Is anyone else not able to unclick the box that says show previous tenants only

CVSSSTORAGE · December 2018

I went to tell a previous tenant their old balance before we will rent to them again and it does not allow me to click the box could I have something checked wrong

Adrienne_Danyel · December 2018

Try doing a live update! We can uncheck previous tenant.

CVSSSTORAGE · December 2018

Thanks for the suggestion that didn't help the box still doesn't allow me to click to check on a previous tenants notes =(

Orkocean · December 2018

The only thing I could think of that may effect it would be in user security levels and the checkbox for "Adjust moved out accounts", not sure if having that off would prevent you from clicking the checkbox or not.

CVSSSTORAGE · December 2018

I used to be able to do it =( I will check that one ty

CVSSSTORAGE · December 2018

@Orkocean I still cannot do it under the payment screen but I am able to do it in adjustments for some reason =/ thanks for all your help guys

CVSSSTORAGE · December 2018

I cannot do anything with it but I can see if there was a balance owed but it won't allow me to take payment anymore. My security probably restricts me from doing anything anymore =/

Orkocean · December 2018

Well I can't think of any valid reason your management would want you NOT to be able to take a payment for a moved out account. I've had people who were sold in auction come back to make payments to clear their name cause they wanted to pay again or to get out of collection agency headaches. I'd contact whoever handles your settings and ask if they made any changes that may of effected it.

CVSSSTORAGE · August 2019

@Orkocean yep you did comment on my original post about it

Is anyone else not able to unclick the box that says show previous tenants only

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