refund
Bowie
Registered User ✭
I over charged a customer and need to refund their credit card payment back. How do I do this? I can't find anything in the software program to do this.
TIA!
TIA!
Tagged:
0
Comments
-
MamaDuke7 Registered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭Unfortunately, you usually have to just go to your payment processor and manually process the refund. Then add the charges back in the Sitelink account.
Sitelink doesn't usually allow a partial refund, and more often than not, no refund at all through the software. Only merchandise, and for us even that can't go back to the card. Only a credit to their account.
To give a merchandise refund, go to Adjustments: Returns and Inventory Adjustments. Select the receipt by searching if necessary. Then it'll give you a list of what's refundable and you select the quantity of each item to be returned.1 -
I usually just ask if I can issue a check to them. One time I logged into the merchant website and processed it that way but it took days for the customer to get the money back on the card. When I called the merchant to inquire on it they said that it was on the bank's end, not theirs.0
-
i43storage Registered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭We issue all refunds via check. It is cheaper and the bookkeeping is much easier.Jean Marie
I-43 Storage1
Categories
- All Categories
- 2 What's New
- SiteLink Community Discussions
- 1.9K SiteLink General Discussions
- 79 SiteLink myHub
- 48 Lead to Lease
- 15 Price Optimization
- 36 SiteLink Certified Professional
- 185 How-To's
- 97 Training Videos
- 7 Other Resources
- 79 SiteLink, SpareFoot & storEDGE merge
- Self-Storage Operations
- 65 Starting Out in Self-Storage
- 3 3rd Party Management
- 223 Regional Discussions
- 188 Miscellaneous Discussions
- 39 Industry Webinars
- SiteLink Marketplace
- 62 Self-Storage Website Design & Listing Services
- 32 Credit Cards & Payment Processing
- 31 Self-Storage Call Centers & Kiosks
- 46 Notifications, SMS & Phone Integrations
- 93 Self-Storage Insurance, Legal & Auctions
- 11 Self-Storage Revenue Management & Analytics
- 24 Gates & Access for Self-Storage Facilities
- 10 Ancillary Services for Self-Storage Facilites
- Self-Storage Times
- 62 News
- 30 Opinion
- 146 Lifestyle