Changing a Move Out Date Once Processed

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I was processing a move out for a tenant that never moved her stuff in. I wanted to move her out prior to the contract date 4/8 and refund her the $ but was only offered 4/8 as a move out date. Long story short, the move out was processed and I did not have an option to refund her. Anyone know how to fix it?? 

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  • i43storage
    i43storage Registered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭
    edited April 2020
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    If you haven't closed out your day yet, you can reverse the move-out.  Then, see if you can get permission to backdate the moveout (that is a program default in settings).
    Jean Marie
    I-43 Storage
  • i43storage
    i43storage Registered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭
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    Jean Marie
    I-43 Storage
  • BusyProperties
    BusyProperties Registered User ✭✭✭
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    @i43storage, thank you! I have never had to do that but I did find it. Any idea on how to give a full refund as opposed to the prorated? The calendar is not allowing me to click the day before :(
  • ESS
    ESS Registered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭
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    It seems you are restricted from backdating move-outs. Ask your supervisor to allow you those permissions or to adjust the number of back days allowed and you will be able to. You can reverse a move-out up to 5 days afterwards.
  • BusyProperties
    BusyProperties Registered User ✭✭✭
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    That is how mine is set up?? I wonder why it won't allow me to move her out on the 7th. Maybe because the move in date was the 8th? Worse case I will prorate and keep the $2. I just wish there was a way lol
  • BusyProperties
    BusyProperties Registered User ✭✭✭
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    @ESS, I have been here a few months but I am the supervisor lol can you let me know how to adjust this? I have the same set up as @i43storage. When I change it to 5 then the move out will not let me select a day until the 11th. 
  • i43storage
    i43storage Registered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭
    edited April 2020
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    Yes, you cannot move a tenant out on a date before they were moved in.  You could try this:  after reversing their move-out, delete the payment they made.  Then move them out on the day they moved in (give them a $2 credit if need be before hand) and then you will see the credit due them at move-out and return their payment.  
    Jean Marie
    I-43 Storage
  • ESS
    ESS Registered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭
    edited April 2020
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    @ESS, I have been here a few months but I am the supervisor lol can you let me know how to adjust this? I have the same set up as @i43storage. When I change it to 5 then the move out will not let me select a day until the 11th. 
    It would be as @i43storage explained it. And as she stated, you can't move them out before the date they moved in lol. The best work around for it, is how she explained it in her last comment. In addition: If they paid by card, remember to go into your card processor site and credit the funds there as well. We use Sage/Paya. 
  • BusyProperties
    BusyProperties Registered User ✭✭✭
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    Thank you both for your help! I deleted the payment and it prompted me to refund the tenant which I did. Then I moved her out as of the day she signed the contract and prorated the charges @ $2, posting a cash payment. I guess it is the best work around for the situation. I am glad I know now that there is no way to move out a new customer prior to the date rent charges as it was new for me. Thank you again! 

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