Credit cards being continually declined - Solutions gladly accepted

rmason

At our two locations in Florida we have 30 to 40 tenants (out of 1200) whose credit cards are routinely rejected every time they are run on auto pay.  They are not responsive to calls, emails, or texts. Has anyone solved this problem?  Do we make them cash or check customer only? Thanks.

GSI03

Can y'all run them through manually?  I know that is a pain, but an idea none-the-less!

Dtinfla

We take them off of autopay until they can provide us with updated card information.  

CVSSSTORAGE

We run ours manually daily, since we are on anniversary day and not due on the first. We run them the first couple days and then we will call and keep notes. Once they go into prelien we no longer try the card due to only accepting cash or money order payments

Faye

Dtinfla said:

We take them off of autopay until they can provide us with updated card information.  

I take them off of auto pay as well. 

ESS

As @Dtinfla stated, we remove them from autopay after they have declined by the second of the month (we're FOM billing). I send them an email and call them to let them know it has been turned off until they can update their card or until they notify us there are funds in the account and it can be processed successfully. I learned in this forum that even if a card is declined, we still get charged a processing fee so I quit keeping them on autopay for as long as we were, with them declining. 

MamaDuke7

At my first couple of locations, the authorization form stated that if it was declined for 3 days, they would be charged a $25 reprocessing fee and they could no longer use autopay.  I only had to charge that fee 1 time to 1 customer!  Everyone stayed on top of it because they didn't want to pay it!!!

Here, we just run it daily.  And text/email daily that it has declined.  There are only a couple, but they are repeat offenders!!!  I think I need to go back to my old ways.  It worked better.

rmason

Great ideas!  Time to drop the hammer!!  Thanks.