refund
Bowie
Registered User ✭
I over charged a customer and need to refund their credit card payment back. How do I do this? I can't find anything in the software program to do this.
TIA!
TIA!
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MamaDuke7 Registered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭Unfortunately, you usually have to just go to your payment processor and manually process the refund. Then add the charges back in the Sitelink account.
Sitelink doesn't usually allow a partial refund, and more often than not, no refund at all through the software. Only merchandise, and for us even that can't go back to the card. Only a credit to their account.
To give a merchandise refund, go to Adjustments: Returns and Inventory Adjustments. Select the receipt by searching if necessary. Then it'll give you a list of what's refundable and you select the quantity of each item to be returned.1 -
I usually just ask if I can issue a check to them. One time I logged into the merchant website and processed it that way but it took days for the customer to get the money back on the card. When I called the merchant to inquire on it they said that it was on the bank's end, not theirs.0
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i43storage Registered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭We issue all refunds via check. It is cheaper and the bookkeeping is much easier.Jean Marie
I-43 Storage1
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