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Finger print scanner and Sitelink?
Hi, We are having too many tenants sharing their access codes and its becoming a problem. One idea I had is to incorporate a traditional finger print scanner (will have to be integrated into the keypad and another unit in the office) and use this as a second form of validation upon entry. Has this been done before? Thanks!
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How to move -out
My customer moved in and bought a lock then decided they could not pay and would be back later. Now its the next day...how do I move out with the lock on the account and make everything correct on system?
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Invoicing Over Discount Periods
One thing I have found with units that have a discount rate applied across multiple months is that when Sitelink creates an invoice to send to the customer for their next rent payment (after the initial move-in), it always bills the entire discount period in one lump sum. Ouch! This always results in sticker shock for my…
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Has anyone else ever thought this?!
I wonder it all the time!
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Transfer Payment after Daily Close
Can Adjustments / Ledger Adjustments be used to transfer a payment to another unit after a Daily Close?
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Who has switched from Sage to Sitelink Merchant Services?
Who out there has switched from Sage to SL Merchant Services, and what was your transition experience like?
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Different Version Email Copy of Notices-Feature Request
I know you all want us to call, however I like seeing things in writing :smiley: I would like to have a different version of notices to email. We print one copy of our Pre-Lien and Notice of Lien which has 2 copies of the notice. First page is the notice second page is the notice with the Postal Service Certificate of…
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Computer specific settings?
We are forced into using Outlook for email because SiteLink, to my knowledge, does not support authenticated SMTP, which our provider requires. The problem is the only copy of Outlook is on the main office machine, but NOT on my personal laptop(which is the only one I have that can do remote support). Is there a way to…
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Email warning message
Every email I send with SiteLink on Outlook gives me the "A program is trying to send an email..." message. I've made the necessary changes in Outlook, but to no avail. A while back I had SiteLink support fix it for me, but now, after a SiteLink update a while back...it's doing it again and it is annoying. Any ideas to…
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New Mastercard "2" BIN in October
Will Sitelink accept the new "2" BIN numbers being issued by MasterCard starting in October 2017? We use an old-fashioned card stripe scanner, so I'm sure the number will feed into the Sitelink payments screen, but not sure SL will take it.
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Topaz Signature Pads Not working with Window 10 updates
Is anyone else having problems using topaz signature pads for esign if you took the most recent window 10 update? Sitelink has my case number which was started on June 26th and still haven't got a respond from them and just seeing if anyone else has figure out a fix?
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Recording/reporting of auctioned units
Couple of questions please....On the Mgmt Summary Report, there is line item "Auctions", but it always shows as "zero" even though we do sell units at auction. We do not vacate these units any differently in SL than regular move outs. Why is this here, and is there a way to record payments from the buyer/bidder (other than…
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WEBINAR: SiteLink Maps, the Whole Nine Yards
Creating, Editing and Using the Facility Map, Map Tenants and Competitor Screens with James Renouf presented on August 16, 2017 Webinar Highlights: Use the site map, an interactive bird's eye view of your facility for move-in/outs, payments, and more See where your tenants live in relation to each other, your store and…
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Reservations
Has anyone had any issues with Sitelink allowing multiple reservations for the same unit?
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Inquiries & Reservations - old note access?
Maybe I'm missing something but curious if there is a way to pull up notes from an old inquiry? Quick explanation, had a man come in to inquire about storage, was a "p.i.t.a.". My co-worker said his name sounded familiar so I searched his phone # in my inquiries screen and nothing was found even with all leads…
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Rate Increase Letter
How do I change the days from 38 to 30 on when a rate increase letter is printed?
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Exempt Report
Is there a report I can run to see who is exempt from late events? I need to keep track of these somehow.
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How do you remove recurring events from your Calendar?
Is there an easy way to remove recurring events on the calendar? We no longer need reminders for some of our moved-out tenants.
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AVS matches and mismatches
Why is it important to have the AVS match? I'm asking this for a fellow co-worker who doesn't seem to understand the importance of this and I'm hoping by seeing others responses this will help. Thank you for your input.
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Credit Account
How do you Credit a Customers Account on the new WebEdition??
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A customer overpaid at call center with a credit card. How do I correct this?
This is a great question from @Joyce, reposted from another category thread.
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Which reports do you use for audits?
Do you use certain reports for audits? What works for you?
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Voting is now closed for the ISS 2017 Best of Business Awards
Voting for the Inside Self Storage Best of Business Award is open and we are asking for your help to make SiteLink the "Best Management Software" in the industry for the 7th straight year and to attain the "Best Tech Support" award this year in honor of our outstanding support staff. We would also be delighted with a vote…
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Sitelink map printing
Does anyone else struggle with printing a sitelink map to be the right scale? We will zoom in to where it fills up the screen which we think would fill the page only to have it print and leave half the page blank as it scales differently printing than it shows on screen. It then becomes a tinkerfest of zooming in/out to…
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How to Print & E-mail Rent Increase Letters?
I'm about to send out about 200 rent increase letters. But, unlike sending out the other letters, Sitelink is not providing a custom option to include both e-mail and print. It's strictly either/or. Any suggestions? I'd like to avoid having to go back and reprint the letters one by one after I have sent them out via e-mail.
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User names
How do I change user name on the forum?
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Merging vacant units
Is there a way to merge vacant units together? For instance, I have two 10x10 units that I want to make a 10x20 for a customer. I want one of the units to be the primary unit number and the other to become unavailable in the system.
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Waiting List
We have quite a few people who are waiting for a certain size unit rather than a specific unit. How do other Sitelink properties keep track on their waiting lists without using Excel or handwriting it on their vacant spaces list?
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Divorcing Spouses
Recently I have had issues come up with couples who are divorced and squabbling over the rights to the unit they rented. Our lease only allows one persons name as the main renter. The other person is listed as an authorized person to have access. On some occasions the renter does not list the spouse-so then they have to…
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Rent Increase Letter-Days Before
My boss was trying to find in Sitelink where to set the number of days you want a rent increase letter to print out before it is to take effect. Since this one is above my pay grade (security level restriction), I was wondering if one of the SMD gurus B) could help me out here.