GATE CODES WITH STORABLE

LADYLIFT1

If someone moved out, and for some reason a gate code is still associated with their name 
How can you delete that code from their name to reuse it?

MamaDuke7

Go into the moved out account.  Open the tenant information and by the gate code, click on Make Randomized Code.  Then save.

Then under Setup > Move Out, Click the box that says prompt to change and reuse gate access code.  That way, on move out you will get a pop up to change the code.

LADYLIFT1

I have storable access, that's not an option. I can't see the codes they had.

MamaDuke7

LADYLIFT1 said:

I have storable access, that's not an option. I can't see the codes they had.

In the Sitelink account, you can't see that?  Hmmm

LADYLIFT1

no

ESS

LADYLIFT1 said:

no

I'm genuinely curious as to what your screen looks like, instead. Could you post a pic of it?

MamaDuke7

So when you're moving them in, where do you set their gate code in Sitelink?

LADYLIFT1

AN ACCESS BOX COMES UP

storable_support

@LADYLIFT1 - @MamaDuke7 is correct. However, those steps should not be necessary. SiteLink may hold the previous gate code in the tenant record but it should not prevent the code from being used by another tenant later and the gate software should be updating to deny access while the code is not in use. SiteLink only needs to prevent 2 active rentals from using the same gate code, which it should check during move-in. Also, even if the previous tenant's code is changed, if another active tenant starts using that code, then the previous tenant could still get inside using it. If you're still having issues, I would recommend giving our support team a call at 919-865-0789 Option 2. -Lyndsey H

LADYLIFT1

LADYLIFT1

There isn't a make randomized    it was here 
storable_support

storable_support

We have released an update that allows for gate codes to be updated in real time for move-ins/move-outs/delinquency. You can see more here: https://storageforum.sitelink.com/discussion/3601/sitelink-2022-whats-new