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How is Prepaid Rent Refunded in Sitelink

sb2000sb2000 NARegistered User
I am new to storage and am learning Sitelink Software. I was curious about a scenario not covered in the training material so far.

1) Say you have tenant that is annual billing, on 1/1/17 rents a $100 storage unit, and prepays $1200 on that day for the entire year

2) Tenant decides on 3/31/17 that they want to go to monthly billing and want a refund of their pre-paid months of April - December. They intend to go monthly beginning 4/1/17.

How do handle this type of situation in Sitelink ?



  • CVSSSTORAGECVSSSTORAGE CARegistered User, Daily Operations Certified ✭✭✭✭
    We do not give refunds. If they don't want to pay a year they don't have to. We tell everyone there are no refunds when they sign their lease it is also on all their payment receipts
  • blakekhallblakekhall NERegistered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified ✭✭✭
    Same here...NO REFUNDS EVER! Once in a while, there is a good, valid reason to give it back but rare! Sitelink does allow the return of un-used rent during the move out process so in your case you will need to move them out and back in to start the new month to month timing.
  • Adrienne_DanyelAdrienne_Danyel AZRegistered User ✭✭✭
    Most Storage do not refund because it is a headache for our accountants. So please check with your accounant before refunding anything. Esp if they used a credit card. But sitelink has a step by step:
    How Do I Give Or Process A Refund?
    SiteLink Tech Support Answer
    Issuing a refund has never been easier with Sitelink.
     Click Adjustments
     Click Refunds
     Click the Tenant or Unit

    Step 1

    On the Refund screen there are several options. Choose one of these options:
    • Return to Customer
    • Apply to Another Unit Leased by This Tenant: If the tenant is renting other units, the refund can be transferred and then applied to that unit
    • Dismiss Refund as Unowed: Use this option to clear the refund
    • Apply to This Unit's Charges: To use this option please access Adjustments > Moved out Accounts > Click the Unit > Check the box to apply refund to charges.

    Step 2

     Check the Amounts to Return.

    Step 3

     If you chose Return to Customer, enter the return method. Otherwise click OK to complete transaction.
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