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can the auto bill tenants be removed form the call late tenant list?

Would like to remove auto bill tenants from the call late tenant list?   Tenants are irate if they get an unnecessary call.

Best Answers

  • ESSESS TXRegistered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭
    Accepted Answer
    I don't believe there is a way to isolate just that group. The tenant notes should populate that their payment was made with AP the previous month so the caller could look at the notes before calling. Also, you could make notes when the tenant's AP is set for. Example: AP on 3rd or AP on 5th - to avoid calling them, as well. 
    Angela Reyes
    www.rentess.com
  • AnitaJohnson1269AnitaJohnson1269 NCRegistered User ✭✭✭
    Accepted Answer
    If they are just going off the "Call Past Due" on the reminder list.  You could put a note "AP 3rd" etc. on the Company Name line as this appears next to their name on the list.  

Answers

  • ronsmateronsmate NARegistered User
    That is what we are currently doing.  Both of those. 
  • storable_supportstorable_support TXRegistered User, Registered Moderator, Community Manager ✭✭✭
    Hi, @ronsmate. Support suggests that you can use the setting "Disable Past Due Events" on the autobilled tenants. The only (current) way to remove these tenants from the list is to not have them processed by the past due schedule. I hope this helps! Thanks, Amy C.
  • StorMommaStorMomma MDRegistered User
    Maybe I'm not reading it right, but why would an autopay tenant be 12 days late and you wouldn't want to call them to correct the situation?   
  • ESSESS TXRegistered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭
    StorMomma said:
    Maybe I'm not reading it right, but why would an autopay tenant be 12 days late and you wouldn't want to call them to correct the situation?   
    Usually in this circumstance, the tenant is aware of the late fee but cannot help it (ie: their social security or paycheck doesn't deposit until then). If a tenant is fine with being late and paying the fees, especially after advising them to pay a little more each month to get ahead, let them pay that extra money.
    Angela Reyes
    www.rentess.com
  • teamcapitolateamcapitola CARegistered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭

    We've always just added a note each month with "Autobill" to alert staff during the grace period calls/emails......but I really like what AnitaJohnson1269 did!

    I never though of using the company field like that. Love the forums!

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