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Online Prepay
We assess rent on the 1st. I have had a couple of tenants trying to make their next months payment on the 28th or 29th, but the online systems will not allow it. Is their a setting I am missing that would allow online pre-pay?
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CUT LOCK AND LIEN
Does everyone send out a cut lock notice? And when you send the lien notice, do you put the auction date on it?
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Lienholder on unit contents
When a new tenant indicates that there is a lienholder on some or all of the items they are storing do you require additional information? What is your companys protocol?
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Transfer Two Units Into One.
I have a tenant coming in tomorrow to upgrade from two 5x10's to a 10x20. How is Sitelink going to handle that? I know a basic transfer will prorate rent and apply to new unit along with the security deposit. Will Sitelink let me move them out of the second unit and apply the credit to another unit? Or will I have to do…
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Customer doesnt want us to call them
We have a customer that owes money. I called left message her answering machine says send text. I sent a text her reply was stop harassing her I haven't called or text that much. Would you stop calling the customer? I did send a certi letter
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Auction tags or locks
Do you use auction tags or locks?
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Specials Activated
Is there a report in corporate control that identifies all active discounts for each property?
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GATE CODES WITH STORABLE
If someone moved out, and for some reason a gate code is still associated with their name How can you delete that code from their name to reuse it?
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Delinquency Emails
Did you guys create your own emails for delinquent tenants? Or did you use a template?
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Expiring autopay credit cards
Anyone else having any issues with expiring Credit Cards & Sitelink notification? Normally, when a stored credit card is about to expire, Sitelink prompts us to email an "expiring credit card" letter ahead of the exp. date. Over the past year I've noticed 6-7 accounts that were never prompted for an expiring credit card,…
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How Do I Make All Units Active At Once?
I manage a new facility. We are still on a Temp CO, but renting on the first floor only. Since we are about to go live on the rest of the floors, I will need to make all those units active. I can't imagine having to activate 300+ units individually! Is there a way to make them all active at once?
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Email setup
The yahoo email address that I have in SiteLink suddenly quit working yesterday. It doesn't even recognize my email address when I log in and none of the verification codes will send to my recovery cell phone number or alternate email. Have a call into Premium Paid Support but after hearing other stories have no hopes of…
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Gmail issue in sitelink
We are having an issue with emails. We send out hundreds of reminders or late notices at a time with no issue. But today I created a custom letter within sitelink to email customers about auto enrollment in the tenant protection program we use. We went to letters .. wizard abs checked all uninsured customers, under…
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Autopay setup dates ?
Is there a way to set up a different date for each tenant when they are set up for autopay. Our rent is due the 1st, therefore its set up to come out on the 1st for everyone. I have a few tenants that need autopay to come out on the 4th and the 14th. Can that be set up using auto bill on day past due box by putting in the…
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When is the next update for storable access?
And I hope I will be able to pick what areas the customers can get into, as of now if you have a gate code they have access everywhere. Patiently waiting
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ESign issues
Anyone else having a problem with a signature error? Tenant signed with no problems-however I keep getting an error for Managers Signature.
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Tenants making repeated online payments
I have had two tenants so far today who have tried to make online payments. They are getting the circle of death followed by a message saying their payment did not process. They have then repeatedly tried to make the payment. As a result, they have ended up making the payment four times. And I have to send 3 refunds back…
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One of my coworkers did a rental back in July. Just noticed that the tenant hasn't made a payment
for the month of August. After reviewing the account, I noticed that the monthly rent is $0.00 and its under daily rental rather than monthly rental. How can I change it back to monthly rental? Or do I have to vacate the tenant and re-enter the tenant as a new tenant.
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Fee for overlock?
We have a late fee on the 6th and place an overlock on the unit on day 30 as well as lock their gate code. Month after month after month we have the same tenants who get overlock, pay up and then overlocked again.
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Sitelink Updates ... really?
Hi Guys - Is it just me or have the Sitelink Updates been less of "updates" and more of a "resolved" list? Maybe they have a staff shortage. I'm trying to be charitable and patient; however, I'm still waiting for the updates from our ideas they requested over the last 2-3 years. B)
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Storable Payments: Autopay when adding an additional unit
There has to be some kind of work-around when a tenant adds a second unit. Currently, I have to get all the cc info again and verify AVS. I get the new security updates and like them, but this is annoying. Also, the AVS Mismatches need solving. I know that the card info is correct for the customer, yet the system says it's…
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Credit card deposits on bank statements
I would like to know if anyone else reconciles bank statements to the daily sitelink reports for credit card payments? it took me 4 hours to do statement which normally takes me 2 hours. Storable is not making the deposits to match what is on statements or daily reports. It is so aggravating trying to figure out which…
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Anyone know of a way to increase the default font size for Sitelink reports?
It is probably something Sitelink has coded into the Crystal Reports generator / viewer, but 8pt fonts make for difficult reading, especially on multi page reports. I can scale the print job, but that will cut information off the bottom of the page. I can export it to excel and print it larger, but I need a way for my…
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Credit Card Fees
Our owner is wanting us to look into charging customers a fee for using their credit/debit card for payments and trying to get more customers to pay via ACH. Has anyone experienced this or implemented this at their facilities? If so, how do you accomplish this and has there been any pushback from tenants?
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Windows 11
Does SiteLink work with Windows 11? Any updates?
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why can we NOT view the whole credit card number on file after the last update?
I rented a 3rd unit to my tenant while not physically in the office. He told me to use the same cc on file. During the movein at payment screen obviously it does not show a cc on file. So I went to his ledger settings and all it shows is *4444 for his cc number. you use to be able to click show whole number. That option is…
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Storlogix and "duplicate access code" highlight resulting in "suspended" (but paid) users
My owners purchased Storlogix (PTI Security) this past January, 2022 and it has not worked properly since it's installation. The company we bought it from (RG Maintenance out of Colorado) says it's because Sitelink allows multiple units linked to one gate code (even though Storlogix shows a "duplicate access code" yellow…
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Not prompting to return security deposit
Sitelink is not prompting me to return the security deposit on my move outs. Is there a setting to complete this?
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Announcing the DO MORE Monthly Webinar Series
The self-storage market has experienced a lot of ups and downs in recent years. You’ve had to deal with the pandemic. Before that, much of the market was experiencing oversupply, driving down rental rates. Now that raw material costs and labor shortages are slowing down new construction, it’s trending towards a supply…
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Adding access into Sitelink Access?
We changed our gate software to Sitelink Access two months ago and have set up a single company unit. How do we add additional codes for contactor access?