Is anyone else not able to unclick the box that says show previous tenants only

CVSSSTORAGE

I went to tell a previous tenant their old balance before we will rent to them again and it does not allow me to click the box could I have something checked wrong 

Adrienne_Danyel

Try doing a live update! We can uncheck previous tenant. 

CVSSSTORAGE

Thanks for the suggestion that didn't help the box still doesn't allow me to click to check on a previous tenants notes =(

Orkocean

The only thing I could think of that may effect it would be in user security levels and the checkbox for "Adjust moved out accounts", not sure if having that off would prevent you from clicking the checkbox or not. 

CVSSSTORAGE

I used to be able to do it =( I will check that one ty

CVSSSTORAGE

@Orkocean I still cannot do it under the payment screen but I am able to do it in adjustments for some reason =/ thanks for all your help guys

CVSSSTORAGE

I cannot do anything with it but I can see if there was a balance owed but it won't allow me to take payment anymore. My security probably restricts me from doing anything anymore =/

Orkocean

Well I can't think of any valid reason your management would want you NOT to be able to take a payment for a moved out account. I've had people who were sold in auction come back to make payments to clear their name cause they wanted to pay again or to get out of collection agency headaches. I'd contact whoever handles your settings and ask if they made any changes that may of effected it.

CVSSSTORAGE

@Orkocean yep you did comment on my original post about it