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Sitelink Print OR E-Sign Option
For facilities that use E-sign.. How do you deal with older customers who demand signing a paper lease and are not comfortable with electronically signing? We use bluemoon leases through the TXXSA to comply with Texas State laws. We have ours set to E-sign, but I wish there was an option to have it set to E-Sign, Or Print…
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Move out status set to "Clean" not "Vacant"
Will Sitelink make this simple change to a unit's status, after a customer vacates a unit its status should go to "clean", and once we clean we can than change this to vacant and ready to go, Storman does this and its the only change I don't like since moving to Sitelink, I was able to just print out a list of units to…
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Writing off bad debts
Is there any way to UNwrite off bad debts? Like when they come in to pay their balance long after it's been written off?
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HALLOWEEN COUNTDOWN!
DOES ANYONE HAVE ANY PLANS??
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Charity Storage and Sitelink
I just completed my first Charity Storage auction using SiteLink, and I am not sure what to do. :/ Does anyone have a process, start to finish, for using SiteLink with Charity Storage? We haven't developed a process yet, and any ideas or feedback from the community would be greatly appreciated. Thank you.
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Suggestion to Sitelink Regarding Notes
Sitelink I'd like to be able to Flag an outgoing Email as a Collection Note. When sending an email in sitelink under notes it doesn't show we have made any collections calls under our Manangement Summary. I have to copy & paste that I sent an email to show up on our Manangement Summary. Any Suggestion?
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Reverse NSF from same day.
Had an overseas tenant call to make a payment and to notify us that the checks coming in from a bank were not valid. Saw that our other employee took a check payment today so I just did an nsf to get the rent back to this month and took a credit card payment. We shredded the invalid check and when I noticed my error about…
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Spell Check in tenant notes for Web Edition??
Will this be a feature?? Love it in MyHub......
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Credit Card Processor
Recommendations on Credit Card processing companies that are compatible with Site Link, and swipe versus chip.
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Late letters not printing....
For some reason when I am processing my late letters from the task menu the fees are being added but they are not printing after they process. I have to go back in and check all the tenants and print from the letters section. I do not remember having to do this before? Is this something that changed in the last update?
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credited rent from first day of the month moved out units
it´s first day of the month and got to sign off or move out from system vacated units. is there any way that credited rent doesn´t go as a bad debt increasing concession?
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Sitelink Financial Reports
Hello everybody- So right now I have been using Sitelink since 2012 and I'm pretty familiar with the platform. However I was wondering if anyone knew if there was a financial report that shows new rental income on a monthly basis? If you have that information please let me know where I can get that report from. Thank you!…
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Facility Units
What is the best way to enter units into SiteLink that the facility is using? It is units we are using for things like maintenance and extra supplies. I was wondering what most facilities do and what is the best way to enter into the system?
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Evictions
What is the proper, California way, to evict someone you cannot get a hold of? no response to email, no good phone number, but pays his rent? were updating our RV parking and need cars and trucks etc.. moved, his motorhome, is dilapidated, and falling apart at the seams, and leaking. want to be legal about this
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Insurance Question
I recently had a customer who wanted to increase their insurance coverage. I have not encountered this before. How do I change the coverage without cancelling their insurance and enrolling them in the increased amount? Thanks
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Site Link Keywords
There are two keywords that I would like added or corrected to make my life much easier. In the predefined messages, I would like to see the keyword for eSign link. It currently only works from the eSign email. We have a separate email for rental agreements, outside rental agreements, change of address, autopay…
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SEPTEMBER 2017 POLL: Which method of accepting reservations yields the highest conversion to rental?
Which method of accepting reservations yields the highest conversion to rental?
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Client sets up own autopayments
When a client goes to the online portal and sets up their own auto-payments, why does it show in site link they are on auto-pay?
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WEBINAR Q&A: Convert Leads Faster with Lead to Lease and SiteLink eSign™
Below is the list of Answers to the Questions asked during the September 13, 2017 webinar on Lead to Lease and SiteLink eSign, presented by James Renouf and Markus Hecker. If you missed the webinar you may watch it on-demand from the SiteLink website. Q. When entering a reservation, can you specify a unit type rather than…
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Mobile web site vs payments made on web site
What is the difference between A mobile payment has been made on your web site and A credit card payment has been made on your website?
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Why can't we use NSF keywords in our custom reports (i.e. NSF.ReturnCheckAmount, etc.)?
We have created many custom reports, and while I'm not thrilled with the formatting and WYSIWYG of the Crystal Reports interface, it's workable. However, I'm mystified as to why some keywords are OK to use, and some are restricted.
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Adding a unit to Multi-Unit Credit card charging
Is there a way to just add a new unit to a customers Multi-Credit card charging when the rent another unit?
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WEBINAR: Convert Leads Faster with Lead to Lease and SiteLink eSign™
Increase Rentals with SiteLink Lead to Lease and a Paperless Office September 13, 2017 at 2:00 PM EDT with James Renouf Convert leads faster with top-to-bottom Lead to Lease workflow, including capture and storage of SiteLink eSign™ leases, forms, and payment receipts. Use better tools to convert more leads Rent by phone,…
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Reversing a payment (voiding)
Hello. I have a customer who has multiple units, but needs the automatic payment on one unit reversed (voided). Is it possible to void just the one payment, and not the payment for both? Both are showing up on the receipt in ledger adjustments, and I really don't want to void both. Thank you.
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Autopay: entering credit card or ACH info only once for multiple units?
Is there a way to enter credit card or ACH information (or re-enter it) only once for multiple units? We have lots of multiple unit tenants, and with all the credit card fraud happening, entering a new CC number for them is an opportunity to enter one incorrectly.
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Reminders - Call Past Dues
Where do you set the number of days the tenant needs to be late before this reminder comes up?
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Can tenants sign a lease with SiteLink software?
When people shop for self-storage management software, our sales team gets this question about electronic signatures and leases fairly often. Q. Can tenants sign a lease on your software? If so, is mine uploaded or do you provide a state specific lease? A: We have a built in feature called eFile management that includes a…
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Which report shows sales tax collected?
If you ever found yourself trying different reports just to get one piece of info, you're not alone. In this case, the customer was looking for sales tax: "I am trying to run a report that shows sales tax collected for the month and it's not shown on the Rent Roll report. Where can I find this? Help please!"Turns out, the…
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ACH Payments, and "ACH Get Returns" working properly?
We have been getting ACH payments rejected after being processed in Sitelink & Sage, but we only discover them when doing bank statement reconciliations. We are getting no notifications from Sage or Sitelink that the ACH payments were rejected. I always thought the "Get ACH Returns" function would show me any rejected ACH…
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Prevent Renting to an Auctioned Tenant
Is there is a way in SiteLink to flag a tenant who has been auctioned to prevent them from renting or making a reservation again?