Past Due Events Issue.

mistore

On my Past Due Events schedule, after 20 days, I overlock the tenant, charge a $15 fee, and generate and mail an Overlock Notice.

I just had a tenant come up to the Auction Notice stage, and in reviewing their account, noticed that they had never gone through the Overlock stage. I reviewed all my settings and everything seems to be in order.

Other tenant Past Due Overlock events are being correctly triggered (as far as I have noticed) but this one tenant never got triggered for this event, despite being well past that point.

I thought Past Due events were global? Is there a way to disable specific past due events on a tenant-by-tenant basis? I don't see anyway to do that and was just curious as to why it would not have triggered for this tenant? 

MamaDuke7

In the Ledger Settings you can disable past due events, but that's ALL of them, not select ones only.

storable_support

Hi, @mistore. Would you please give us a call at 919-865-0789, Option 2? We'd like to look further into your account. It's likely that the issue is a past due event that is set to occur once when late and the tenant never paid in full, therefore the event would not re-trigger. There are various other reasons why a tenant may not come up for a past-due event as well (e.g. billing cycle, tenant type, one-time vs recurring event). Because of these many variables, we need to investigate. 

@MamaDuke7 is correct, however, you cannot deliberately disable a specific past-due event for a specific tenant.