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reprint Move-out Paperwork
how can I re-print the ledger history and notes history on aunit after the tenant has moved out and is no longer on my tenant list?
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On line Auctions
We recently listed storage units on a On Line Auction site for the first time and one of the stipulations is a cleaning deposit. Question for some of you Storage Managers that do this is if someone buys several units, are you charging the full cleaning fee for each one, or the full fee on one and discount the other's?…
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Attached / Embedded emails
Hi all We have noticed something strange happening in the last couple of days - not sure if this is related to the new update. We send out welcome emails through CRM to new customers, these are embedded text and we select this from the drop down. However the ones we have done in the last couple of days are going out as…
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bulk upload of competitor info
Hi, is this possible, and if so what is the best format to have the data in? Thanks
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Gate Access tab in customer account suggestion
Would be nice to see a gate access tab inside the customers account. I know the old system Rent Plus that use to be around pulled a customers gate access into their account records in a separate tab. That would be wonderful to see in Sitelink. Where it could pull access times, days etc. to a current customers account.
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Adding fees
I'm trying to set up my work with their first ever storage software. I have a few questions I'm hoping can be easily answered. 1. When I take a payment and they are giving me more rent then is owed because I do not have change, a screen pops up and says "The amount you entered is too large. You are attempting to…
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Dropping Rates
When " batch modifying" units and changing the rate for a single size unit does it change the current tenants rent when changing the standard rate or will it change standard rate on the unit when the tenant vacates? We are dropping our 10x10 price and I do not want to batch modify the unit and it change current tenant…
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Can't start new thread in the Twilio subforum
Grretings: Just wanted to mention that I am unable to start a new discussion/ thread in the Twilio subforum here on the forums. The Clickatell subforum is also missing the button at the upper left but we don't use that service. In case anyone is wondering, I'm trying to figure out how to match up the phone numbers in their…
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Calendar- Reminders
When I logged in this morning my Reminders populated 14 Appointment Reminders from 2013 to 2018. Any idea why this randomly showed up today?
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Autopay in Advance
Hello everyone! We have a tenant who is on autopay, and would like to be perpetually a month in advance so he will have a month of cushion if something ever happens with his card. He is currently paid through 4/4/18, and wants us to run it for the full month of 3/4/18. Do I need to manually keep track of this every month…
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Reminders
Hi all, I am curious as to how to delete lien notice and past due notices off the reminders list. Sitelink does this for me but I have all letters sent out and now I want to remove them from the reminders list. Any suggestions? Thank you.
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Change of payment during move-in ...
Does this happen to anyone else or am I the only one: During a move-in, if the tenant pays with a credit card and then for whatever reason, the credit card doesn't work and they decide to pay with a check or cash, I need to cancel the credit card payment but when I do, Sitelink cancels the whole move-in! :/ What am I…
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New Computer-Download SiteLink
Can I download the Demo version from the website and use my Corp Code or do I need to contact Support to download SiteLink on a new computer? Thanks
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Sitelink and Outlook
Since the Nov 14 2017 Sitelink update, our batch emails (late notices, reminders, invoicing, etc.) have been failing. The first tenant in the list will be processed, then the process fails and needs to be restarted multiple times for each tenant in the list. Anyone else seeing this?
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Schedule price increase
We are increasing our prices on 1st April, and I was wondering if there was a way to schedule this in Sitelink, so that I don't have to do it on the day (which incidentally is also Easter Sunday and a non-working day).
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eSign Options
I am taking the leap into eSign for my leases. Here's my question: When having the tenant sign in person (vs. emailing it to them) do you guys have a separate computer screen on the counter for the tenant to view the lease and sign? or just a signature pad and a copy of the lease laminated for them to read? What works best…
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Formula codes for Lease
Where can I find a list of all the formula codes to insert rental rate, Unit number, fees etc. example below <Tenant.UnitName>,
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History of Repairs on Units
Is there somewhere in Sitelink where we can keep a history of repairs by specific Unit? Not only while occupied, but after tenant moves out and a new tenant moves in, I would like to be able to see previous repairs, like fix broken spring etc....
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Scheduled Auctions With blnAuction = True
Hi there, can anyone give me hits on fetching units against a location id which has blnAuction set to true? Actually I have to show units which are scheduled for auction in sitelink. I am able to fetch units against a location ID, but I have to further narrow down units which only has blnAuction set to true
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Prorations not working correctly
The proration's are not being calculated correctly. At first I thought they were all being based on 28 day months, even though I have the them set at 30 day months in the company setup. But it turns out that they seem to be calculating differently even between tenants. When you use the proration calculator, set the date in…
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Adding Recurring Fee-ex.Processing Fee
Can I add another recurring fee to an individual tenants account, other than the monthly rent fee? Such as a monthly Credit Card Processing fee to be automatically added when my Auto Payment Cards are run, or do I just incorporate it into their monthly rent fee?
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Auto Bank Payments
Where do I enter a tenants bank information for auto pay?
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MULTI- UNIT MOVE INS
Hello, Is there a way to move a tenant into multiple units all at once? I just had one moving into 11 different units and had to click on & edit each unit individually - an hour later I'd love a solution! Any help would be great. Thanks!!
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SBOA Insurance page printing issue
I've never run across this issue but now at a site i just took over there is an issue where when we do leases and print the insurance paperwork via the move in screens a majority of the information that involves keywords end up being a solid black bar across the most of that line. We have to go into the payment screen and…
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Outlook - express click yes and the redemption.dll fix
Has anyone in the group found this to be a problem or are there fixes I am unaware of? Express click yes will not work with Windows 10, Even the pro version you pay for. The Redemption.dll fix works if your version of Outlook is 32bit, but only until Microsoft sends down an update, sometimes for Office or sometimes…
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Multiple employees with same initials
Hey guys! Have you ran into the problem of having employees with the same initials? If so, how did you differentiate them in SiteLink so when notes are left you know who they are from?
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tenant screen additional and alternate
What is the difference between an additional address and alternate - how do we get additional people on the lease?
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Cremains (ashes) in abandoned or auctioned units?
What have folks done with cremains or ashes found in storage units?
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Collating Lease Agreements and other Documents Generated in Sitelink
I am looking for assistance on how to collate documents as they are printed for site link. For example if I print two lease agreements, our printer currently prints them each page twice. This forces me to have to separate the document into two piles (containing one of each page). Is there a way to collate them as they are…
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What do you look for when buying containers?
Whether you're in the self storage or portable storage industry, what things do you take into consideration when looking to purchase containers for your business?