How is Prepaid Rent Refunded in Sitelink

sb2000

Hello,
I am new to storage and am learning Sitelink Software. I was curious about a scenario not covered in the training material so far.

1) Say you have tenant that is annual billing, on 1/1/17 rents a $100 storage unit, and prepays $1200 on that day for the entire year

2) Tenant decides on 3/31/17 that they want to go to monthly billing and want a refund of their pre-paid months of April - December. They intend to go monthly beginning 4/1/17.

How do handle this type of situation in Sitelink ?

CVSSSTORAGE

We do not give refunds. If they don't want to pay a year they don't have to. We tell everyone there are no refunds when they sign their lease it is also on all their payment receipts

blakekhall

Same here...NO REFUNDS EVER! Once in a while, there is a good, valid reason to give it back but rare! Sitelink does allow the return of un-used rent during the move out process so in your case you will need to move them out and back in to start the new month to month timing.

Adrienne_Danyel

Most Storage do not refund because it is a headache for our accountants. So please check with your accounant before refunding anything. Esp if they used a credit card. But sitelink has a step by step:
How Do I Give Or Process A Refund?

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SiteLink Tech Support Answer
Issuing a refund has never been easier with Sitelink.
• Click Adjustments
• Click Refunds
• Click the Tenant or Unit

Step 1
On the Refund screen there are several options. Choose one of these options:
• Return to Customer
• Apply to Another Unit Leased by This Tenant: If the tenant is renting other units, the refund can be transferred and then applied to that unit
• Dismiss Refund as Unowed: Use this option to clear the refund
• Apply to This Unit's Charges: To use this option please access Adjustments > Moved out Accounts > Click the Unit > Check the box to apply refund to charges.

Step 2
• Check the Amounts to Return.

Step 3
• If you chose Return to Customer, enter the return method. Otherwise click OK to complete transaction.