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Online Reservation Issue

JulieAJulieA INRegistered User ✭✭✭
I noticed an online reservation over the weekend that was for a unit that was already reserved.  The original reservation was entered in Lead to Lease on 7/9 with a needed date of 7/16 and expiration on 8/8/18.  How did that happen? 


  • teamcapitolateamcapitola CARegistered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭
    edited July 2018

    I have had that exact same thing happen; Sitelink will allow a reserved unit to be "double-booked".

    Its a huge pain when it happens.....or it can be a sales opportunity to contact the client and sell them another unit?

    The way around it is to go into the unit -- click "Modify Unit" --- then click the "Exclude from Website" checkbox. This prevents it from being reserved online (doesn't matter if it's available or reserved, this will prevent it from being seen or rented online).

    We have just gotten used to doing this with popular sizes or when a reservation comes in.

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