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Multiple Units Online Payments

JulieAJulieA INRegistered User ✭✭✭
When a tenant pays online with multiple units do they have to process each payment separately? I have several tenants with multiple units and there have been issues not paying all of them or commenting it is a pain to have to go through the payment process multiple times.  This seems to be with ACH payments? 

Comments

  • MamaDuke7MamaDuke7 CARegistered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭
    They do have to pay each unit separately when they pay online, even using a card.
  • RondaOgburnRondaOgburn CARegistered User
    My tenants say they have been having problems with this too.  One said the system won't allow him to create an account for a second unit.  It sees the email address and says someone else is using that email address ... or something to that effect.  Do you know what they may be doing wrong?
  • ESSESS TXRegistered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭
    edited May 17
    If they click on a specific unit, then "make payment" on left side, in the middle area it gives the option to pay full current balance on all units or current balance owed for that unit. 
    Angela Reyes
    www.rentess.com
  • MamaDuke7MamaDuke7 CARegistered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭
    My tenants say they have been having problems with this too.  One said the system won't allow him to create an account for a second unit.  It sees the email address and says someone else is using that email address ... or something to that effect.  Do you know what they may be doing wrong?
    This would only happen if their accounts are not linked in Sitelink.  As long as they are linked, then the units will all be listed with the single email log-in.
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