anyone else has figure out a fix?
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Recording/reporting of auctioned units
Couple of questions please....On the Mgmt Summary Report, there is line item "Auctions", but it always shows as "zero" even though we do sell units at auction. We do not vacate these units any differently in SL than regular move outs. Why is this here, and is there a way to record payments from the buyer/bidder (other than…
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WEBINAR: SiteLink Maps, the Whole Nine Yards
Creating, Editing and Using the Facility Map, Map Tenants and Competitor Screens with James Renouf presented on August 16, 2017 Webinar Highlights: Use the site map, an interactive bird's eye view of your facility for move-in/outs, payments, and more See where your tenants live in relation to each other, your store and…
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Reservations
Has anyone had any issues with Sitelink allowing multiple reservations for the same unit?