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Dismissing Refund as Unowed
This might be a dumb question - but where exactly does ones refund go after you dismiss it as unowed? Is there a certain category on the management summary that it would fall under? Or is it now just considered extra income? Any help is appreciated
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Refund for merchandise purchase?
Is there a way to give a refund to people for merchandised purchased. We sell pretty everything you need for moving. Boxes, tape, labels and so on. Random people will stop by to buy items. If for some reason they come back asking for a refund , can we do that at the location or does storables do it
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Refund to random walk in customer?
Is there a way to give a refund to people who are not a tenant of our self storage facility? We sell pretty everything you need for moving. Boxes, tape, labels and so on. Random people will stop by to buy items. If for some reason they come back asking for a refund , can storable refund that ?
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Uncleared Refund Checks, Reversal?
If we issue a refund check and post it in Sitelink and the check was never received by the tenant, how do we reverse the original check? This has come up before where we had to put a stop payment on a check and reissue one. I couldn't figure it out, Sitelink would not let me do a ledger adjustment on the check, so I just…
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Adjustments once move out has been processed
If a tenant has been moved out in sitelink and you processed a refund are you able to process adjustments after that? Will it adjust the refund amount?
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Prorated/Partial Credit Card Refunds
Hello everyone! We recently moved over to SiteLink Merchant Services because they wouldn't accept our CC processor anymore, and we've started running into various issues. In this case, a tenant paid a year in advance but no longer needs it and wants a refund for the unused time. We can't go the route of "voiding" the…
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Credit on Account/Reverse Late Fees & Administrative Fees (2 similar issues)
Hello. 1. Just learned a tenant is deceased and a sister stopped paying for the unit. His daughter called to check balance and pay once she found out her aunt stopped paying -for 8 MONTHS. No one told her. I'd like to at least reverse the late fees but how do I do that. She'll pay the balance and monthly rent herself going…
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refund
I over charged a customer and need to refund their credit card payment back. How do I do this? I can't find anything in the software program to do this. TIA!
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Fee Refunds- ?
Is there a way to refund a particular charge or fee? The previous owner's took gate remote deposits, but had it set up in Sitelink as a fee and not a deposit. Sitelink tech support told me I would have to add a pre-paid security deposit by the "secret" code CNTRL + SHIFT + S on the Ledger Adjustment Screen. If I do it this…
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Editing move out date
Once you have moved out a tenant and re-rented the unit, is there a way to change the vacate date on the previous tenant when processing a refund?
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Refund to credit
How can you take an insurance refund or even a deposit refund and put it as credit for a tenant?
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Credit Card Void or Refund
How do I Void or Refund a Credit Card charge that was run through SiteLink Web Edition Card Processing Terminal?
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WORKAROUNDS
Hi there, this is our second time using Sitelink, its much better than it was 7 years ago but still not perfect for us in the UK. One of the issues we find hard to fathom is the many cases where you have to account for things outwith Sitelink, case scenario: Customer
moves out. Operative
does not click the prorate at move…
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How is Prepaid Rent Refunded in Sitelink
Hello, I am new to storage and am learning Sitelink Software. I was curious about a scenario not covered in the training material so far. 1) Say you have tenant that is annual billing, on 1/1/17 rents a $100 storage unit, and prepays $1200 on that day for the entire year 2) Tenant decides on 3/31/17 that they want to go to…