Office 365 & eSign issues

chriswright

Hi, All,
I just started using SiteLink and am having issues setting up my 365 email in email setup. I’ve used all the suggested settings (port 587 and SMTP.office365.com and SSL is enabled). I’m still getting a failed test email. 

Is there any advice on how to get this working? I’m portable storage (UNITS) and I’m not sure if that makes a difference. 

MamaDuke7

Office 365 email is Outlook, and that is no longer supported by Sitelink.  We had to switch over to a gmail account for all Sitelink email.

chriswright

MamaDuke7 said:

Office 365 email is Outlook, and that is no longer supported by Sitelink.  We had to switch over to a gmail account for all Sitelink email.

I am using the STMP configuration (smtp.office365.com). Are you saying that the SMTP option only supports gmail now? If that's the case, that's disappointing, as I would like to stay consistent with branding (emails included) when I communicate with my customers. I've never been a fan of having a "gmail" for communication with customers.

Either way, that's so much for the quick response, I really appreciate it!

ESS

We use Outlook, but I'm not sure how it's setup in SL. I can definitely ask and get back with you!

chriswright

ESS said:

We use Outlook, but I'm not sure how it's setup in SL. I can definitely ask and get back with you!

That would be amazing, thanks so much, Angela! @ESS

GM_SJ_BSS

chriswright said:

Hi, All,
I just started using SiteLink and am having issues setting up my 365 email in email setup. I’ve used all the suggested settings (port 587 and SMTP.office365.com and SSL is enabled). I’m still getting a failed test email. 

Is there any advice on how to get this working? I’m portable storage (UNITS) and I’m not sure if that makes a difference. 

I agree with MamaDuke, we used Outlook as well and suddenly my tenants were not receiving any emails through sitelink such as invoices etc.  It would appear under the notes that emails were being sent but tenants weren't receiving them.  Contacted Sitelink and was told we had to switch to gmail.  For us we had two office emails, one with outlook and one gmail, so it wasn't anything major for us.
Thank goodness one of the tenants finally complained because we had no idea that this had changed in sitelink and it finally made sense as to why a lot of tenants were not responding to our emails....

Bobnatural

Did you try gmail as well? Because this how it works at the moment.

Katherchill

Gmail works for me, but not for my friend though. I don't know how it is for other users, and why this error appears to some people, but not for all. No idea to what is related, but it causes a lot of problems. In my friend's company, the IT department alongside with Sphere IT, made some changes and all the accounts work fine via gmail. I am not an IT expert to understand what my friend explained to me, so you better ask them, they will give you all the details and fix the accounts so they work via gmail.