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Does SiteLink have a suspend or freeze acct/unit function?

DocDoc TNRegistered User, Daily Operations Certified, myHub Certified ✭✭✭

Does SiteLink have a suspend or freeze acct/unit function? This would be useful for situations where you need to suspend the continuation of accruing added charges and fees without having to vacate the unit leaving the existing charges on the account and making sure the unit is not shown as available. For example, a disputed situation that goes to legal, initially in limbo until something is concluded, or in some instances of bankruptcy filings.

;) Let your efforts rise above your excuses  

Best Answers

  • OrkoceanOrkocean CA ✭✭✭✭✭
    Accepted Answer

    I've only had this type of situation come up from bankruptcy issues with tenants but when we get notified of the bankruptcy we would notify the tenant that this will be the last call from us regarding their unit. We would continue to let the fee's/charges accrue but we would not make collection attempts. Another course you could do if you need it to stay *in* the system but not accrue fee's would be go into the ledger settings of the tenant, make the rent and fee's for the tenant to be $0.00 so they're still an active rented unit in the system but would not accrue fee's.  

  • PhilRPhilR New Zealand ✭✭
    Accepted Answer
    @Orkocean that's exactly what we do for those of our tenants that slip in to the repossession cycle. Just set the rent to $0.00 in the ledger settings @Doc that way if things are sorted then you can reinstate the rent and bring the account back online.
  • DocDoc TN ✭✭✭
    Accepted Answer
    Thank You @Orkocean and @PhilR , I had not thought of that as an option. That's why the forum is so helpful, brilliant minds sharing....
    ;) Let your efforts rise above your excuses  


  • Sue_CSue_C NADaily Operations Certified, Advanced Operations Certified, Administrator Certified ✭✭✭✭✭
    Hello @Doc, there isn't a freeze account or freeze unit function in SiteLink at this time.
    If the situation comes up frequently, maybe others in the community have a suggestion for a workaround.

    Anyone run into this before? Tell us how you manage it!

  • ThriftyStorageThriftyStorage NARegistered User ✭✭✭
    you can put $0.00 in the recurring charges, this should solve that problem.
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