refund

Bowie

I over charged a customer and need to refund their credit card payment back. How do I do this? I can't find anything in the software program to do this.
TIA!

MamaDuke7

Unfortunately, you usually have to just go to your payment processor and manually process the refund.  Then add the charges back in the Sitelink account.

Sitelink doesn't usually allow a partial refund, and more often than not, no refund at all through the software.  Only merchandise, and for us even that can't go back to the card.  Only a credit to their account.

To give a merchandise refund, go to Adjustments: Returns and Inventory Adjustments.  Select the receipt by searching if necessary.  Then it'll give you a list of what's refundable and you select the quantity of each item to be returned.

BusyProperties

I usually just ask if I can issue a check to them. One time I logged into the merchant website and processed it that way but it took days for the customer to get the money back on the card. When I called the merchant to inquire on it they said that it was on the bank's end, not theirs. 

i43storage

We issue all refunds via check.  It is cheaper and the bookkeeping is much easier.