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Gate Lock Out Threshold set at $10
Tenant has 4 units. Total $395.00 per month. Had previously vacated another unit and had a credit applied to his account. Guessed when he wrote check. So basically for March he ended up with one unit with a $10.00 balance and another unit with a 71 cent credit. Total past due on all units $9.29. At some point he was locked…
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Separate payment between 2 units
How do I go about dividing a payment already made between 2 units? I didn't click on one unit number and then the other when I received the payment and it all went to one unit. so one unit is paid for 2 months instead of both units paid for 1.
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Renter with a history
Is there a way we can make a note pop up saying something like do no rent to this person? For example, we had a lady come in the other day and I rented to her and I ran a small free background check on her though our state because her behavior was erratic while she was in my office, so I wanted to see if she had been in…
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Authorized to Access
Hi, we recently switched to Sitelink from Space Control. On Space Control we had a place to list Authorized Access, people we can give the gate code to if the tenant is not there. Is there a place in Sitelink to do that besides the Tenant notes and without having to use the alternative or additional?
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Offline Payment
Tenant called to pay over phone on card. She is paying an extra $20 per month on damages. When my assistant applied the payment of $125.00 it was applied all to damages and not rent. I deleted the payment and am trying to re enter as offline payment so my figures will be correct. I have the authorization number but not the…
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Sitelink crashing since windows 10 update on laptop
Has anyone had issues with windows 10 and sitelink crashing? I completely just reinstalled sitelink on my laptop that I've been using it on for over 4 years now and still get the same result. It loads normal but the second it finishes loading and pulls up the main screen in instantly crashes. It's been doing this since the…
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District/Area Managers
I'm wondering if there's anyone here who is a district or an area manager. If so, do you have weekly or bimonthly meetings to discuss progress, complaints, delinquent accounts, marketing...etc.? I'm looking for some help on how to help keep managers on track, help with the needs of managers that can't see logical…
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Notes in all accounts gone after Live Update
After running a Live Update, all notes in every account are gone. They are there in MyHub, but gone in SiteLink
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Collections after Lien Sale
What do you do after you have a lien sale and the unit does not bring what the tenant owed? I've heard that you can take them to collections. Please let me know what service you use if you do take to collections or place on their credit report.
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Losing money upon transfers
Good morning all.. I was curious if anyone else has ever ran into this issue as i'm thinking it's a coding issue in sitelink. Short story version: tenants were looking at 10x20's, we have 2 across an aisle from each other, they rented one as they will most likely need the 2nd this weekend but aren't sure until the stuff…
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How do I re-print an invoice?
How do I re-print and invoice? Why do some of my invoices have invoice numbers but some don't?
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ZIP FILES
Has Sight Link ever offered a web training on how to make zip files for desk top documents? Thanks for any help in advance! Teresa
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What to do with vacant space?
Do you have open space on your lot? If yes, how do you maximize it? Boat/RV parking? Portable storage containers? Etc.
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Esign - Ipad
What is going on with loading Esign on Ipad? Most of times since last couple months it only loads the document boarder and a couple selectable frames, no wording or anything else appears. Use to work great.
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How can I view or print out a list of ALL of my "auto pay" customers?
I am trying to see if there is a way I can view or print a list of ONLY my customers that are set up on Auto Pay. Is there a way to do this? Would it be in reports or can this be set up? If anyone has any suggestions or can help me out with this I would greatly appreciate it. THANKS!!!
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reprint Move-out Paperwork
how can I re-print the ledger history and notes history on aunit after the tenant has moved out and is no longer on my tenant list?
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On line Auctions
We recently listed storage units on a On Line Auction site for the first time and one of the stipulations is a cleaning deposit. Question for some of you Storage Managers that do this is if someone buys several units, are you charging the full cleaning fee for each one, or the full fee on one and discount the other's?…
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Attached / Embedded emails
Hi all We have noticed something strange happening in the last couple of days - not sure if this is related to the new update. We send out welcome emails through CRM to new customers, these are embedded text and we select this from the drop down. However the ones we have done in the last couple of days are going out as…
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bulk upload of competitor info
Hi, is this possible, and if so what is the best format to have the data in? Thanks
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Gate Access tab in customer account suggestion
Would be nice to see a gate access tab inside the customers account. I know the old system Rent Plus that use to be around pulled a customers gate access into their account records in a separate tab. That would be wonderful to see in Sitelink. Where it could pull access times, days etc. to a current customers account.
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Adding fees
I'm trying to set up my work with their first ever storage software. I have a few questions I'm hoping can be easily answered. 1. When I take a payment and they are giving me more rent then is owed because I do not have change, a screen pops up and says "The amount you entered is too large. You are attempting to…
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Dropping Rates
When " batch modifying" units and changing the rate for a single size unit does it change the current tenants rent when changing the standard rate or will it change standard rate on the unit when the tenant vacates? We are dropping our 10x10 price and I do not want to batch modify the unit and it change current tenant…
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Can't start new thread in the Twilio subforum
Grretings: Just wanted to mention that I am unable to start a new discussion/ thread in the Twilio subforum here on the forums. The Clickatell subforum is also missing the button at the upper left but we don't use that service. In case anyone is wondering, I'm trying to figure out how to match up the phone numbers in their…
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Calendar- Reminders
When I logged in this morning my Reminders populated 14 Appointment Reminders from 2013 to 2018. Any idea why this randomly showed up today?
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Autopay in Advance
Hello everyone! We have a tenant who is on autopay, and would like to be perpetually a month in advance so he will have a month of cushion if something ever happens with his card. He is currently paid through 4/4/18, and wants us to run it for the full month of 3/4/18. Do I need to manually keep track of this every month…
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Reminders
Hi all, I am curious as to how to delete lien notice and past due notices off the reminders list. Sitelink does this for me but I have all letters sent out and now I want to remove them from the reminders list. Any suggestions? Thank you.
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Change of payment during move-in ...
Does this happen to anyone else or am I the only one: During a move-in, if the tenant pays with a credit card and then for whatever reason, the credit card doesn't work and they decide to pay with a check or cash, I need to cancel the credit card payment but when I do, Sitelink cancels the whole move-in! :/ What am I…
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New Computer-Download SiteLink
Can I download the Demo version from the website and use my Corp Code or do I need to contact Support to download SiteLink on a new computer? Thanks
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Sitelink and Outlook
Since the Nov 14 2017 Sitelink update, our batch emails (late notices, reminders, invoicing, etc.) have been failing. The first tenant in the list will be processed, then the process fails and needs to be restarted multiple times for each tenant in the list. Anyone else seeing this?
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Schedule price increase
We are increasing our prices on 1st April, and I was wondering if there was a way to schedule this in Sitelink, so that I don't have to do it on the day (which incidentally is also Easter Sunday and a non-working day).