several units today suddenly have charge invoice fee checked

CVSSSTORAGE

Over 30 units today randomly have charge an invoice fee checked. They were not checked before. Did this happen to anyone else? I am now going through everyone's lease to make sure they wanted invoices

i43storage

Sorry @CVSSSTORAGE - we don't invoice. 

karen700

Happened to me today, @CVSSSTORAGE . 2 units that are auto debit monthly. I went back into their files and took them off email invoice. Any one else had a delinquent tenant payoff and the map still has them as red/over locked? It never came up on reminders to reverse the over lock either. Did this just happened after the latest sitelink update?

Sue_C

@CVSSSTORAGE, @karen700, did you check in the account notes? The software will log that a change was made with a note on the account so you can track who made the change and when. 

CVSSSTORAGE

@Sue_Community no change was made in the unit notes just suddenly people are checked charge an invoice fee. So far I am at letter D unchecking it =(

CVSSSTORAGE

 it is like every other unit now =(

karen700

no notes here either.

CVSSSTORAGE

the only changes is me switching it back but we have over 500 units so this will take a while. 

CVSSSTORAGE

@karen700 you can take them off of the red overlock by going into their ledger and unchecking overlocked. 

karen700

Thank you @CVSSSTORAGE, I did that earlier....as the red unit on the map was making me crazy!!!!

Sue_C

You can change this setting in bulk, might be easier, go to Company > Utilities > Edit Tenant Settings, select All > Edit > and then check/uncheck invoice fee. 

You also may want to contact customer support, they'll help figure what happened: 919-865-0789 (option 2). Good luck and hope this helps!

MrFugate

i43storage said:

Sorry @CVSSSTORAGE - we don't invoice. 

The property that I'm at now did not send invoices. When I took over (Nov.16) I started e-mailing Invoiced 11 days before the due date (1st of the month). The 1st time I had to explain it to most of the customers, now close to 1/3 of my customers pay when they get the invoices. 

Just food for thought. 

MrFugate

Sue_Community said:

You can change this setting in bulk, might be easier, go to Company > Utilities > Edit Tenant Settings, select All > Edit > and then check/uncheck invoice fee. 

You also may want to contact customer support, they'll help figure what happened: 919-865-0789 (option 2). Good luck and hope this helps!

You could also go into charges & set the (Mailed Invoice Fee) to ZERO and uncheck the used at felicity box