eSign "500 Internal Server Error"

JulieAton

I am working on implementing online rentals.  My testing with eDocuments will work if signed through Sitelink.  But when emailed it says An error occurred: 500 Internal Server Error. 

Any suggestions?  I have spent so much time getting the Lease set up in Forms and this is the last little piece of the puzzle.  I want to get it working! 

Thanks

AnitaJohnson1269

Did you set it as RTF or HTML... ours is set RTF and works well when we email it. 

JulieAton

RTF

JulieAton

From support: The 500 Internal Error is common error, This error usually happens because during the process when that document is generated there was a connection issue. If you receive this error and a simple refresh does not fix this issue.Please void out the document and recreate it by going to company and forms, selecting the tenant and then processing the document again.

Sitelink Support

010-865-0789 option 2