-
Divorcing Spouses
Recently I have had issues come up with couples who are divorced and squabbling over the rights to the unit they rented. Our lease only allows one persons name as the main renter. The other person is listed as an authorized person to have access. On some occasions the renter does not list the spouse-so then they have to…
-
Rent Increase Letter-Days Before
My boss was trying to find in Sitelink where to set the number of days you want a rent increase letter to print out before it is to take effect. Since this one is above my pay grade (security level restriction), I was wondering if one of the SMD gurus B) could help me out here.
-
Rules and Regulations for Electricity as well as for Use of Hand Trucks
Does anyone have sample verbiage of rules and regulations for units that have electricity? And rules and regulations for tenant use of hand trucks?
-
keyword
Where and/or how do I change th information that comes up when I use the Keyword keyword <Invoice.specialNote>
-
Have you exported any reports to EXCEL?
What additional info is most important to you when you do?
-
Corporate Control Report pulling
Maybe I'm missing it but is there a way to pull multiple date ranges for the same report in one go without having to pull, set new dates, pull again? I know if I'm pulling multiple types of reports I can set them all and let them run in the background. I'm wanting to pull multiple months worth of management summaries to…
-
Do you use roll-up or or custom reports in Corporate Control Center?
Add your thoughts here on custom reports....
-
Exit surveys
Do you have a success story using Exit Surveys for tenants who move out?
-
Increase Cashflow
Promo video can be viewed at: https://youtu.be/SliwipOJhJc
-
Following up on a case number
This important question recently was emailed to our sales team. It brings up the subject of case numbers and how they're used by SiteLink tech support: I am trying to get status on a case# from July 3, 2017. Our customer cannot use his code - our gate system says the unit does not exist. The unit does exist in SiteLink but…
-
Sitelink question
Hello everyone, we have 6 locations, is there a way to make a pop up note in each of our systems so that if someone was auctioned off at location 1, that they are not able to rent at location 3? Just had that happen today at 2 of our stores, lady moved into 3 and wanted move in truck which is at 1, when she called 1 to…
-
Batching Units after they are already moved in
For the life of me I know I have done this before but can't find out where I did it. I have a tenant who is in 2 separate units. When an employee moved him in to the 2nd unit she did not batch them. How can I batch these 2 units together so when I take a payment I don't have to run them separately?
-
24 Hour Access
My general/"business" hours for customer access are 0600-2200 7 days a week. One of my assistant managers moved someone in on my off day a couple months ago, and had attempted to set him up for the 24 hour access optoin in Sitelink, as he is a police officer. I also have another customer that recently wanted temporary 24…
-
Scheduled Move-Out's on Map
On the SiteLink Map, has there been any consideration (for the orange Scheduled Move-Out's) to add something to show that a Scheduled Move-Out is also Reserved? This would really help us know that certain Scheduled Move-Out's are also Reserved without having to check the Inquiries and Reservations.
-
Including the "red note" from payment screen into collection screen?
Is there a possibility of having the payment screen "red note" include on the collection call tenant screen? We have a few tenants who only get paid at certain points of the month and while we have the note in the payment screen to remind us not to call them until that date when we are going through the collection calls…
-
Discounts not displaying in ledger settings
Why cant we see the senior or military discounts in our ledger settings anymore? Also when I go to edit charges and payments, it looks like I could still set them up for a discount, which would be a double discount because the rate already reflects the discount. Super confusing!
-
ON-DEMAND WEBINAR: Customize Your SiteLink Experience
Customize Your SiteLink Experience with James Renouf June 14, 2017 at 2:00 pm EDT Want to fine-tune how your employees use SiteLink Web Edition based on your business rules? James will: Walk through every menu item available on the Program Defaults screen Demonstrate how to customize Security Levels Did you miss it? Click…
-
What's your favorite Corporate Control Center feature?
Corporate Control Center delivers the back-end functionality that makes SiteLink stand out. Is it discount plans, revenue management, or something else you rely on? Tell us what you like best about it.
-
Waiting List on Managment Report
What does Waiting List mean on the Management Summary Report and how do I find who is waiting?
-
Form editor
Hey folks, I set up custom forms through SiteLink regularly and am currently modifying our Rental Rate Increase Notice. I'm trying to put a line in that states: Please keep in mind that a unit your size currently rents for < >, but cannot find an insert that puts in the standard/street rate for the unit... I may just be…
-
On site indicator on site map?
I remember having this option with Sentinel Systems. Any chance of getting it with PTI DigiGate?
-
Discount from street rate not showing on receipts
We have a lot of tenants who pay less than our new rental rates, (they get raised, just not as fast as the street rates increased). I think when we first got Sitelink Web, it showed the discount the tenant had from the street rate. Now it is always $0. Is there a setting we messed up?
-
How to change the name on only one unit when they're are multiple units linked?
If there's a Tenant that has multiple units linked, but need changed the name on just one of the units, how can we do that without having to move out just that one unit to change the name?
-
Introducing the SiteLink Approved Answer flag and badge!
Today we're excited to introduce the SiteLink Approved Answer flag... ...and badge: If you see the SiteLink Approved Answer flag on a post, that means tech support has reviewed and given the answer the thumbs up. The post will also be tagged so you can find all the approved answers in one place. The user is also awarded a…
-
Lease Rental agreement contract number entered incorrectly,Can this be changed
Lease Rental agreement contract number was entered incorrectly, Can this be changed, It occurred between two different customers while data entry. after they were totally moved in in the system
-
General Email To All Customers
Is there a way to email all of my customers that have an email at the same time? I want to send out
-
Hello, Can't seem to find a ID scanner that gives us a clear image
I have tried 2 scanners costing $200 to $300 each. Not using a combo fax/copy/scanner device. Want to use a separate id scanner. Anyone found one that works well?
-
Feature Request: Notice when online credit card payments are made with card not in name of tenant.
This is a feature request: Can we be notified when a payment is made online from somebody using a card other than tenant? We had a credit card fraud case were a tenant used a compromised card. We did not notice the multiple attempts until we looked at the Notes Screen. Not something we want to do for every online payment.…
-
Closing Error
We had an employee who closed the other night with an error in the deposit. We are now showing a negative amount (-misc. adjustment) on our management summary every day. Is there a way to go back and fix this?
-
SiteLink reports — which one's your favorite?
There are many reports available, but there's probably one you just can't live without. Let us know which report you like best!