Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

SiteLink Support & Sales

Welcome to StorageForum!
If you're new take a look at the StorageForum Terms of Use and don't forget to check out Daily Dilbert!

Is anyone else not able to unclick the box that says show previous tenants only

CVSSSTORAGECVSSSTORAGE CARegistered User, Daily Operations Certified ✭✭✭
I went to tell a previous tenant their old balance before we will rent to them again and it does not allow me to click the box could I have something checked wrong 

Comments

  • Adrienne_DanyelAdrienne_Danyel AZRegistered User ✭✭
    Try doing a live update! We can uncheck previous tenant. 
  • CVSSSTORAGECVSSSTORAGE CARegistered User, Daily Operations Certified ✭✭✭
    Thanks for the suggestion that didn't help the box still doesn't allow me to click to check on a previous tenants notes =(
  • OrkoceanOrkocean CARegistered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭
    The only thing I could think of that may effect it would be in user security levels and the checkbox for "Adjust moved out accounts", not sure if having that off would prevent you from clicking the checkbox or not. 
  • CVSSSTORAGECVSSSTORAGE CARegistered User, Daily Operations Certified ✭✭✭
    I used to be able to do it =( I will check that one ty
  • CVSSSTORAGECVSSSTORAGE CARegistered User, Daily Operations Certified ✭✭✭
    @Orkocean I still cannot do it under the payment screen but I am able to do it in adjustments for some reason =/ thanks for all your help guys
  • CVSSSTORAGECVSSSTORAGE CARegistered User, Daily Operations Certified ✭✭✭
    I cannot do anything with it but I can see if there was a balance owed but it won't allow me to take payment anymore. My security probably restricts me from doing anything anymore =/
  • OrkoceanOrkocean CARegistered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭
    Well I can't think of any valid reason your management would want you NOT to be able to take a payment for a moved out account. I've had people who were sold in auction come back to make payments to clear their name cause they wanted to pay again or to get out of collection agency headaches. I'd contact whoever handles your settings and ask if they made any changes that may of effected it.
Sign In or Register to comment.