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Paperless
Does site link have an option to add things like scanned DL & Docs. Outlook emails etc into cust accts? Thankyou!!
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Ever checked out the SiteLink Services Status Page?
Did you know? SiteLink posts its server status on its very helpful, detailed and informative services page. Any known issues with the SiteLink infrastructure are shown here, and you can subscribe to updates and alerts to keep you informed of any issues that come up. •View charts showing response times in different regions…
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Year End Review - SiteLink Milestones & More
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Rent Increase Notices
I use the Sitelink Tenant Rate Optimization and it works very well. My question is regarding the actual notices when they are processed. I'd like to send an email along with a printed notice, but can't see how to do both in the Print Rent Change screen. It gives a choice when processing to either print or email, but not…
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Can I Scan Documents into Tenant Files
I would like to be able to scan documents into individual tenant files. Example, Signed Credit Card Authorization forms Is this possible?
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Snow Day
Anyone else?
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e-sign tablet
is there a preferred tablet/computer to use for e-sign?
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How is Prepaid Rent Refunded in Sitelink
Hello, I am new to storage and am learning Sitelink Software. I was curious about a scenario not covered in the training material so far. 1) Say you have tenant that is annual billing, on 1/1/17 rents a $100 storage unit, and prepays $1200 on that day for the entire year 2) Tenant decides on 3/31/17 that they want to go to…
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Form Options
Good afternoon! Could SiteLink consider creating a receipt compatible with our Epson receipt printer? We've been able to minimize the amount of paper we use and it's more economical for us to print a smaller receipt, but with the current form receipt configuration it leaves off details of the receipt. If anyone has figured…
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Tenant Insurance
We are wanting to start offering insurance to our tenant's and I am reaching out to get your advice on who you go with and why? I know some facilities require their tenant's to have insurance and some don't, some offer insurance and some don't. I am wanting to see what your suggestions are as to why you require it or why…
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Mass Email
Is there an easy way to send an email to all customers? We have made a ton of security upgrades and I would like to let everyone know what we have done.
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What reports do you allow your employee to have access to?
What reports do you allow your employee to have access to? I think that they should have access to Tenant Reports, Unit Reports, Merchandise Reports, Deposit Reports and Insurance Reports but as far as Financial Reports I do not think they should have access to all of them. I wish Sitelink would let you choose which…
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Santa visits SiteLink
A special visit from Annas Gourmet (Chris Duke and Anna Duke - wearing Santa Hats) made our afternoon "Sweeter"! Great job on fulfilling our order and thank you for the treats!
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void a payment authority!
I took in a multiple tendered payment. I received a check for $60.00 and $69.00 on a Visa. I mistakenly left the full amount, $129.00 as all check, then also did the Visa for $69.00. The system will not let me (part time relief) OR my manager void the check payment so we can redo it as the proper amount, $60.00. What are…
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Manually printing an Invoice
How do I manually print an invoice for an account? We just did our conversion a few weeks ago, and it has come to my attention that invoices for most accounts have no shown in the reminders to print. I have one customer in particular (that I can think of right now) that will be an absolute MESS if he doesn't get his…
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NOVEMBER 2017 POLL: How often do you perform a Daily Close?
How often do you perform a Daily Close?
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WEBINAR: Export Successfully with SiteLink TOTAL Accounting
Available on-demand! Hosted by James Renouf - SiteLink Customer Support / Corporate Trainer on March 18, 2015 SiteLink TOTAL Accounting delivers financial reporting, audit tools and integration with the accounting software of your choice; included in SiteLink Web Edition at no additional cost. Export Successfully To Your…
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Microsoft exchange
I just switched to Microsoft Exchange so we can send more emails... We use the SMTP option but it is giving us an error message saying we don't have permission to send emails on our emails behalf. Does anyone know how to fix this? I think it is because we are trying to us SSL Authentication and not the other T one.…
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Invoices
Do you charge for emailing an invoice? and does SiteLink charge our Facility for the process?
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Web Payments slow to update tenant account
Why does it seem like it takes forever for SiteLink to update a SOME tenant account after they make a web payment? This has happened on more than one occasion: Sent tenant rent reminder, tenant logs in their account and pays in full. We receive payment notification but the tenant remains on the collection list until after…
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Protection plan / Insurance mass update?
After purchasing a new site and enforcing a new lease, we now require Protection plan. Is there a way of adding insurance to all that do not have it or does it have to be done on each account?
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DECEMBER 2017 POLL: What do you feel is the biggest advantage of using SiteLink eSign™?
SiteLink eSign™ has many benefits – choose the one with the biggest impact on your business.
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Staying signed-in.
Hi, I'm brand new to Sitelink Web Edition. Tonight SL wants us to keep our program open due to the upgrades they want to make in the middle of the nite. My question is this: Whenever I walk away from the computer for a bit, the program signs me out. Does that mean that the program closes too? If so, I want to change this.…
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ACH Shortcut Keys for Payment
Does anyone remember the shortcut keys to make a one time ACH payment in the payment screen? I thought we had used CONTROL/SHFT/H before but it does not seem to work.
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Transfer as a lead type
Was curious about a new option under Lead to Lease. We get tenants occasionally who inquire about transferring units ahead of time and if it's not too far away we'll usually hold a unit close to their current one for them to make things easier. To do this we create a lead in Lead to Lease to reserve it for them, the…
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Which screen do I use to place multiple units together for a customer?
I remember it was on a training video but don't recall which one...
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ACH processing question
Has anyone that has been changed from ACH ExChange to Profituity had processing issues? We have pending ach payments form 11/16/17 to 11/27/17. It seems Site Link and Profituity are not communicating upon the committing process. Just wondering if anyone else has had issues?
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Emailing Greetings
Forgive me if there is, (I can't locate one) but Is there a link to email customer Holiday/Birthday greetings? I would love to do that for our tenants.
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Finding Locks on non Rented units.How do 'YOU' deal with this?
Im new to the Storage Industry, I'm Just wondering how to deal with matter?
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Do you require address changes have a signature? Is an e mail good enough?
At our facility we store mostly boats and vehicles. Can be tricky when having to auction one off.